Gateway Kia of Quakertown PA Reviews Summary

Customer Service

Pros:

• "Tony made the whole experience so pleasant. His good-hearted demeanor is refreshing!"
• "The staff here (especially Luiz Diaz) were professional, courteous, and exceedingly helpful."
• "The atmosphere is warm, kind, and friendly. The people are genuine and helpful."
• "Everyone was professional, with no hassle, pressure or games at Gateway Kia."
• "The service staff at Gateway Kia Quakertown were incredibly accommodating!"
• "Staff were welcoming and courteous."
• "The sales persons over there are very friendly and helpful."

Cons:

• "I emailed corporate and heard nothing back, if I didn't need to bring my car in for oil consumption testing I would never return."
• "Shady beyond belief. This place embodies every negative stereotype about auto dealerships."
• "The service department is terrible."
• "This location has no integrity and will breach their own contracts denying a buyout option at the end of your lease term when asking for an itemized bill."
• "Went in for an oil consumption test and all the service workers were loudly joking about hitting women because they can't cook."
• "Meh, they used to be good, but since the market is in their favor they have become rude and dismissive."
• "The deceit doesn't end with the sales department. Even in the service center, they engaged in deceptive practices."

Vehicle Purchase Experience

Pros:

• "This dealership is awesome!!"
• "Gateway Kia has an excellent team!"
• "All around a good experience and I would highly recommend it to anyone looking for a good car at an affordable price."
• "I had an amazing experience at Gateway Kia and walked out with a 2023 Telluride."
• "Best experience ever buying a car!"
• "Couldn’t be happier with my experience! The buying process was quick, easy and I was able to get the car I wanted for a great price!"
• "I’ve bought a lot of cars and this was by far my best experience."

Cons:

• "I traveled from out of state to purchase a pre-owned vehicle and within a week I noticed some vibrations when driving."
• "Soon as I drive away from the lot all the lights on the dashboard popped up."
• "Unfortunately, after leaving a routine maintenance appt for my less-than-a-year old '23 Sportage Hybrid I noticed a brand-new scratch on the passenger rear door."
• "We made an appointment to see a vehicle a few days in advance... and they have none at all…"
• "They are very good at scamming."
• "The only con I'd list was that ended up waiting about 3 hours for the paperwork to get done."
• "**update** I was told it had alllllll these features, it doesn't."

Vehicle Service Experience

Pros:

• "Every time I get my car serviced, my car feels brand new."
• "And their vehicle warranties are second to none!"
• "I am also glad you replaced the chairs in the waiting room, the new ones are more comfortable and easier on my back."
• "Service appointment for my Kia Sout, I felt there was an issue with the catalytic converter... Very good experience with this service visit."
• "I was very pleased with my first experience with the service department at Kia of Quakertown."
• "They made sure my most pressing issue was dealt with in under 1 hour, saving me a lot in labor."
• "The service department did a great job on my wife's vehicle."

Cons:

• "Let me start by a saying I have no problems with service... HOWEVER I received a call from the service department that MANAGEMENT informed them I was NOT ALLOWED to bring my car there for service."
• "We took our brand new 23 Sportage into Gateway... Fast forward 2 weeks we get the car back and the paint was horrible... See y'all in court 😁 IF I COULD GIVE A ZERO I WOULD"
• "Service was quick and my challenge was completed as told. However, I am still angry that I was not taken care of. my tires which only lasted 15,000 miles."
• "They held the car for two weeks to fix but they couldn’t figure out the issues."
• "The vehicle came with a 60 day dealer warranty... and I called the dealer to see if it was covered and they advised that I had to drive over an hour to their dealership."
• "I am disappointed with the service I received on my latest visit to the shop."
• "Nothing in the interior was cleaned, the scuffs, dirt, and marks were all still in there from when I originally left."