Address: 90-100 US-1, Woodbridge Township, NJ 07001, USA
Phone: +17325871100
Rating: 3.9
based on 375 reviews.
Customer Service
Pros:
"I was beyond impressed with their professionalism and the level of help they provide to get you walking out with the car you want."
"Jersey City ended up being able to fix it and process it through the cars warranty."
"I felt heard and appreciated as a customer and they did not play games, which I truly appreciated."
"The customer service is great and so are prices!!!"
"We feel like he was not only our agent, but our friend and brother."
"Les help me a lot to make the right decision. He was so professional, and educated."
"If you come to this dealer, please ask for Bri. I wish she had sold me the car so she could get credit for all the help she gave me!"
Cons:
"They will harass you for weeks with calls and text 5 to 10 times a day."
"Once you buy a car thought pray you don’t have any issue because they have the worst customer service anywhere."
"Sansone employees don’t give a damn they clock out and go home."
"The guy who greets us in the service area is one of the rudest people I have ever met in my life."
"Sales agent Chrissell Bueno has nothing to do with you after the sale, so don't even bother."
"After having the same issue consecutively they have gave us horrible customer service."
"Working with this dealership has been awful from when I bought my car 4 1/2 years ago to dealing with their service department."
Vehicle Quality
Pros:
"Glad to have my car back in such great condition because of her."
"The choices and inventory were great and I would definitely recommend Sansone to anyone in the market for a new car!"
"We got a fantastic vehicle at a great price and couldn’t be happier about our purchase!"
"I bought my vehicle there and I had a service there every time I needed service everything was perfect and they did a great job with my vehicle almost like it was their own."
"I'm SUPER HAPPY WITH MY PURCHASE of my 2012 Hyundai Tucson SUV."
"I recently purchased a 2023 KIA Forte GT for my 18 year old daughter. Our sales consultant Mariela Rodriguez was outstanding."
"I have never had such a smooth experience purchasing a car!"
Cons:
"They said the AC problem wasn't covered by the warranty."
"WE HAVE NO CAR. My wife cannot get to work or transport our family."
"28,000 miles and the paint is peeling off the mirrors."
"When the car was returned after 2 hrs waiting, It has very visible dents and scratches that took off part of the paint."
"A brand new car had to have its transmission case replaced. How is that okay?"
"They sold us a KIA SEOUL 2023, and it came with a water leakage problem in the passenger site."
"I was sold a piece of junk with a busted transmission and a busted engine."
Value and Pricing
Pros:
"Also, when you purchase a vehicle from there (with proof), you get free lifetime carwashes!"
"Straightforward with all the pricing beforehand and was able to secure me a great financing rate."
"Prices are very affordable and accommodations are fantastic."
"I would to thank everyone who we spoke with, especially Shawn, who helped close the deal at the price that was reasonable and would better support our current life style."
"Dan the salesman worked with Max to get me an unheard of deal in a 2017 Sportage."
"Everyone there is amazing, caring, and honest."
"I would 100% recommend to anyone!"
Cons:
"They wanted me to pay $20,000 over a 3 year lease for a $28,000 car."
"Then after we get to the dealership, we get to know that there is no mark up but they have an aftermarket price for $2974 which will be added to the sticker price."
"Worst dealer. I went to get a car and finance manager put extra 4K fees (protection insurance)."
"So I ended up charged $270 to replace brake light bulbs."
"They took a deposit of 2.5k for Kia Sportage Hybrid and said we will get the vin number in 2 weeks and car in about 6weeks!"
"I was told that the diagnostic charge of $150 would be applied to any work that I had done."
"Service costs are high, brake service will cost you ~$300 for car."