Walmart Reviews Summary

Customer Service

Pros:

• "The employees are friendly if you ask for help."
• "Great customer service at the returns desk, super nice people that work there."
• "Geanna and her sister at customer service went over and beyond to help me."
• "Every single person is so happy to help anybody that very very nice people."
• "He is courteous and helpful always."
• "Anthony at Self Checkout makes the shopping experience worthwhile."
• "There are a few people who are friendly and helpful."

Cons:

• "Customer Service is the worst. Waiting almost 20 minutes for an associate to open the glass case so I can purchase flea and tick medicine for my puppy."
• "Bill and Debbie in the electronics department were both very rude and hostile."
• "Anthony at the front check out was beyond rude."
• "The store associates at return service are always rude, and they need to be educated on their own store return policy."
• "At check out, probably worst cashier I have ever encountered, you can tell she enjoys her job. No hello, no thank you."
• "Customer service is completely rude, dismissive, & obnoxious."
• "Employees aren't helpful, we got past off from one to another like our request for a nintendo item was so difficult."

Shopping Experience

Pros:

• "I picked up my online order... it literally was less than 5 minutes and my order was at my car - all bagged and ready to go."
• "All in all you learn to overlook these trivial moments and gracefully accept the good prices, hours and the fact they are almost never closed and shelves are somewhat always stocked."
• "Walmart has never let me down."
• "If one doesn't have it in stock, the other one will or you can order on line and it will be there next day."
• "Was able to walk around the store without interference from any sales people, though they were around if I needed them."
• "I often head to this Walmart because I feel like I'm never in an actual Walmart when I am there. The store is very clean, organized and easy to navigate through."
• "This is definitely the Walmart I prefer to go to. It is never too crowded, and even when it’s busy I don’t wait on lines."

Cons:

• "The signs are on the wall and not well lit or visible and the ones for spots 3 and 4 are actually missing."
• "It took them more than 30 minutes to bring out my order."
• "They were out of stock on a good amount of items."
• "Checkout lines are often long making buying frozen foods questionable."
• "New Store Pick Up is a horrible experience. Waited for 20 mins for anyone to even get to the Kiosk to help me."
• "During night hours they are always bringing out carts of products that block aisles and make it hard to get around."
• "The only problem I've had so far is trying to get someone to help, especially in the Garden department."

Store Layout and Cleanliness

Pros:

• "One of the nicer ones."
• "The store is set up like every other Walmart so navigation of the aisles is easy."
• "The store is always organized and typically well stocked."
• "This Walmart is always clean, it's not outdated like others one's on the island."
• "Its Walmart but it's nice and clean and the garden center was beautifully stocked."
• "This store was well organized, clean and stocked."
• "The selection was great I was able to get my cat food as well as my dogs food."

Cons:

• "The selection was spotty throughout the grocery section."
• "Limited brands, unkept shelves and not very clean."
• "Store is always a mess. Shelves are always empty."
• "The store seems like it's being reorganized because it was kind of a mess in every department."
• "Also the aisles, notably in the men's clothing department, look like the place was ransacked."
• "Place seems very disorganized. Shelf of water, completely empty, several days."
• "Didn't have the dry cat food I wanted, not enough choices of pots to grow plants, didn't have many bags of potting soil."