Sansone Kia Reviews Summary

Category: Kia dealer

Address: 90-100 US-1, Woodbridge Township, NJ 07001, USA

Phone: +17325871100

Rating: 3.9
based on 375 reviews.

Customer Service

Pros:

  • "I was beyond impressed with their professionalism and the level of help they provide to get you walking out with the car you want."
  • "Jersey City ended up being able to fix it and process it through the cars warranty."
  • "I felt heard and appreciated as a customer and they did not play games, which I truly appreciated."
  • "The customer service is great and so are prices!!!"
  • "We feel like he was not only our agent, but our friend and brother."
  • "Les help me a lot to make the right decision. He was so professional, and educated."
  • "If you come to this dealer, please ask for Bri. I wish she had sold me the car so she could get credit for all the help she gave me!"

Cons:

  • "They will harass you for weeks with calls and text 5 to 10 times a day."
  • "Once you buy a car thought pray you don’t have any issue because they have the worst customer service anywhere."
  • "Sansone employees don’t give a damn they clock out and go home."
  • "The guy who greets us in the service area is one of the rudest people I have ever met in my life."
  • "Sales agent Chrissell Bueno has nothing to do with you after the sale, so don't even bother."
  • "After having the same issue consecutively they have gave us horrible customer service."
  • "Working with this dealership has been awful from when I bought my car 4 1/2 years ago to dealing with their service department."

Vehicle Quality

Pros:

  • "Glad to have my car back in such great condition because of her."
  • "The choices and inventory were great and I would definitely recommend Sansone to anyone in the market for a new car!"
  • "We got a fantastic vehicle at a great price and couldn’t be happier about our purchase!"
  • "I bought my vehicle there and I had a service there every time I needed service everything was perfect and they did a great job with my vehicle almost like it was their own."
  • "I'm SUPER HAPPY WITH MY PURCHASE of my 2012 Hyundai Tucson SUV."
  • "I recently purchased a 2023 KIA Forte GT for my 18 year old daughter. Our sales consultant Mariela Rodriguez was outstanding."
  • "I have never had such a smooth experience purchasing a car!"

Cons:

  • "They said the AC problem wasn't covered by the warranty."
  • "WE HAVE NO CAR. My wife cannot get to work or transport our family."
  • "28,000 miles and the paint is peeling off the mirrors."
  • "When the car was returned after 2 hrs waiting, It has very visible dents and scratches that took off part of the paint."
  • "A brand new car had to have its transmission case replaced. How is that okay?"
  • "They sold us a KIA SEOUL 2023, and it came with a water leakage problem in the passenger site."
  • "I was sold a piece of junk with a busted transmission and a busted engine."

Value and Pricing

Pros:

  • "Also, when you purchase a vehicle from there (with proof), you get free lifetime carwashes!"
  • "Straightforward with all the pricing beforehand and was able to secure me a great financing rate."
  • "Prices are very affordable and accommodations are fantastic."
  • "I would to thank everyone who we spoke with, especially Shawn, who helped close the deal at the price that was reasonable and would better support our current life style."
  • "Dan the salesman worked with Max to get me an unheard of deal in a 2017 Sportage."
  • "Everyone there is amazing, caring, and honest."
  • "I would 100% recommend to anyone!"

Cons:

  • "They wanted me to pay $20,000 over a 3 year lease for a $28,000 car."
  • "Then after we get to the dealership, we get to know that there is no mark up but they have an aftermarket price for $2974 which will be added to the sticker price."
  • "Worst dealer. I went to get a car and finance manager put extra 4K fees (protection insurance)."
  • "So I ended up charged $270 to replace brake light bulbs."
  • "They took a deposit of 2.5k for Kia Sportage Hybrid and said we will get the vin number in 2 weeks and car in about 6weeks!"
  • "I was told that the diagnostic charge of $150 would be applied to any work that I had done."
  • "Service costs are high, brake service will cost you ~$300 for car."

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