Global Kia of North Plainfield Reviews Summary

Customer Service

Pros:

• "Great experience at Global Kia. We worked with Nick and he was great from start to finish."
• "Ray Smith is a professional. He has a great personality."
• "It was a pleasure to buy a car from Chris Santos."
• "This dealership clearly prioritizes customer service and ensures that their customers get what they want with ease."
• "The general manager was very responsive and immediately reached out as soon as he was made aware of my concerns and went above/beyond to make it right."
• "The customer service representatives are great. They kept us informed of the progress of our car and let us know if there was a problem or something that should be replaced."
• "The salesperson who helped during our purchase was outstanding, and the service center has been amazing."

Cons:

• "I do not recommend going to this place at all."
• "Don’t buy a Kia vehicle from here… Their customer service sucks and Kia vehicles are unreliable and no not in the past… Currently their vehicles cannot be trusted…"
• "What kind of business does not know the ins and outs of it ability to service customers or new customers."
• "Went to this showroom last week to check out Kia Telluride but was greeted by a disinterested sales guy."
• "Stay away from this place."
• "I never understand how the Global Auto has good reviews."
• "When I brought my vehicle in for a simple oil change, I had items stolen out of my car."

Pricing and Fees

Pros:

• "With a $3,000 dealer rebate, plus $1,000 for my 11-year-old car, I ended up sealing the deal for under $25,000."
• "He helped me get to the price I wanted and I am super pleased with the deal I got."
• "Best prices around. Easy to deal with and not pushy."
• "Honoring the COSTCO price was important to us and you did that willingly - we are glad that happened."
• "Their prices are fair and they always go out of their way to help me."
• "He was able to top the lowest price I had previously gotten."
• "What a GREAT experience. I bought a brand new car almost entirely over the phone from nice people who understand what it’s like to be a customer and treat folks the way I assume they want to be treated."

Cons:

• "Despite their local advertising they WILL lose a customer over price as I found out with the $7k 'addendum' on the Telluride."
• "I come down with my wife first thing I inquire about is the price. I got the answer an hour and a half later. 'We are selling the car @ 6k above MSRP' says sales rep."
• "Only purchased car through them because the car I was looking for had limited supply and they had a me. It came with a hefty mark up though."
• "They added an additional 6k on top of msrp due to chip shortage and high demand... that is scalping."
• "These guys are ridiculous. 0 service or knowledge and asking 10-15% over MSRP."
• "You are charging and pricing people out of making a purchase."
• "But at the dealership, they explained typical high market demand and supply gap. And asked to pay a mark-up minimum 3500 for a k5 LSX."

Sales Experience

Pros:

• "Love this dealer. Bought one car from them in the past and always service my Kia EV6 here."
• "Thank you to Marlene and the entire team at Global Kia for getting me a great deal on a 2024 Kia Telluride EX- X Line."
• "Our Sales Rep - Bryon Marino took the time to assist us with our needs."
• "Chris Santos (Customer Sales Rep.). He is an absolute delight! Very friendly, professional, thorough, and extremely knowledgeable."
• "Jhon Pierre at Global Kia was such a pleasure to work with!"
• "Elvio Esteban was our Sales Specialist and he did everything to put my wife and I at ease and make this car buying experience easy."
• "My experience with Marleny at Global Kia was great and I highly recommend asking for her on your visit."