"By far the best customer service I have received at any dealership."
"Everyone is friendly, professional and very customer oriented."
"Jeremiah Velez at Liberty Kia... was thorough, informative - or went looking for answers when he was unsure."
"Tony, Jeff and the team offered me the most pleasant car purchasing experience."
"I can't express how incredibly HAPPY my family is with the care & kindness of Salesperson Tony Catalano & Business Manager Nancy Pipolo."
"Jeremiah helped us get the car we wanted."
"Jeremiah is super service-oriented. I never expected that buying a car would be such a pleasant experience."
Cons:
"Definitely don't feel like a respected or valued customer!!!"
"They then did not return my calls, delayed getting my plates and registration to me."
"The parts department is horrendous. No desire to help customers, inaccurate timelines, parts on back order for months with no ETA, complete lack of responsibility for following up on the order, and lack of competence."
"This dealership is not reliable where the sales team Focus only un making sales and their Cars áre prepared to be just sold but it is not maintained well by taking the easy route using aftermarket parts and deleting codes."
"Nobody offered a suggestion as to where I could change my son, which added to my frustration."
"The sales manager David or Dave is NO HELP! DO NOT BUY A CAR FROM HERE!"
"Worst customer service experience EVER!"
Financing & Pricing
Pros:
"Anthony Hicks in Finance also did a great job in getting me my financing. I know he fought to get me a better rate."
"Bernadette in finance explained everything very well and made the process smooth and quick with great warranty options."
"Sales manager, Jeff was also super helpful and nice. He fought on my behalf with the bank since my credit wasn’t all that great."
"The finance department went over everything and took the time to explain and make sure I understood everything, and answered all my questions."
"Liberty Kia was straightforward: MSRP+$499 documentation+taxes and plates/registration. Fair and honest."
"They take really little commission. And with a little haggling I got a super deal."
"I was able to lease my first new car with the help of Tony and Nancy and I must say I am very happy with my experience here."
Cons:
"Was inquiring about the Telluride and Carnival and sales person told me there was ‘a market adjustment’ on those models and that every car is the msrp sticker price +$5000."
"These crooks are adding $6000 to the price of the Kia Carnival because they are not easily available."
"Took him 5 weeks to return it only to find out he used my personal information to pull a loan for $1000 to pay me back!!!"
"Isn’t price gouging illegal? Talk about taking advantage of people in a time when people need a break."
"Be careful with Jose(Finance Manager-back corner office)."
"READ before leaving a DEPOSIT!!!!"
"Update: I had to remove 1 star as my 'Certified Pre-Owned' car needs 800 dollars worth of wear and tear work (New Brakes/Rotors and battery)."
Sales Experience
Pros:
"Honestly the best experience I've ever had purchasing a car."
"I just recently bought a 2022 Kia stinger, and the buying experience was amazing!"
"Dudley Dorilas was the best salesman at Liberty Kia, I cannot recommend him enough."
"No high pressure or slick talk, just a knowledgeable professional staff that made me feel like a family member."
"Tom Lakis was our salesman, and he did everything in his power to get us the price we wanted on the car."
"I would highly recommend this dealership as well as these employees. We will certainly be back."
"I’m thrilled to have a car that is not only new, but fits in my monthly budget perfectly! And it’s a hybrid!!!"
Cons:
"I accidentally walked into the wrong door into the showroom and was met by an employee that basically dressed me down for not buying the car from them and to expect second rate treatment from service if I bring the car to them."
"I had visited another dealership the day prior to see a similar vehicle and they tried to add a 12% up-charge for dealership fees on top of the list price and tax."
"Bought a 2013 Infiniti JX35 where falsely the sales representative sold a vehicle which had an alternator problem."
"Went to another dealership, they took the car in and told me I needed a new engine."
"Wouldn’t buy anything from here! Steer clear of these rip off artists."
"If you are looking for good and responsive customer service, DO NOT GO HERE!"
"Don’t waste your time with this dealership."
Service & Maintenance
Pros:
"Amazing service at the service department! Especially from Jeremiah Velez (aka our Jere-Bear), he is the best!!!"
"Service Department gave me fast and reliable service."
"The staff is incredibly accommodating and knowledgeable. The service quick and everyone was friendly from the moment we entered."
"They advised me of all recalls on my vehicle type, the warranties I had, and fixed everything and even washed my car all at no charge."
"Had a great experience a few years ago when my key snapped off my fob."
"Jeremiah PERSONALLY came to our house, removed the tire, brought it to the shop to get fixed and returned to secure the tire back onto the car."
"The car was handed to me clean and ready to go. Within 1-2 weeks, the dealership called me and plates and registration were ready and the cost was extremely reasonable all under $200 which is well worth it, no hidden fees."
Cons:
"Horrible. Had some basic maintenance done on the car, Oil change, tires, brakes that squeaked."
"Also to note, Liberty also fills out their own customer surveys, how convenient for them; and the brakes still squeak."
"When you bring your car for service, they never offer a ride back home or offer a vehicle to borrow."
"Liberty kia service has no customer service!!!"
"I sat there waiting for 2 hours.... because they didn’t have the bulb."
"This is by far the worst service I’ve ever received from a dealer."
"I would NEVER BUY or SERVICE MY CAR or any car HERE AGAIN!!!!!!"