"The employees are generally very warm, welcoming and helpful."
"Although it was very busy MS. BEVERLEY SHEPHERD from the cosmetic department went out of her way to help me."
"Ms. Karen McKee went out of her way to meet my needs.. she is a fantastic employee for boscov's."
"He was kind, thoughtful, knew just how to converse with a man my father's age, was very knowledgable and treated my father with respect."
"One of the employees assisted me in finding clothes that would likely fit her. She was very pleasant and answered all my questions."
"The staff there is very pleasant I've never had a bad experience with not one employee they always go above and beyond the call of duty to do their best."
Cons:
"The first cashier was not very pleasant."
"Incredibly disappointed in the check-out process at this store."
"Good luck finding an open register. When you do, line is pretty long."
"The cashiers on the first floor were not friendly at all."
"Checkout, on the other hand, is glacially slow if the line is more than one or two deep."
"Awful customer service, very slow check out lines and incredibly rude a staff."
"Employees are generally unknowledgeable about merchandise, and have issues working the outdated cash registers."
Product Selection
Pros:
"They have a wide selection of clothing, pocketbooks and home goods."
"Boscov's is wonderful, product selections for everyone."
"They have a wide variety of styles and sizes to choose from in both men’s & women’s, as well as kids."
"This store has everything at great prices."
"Boscov's has lots of merchandise with different price points from low to high, so you can stick to your budget."
"Boscov's has an impressive variety of attractive products at competitive prices."
"Its well stocked with a plethora of choices."
Cons:
"They have the ugliest blouses for woman."
"Petite sizes can be limited."
"The selections lately are not near what they had been in months past."
"The store did not have any designer jogging pants but I am okay with the ones I got."
"Girls 7-16 clothing section could be stocked better."
"Trying to find decent plus sizes in the women's dept or men's is a waste of time."
"Was disappointed that they did not have any dress clothes for toddlers."
Store Experience
Pros:
"Traffic was light and ample parking."
"It is neat and clean. The employees were helpful and all had smiles."
"Handicap ♿️ accessible and parking available here."
"Appreciate the story's tidiness. Everything in place. So neat, orderly and clean."
"The deals are unbeatable and the staff are very friendly and professional."
"STILL AT CONCORD MALL STILL GREAT SALES STAFF AND THE CUSTOMERS SEEM MORE FRIENDLY AT BOSCOV'S."
"There is plenty of parking and then some."
Cons:
"But they don't have an automatic door in the first door for wheelchairs."
"Checkout, on the other hand, is glacially slow if the line is more than one or two deep."
"Store is usually dirty and cluttered (clothes everywhere, clothes not folded, clothes off hangers on the floor.)"
"Little tight to get thru isles."
"Plus there is not enough space between the racks. It is like walking through a maze."
"Store seamed dystopian and empty almost like a liminal space."
"And often the wracks are too close together making it an uncomfortable shopping experience."
Pricing and Sales
Pros:
"Great prices for quality merchandise. The sales are unbelievable!"
"They have stylish clothes at really cheap prices, so can't go wrong there."
"I really don't dislike Boscovs' because their merchandise variety is plentiful and prices are still reasonable."
"I got a $76.00 bathrobe $30.40 & got pj's reg price $58.00 got it for $19.99."
"The Sales are fantastic!...and usually 20% off woohoo!"
"Everything was marked down a lot my wife purchased a 3 pack of Bra marked down from $29 to $6.99."
"Prices usually fantastic, always helpful, friendly, clean, high quality."
Cons:
"They have great sales usually, but the quality lacks."
"The only thing I dont like about this store are the rain boots that have been on 'sale' for $20 for the last three years."
"The quality of any non name brand item is horrific, and you can expect the clothes to basically fall apart if they're under 8$."
"I went in the store for 2 things. Both in circular, both rang up cost."
"Had nothing in stock in my size and I am a normal sized person."
"The thick clumps of black dust weren’t dust bunnies - they were German Shepherds."
"That was by far (next to Gabe’s) the most chaotic store I’ve been in."
Online Shopping
Pros:
"I shop here all the time. Usually can find what I'm looking for and excellent place to buy gifts."
"Boscov's is always clean and has excellent pricing."
"Most things are great for the price point."
Cons:
"Ok stay away from online ordering. Order takes 3-5 weeks or more to get shipping info AFTER IT LEAVES FEDEX HANDS."
"Purchased a catnapper recliner from Boscov’s in October of 2021. Within 2 weeks it was broken."
"Edited after today's experience - I took my mother to get some blackout shades that were on sale. The Boscov's ad states, very clearly, 'SHADES CUT TO ORDER WHILE YOU WAIT'. AFTER purchasing the shades, the associate informs us that not only can they not cut them, but that the machine has been broken for TWO MONTHS!"