Amazon Fresh Reviews Summary

Checkout Experience

Pros:

• "The just walk out model is awesome for anyone that doesn’t want to make small talk with a stranger or just wants to run in and run out in a hurry."
• "Great store. I love the fast in and out with the scan and go."
• "I love how easy it is to scan your palm or credit card and checkout."
• "As an Amazon prime holder, you can actually walk in here shop and walk out without ever having to see a cashier."
• "Quick & convenient check-out."
• "With Prime you can walk in, grab your items, and scan to walk out. No sweat."
• "Simply scan a code from your phone, place products directly in bags, scan to exit and walk out."

Cons:

• "I once made the mistake of helping out another customer that couldn't reach something that was on the top shelf for her and I got charged for her item because the AI or whatever tagged me is having taking it off the shelf."
• "This is where the huge problem is— SCRUTINIZE your receipt."
• "Upon my first visit I was incorrectly charged for two of the same item when I only grabbed one."
• "Make sure you review your receipts! I was charged double."
• "I got charged for a chocolate chip brownie that I took out to read the ingredients and didn't like. So I put it back and a half hour later I got an email about being charged for the item."
• "It can be a little bit nerve-wracking to not really know how much you are spending before you leave or even while you're there."
• "But you should be ready to some specific things: You can't see purchase amount before payment."

Prices and Selection

Pros:

• "The prices are also super cheap. There’s always something on sale."
• "The price for organic fruit and vegetables is REALLY good!"
• "It's bright, clean and items are well priced."
• "You'll find 80% of what you need here and at a great price compared to some places too."
• "Great prices and selection for a smaller supermarket."
• "Prices are cheap."
• "I personally think the pricing here is better than other chains (shoprite, stop & shop etc)."

Cons:

• "Garbage overpriced store."
• "It is nice clean and brand new, but it is also awfully expensive."
• "Prices were generally higher than average across the board and the selection is extremely limited."
• "Pricing seems to be higher than your traditional supermarket."
• "Prices are on the high side, selection is mediocre at best."
• "Prices seem pretty average and for certain things, more expensive."
• "Things seemed about 20-30% more expensive."

Store Environment

Pros:

• "Everything was so organized, new and fresh."
• "A solid location to get your basic needs met without fighting a crowd or overpaying."
• "Everything was very clean, well in-stock, and a great variety of food."
• "The store is very new and very up to date."
• "The place is immaculate, and neat!"
• "Store is clean and well organized."
• "The store seems to be emaculate, the 2 employees that I actually spoke to were very nice....yet, the store was empty."

Cons:

• "I purchased 2 packs of chicken wings which turned out to be spoiled and putrid."
• "The flower selection was the worst I've ever seen."
• "Shelves are never full for the perishable items."
• "The pizza and deli/prepared foods are awful."
• "The store doesn’t seem well-run, there were big empty spaces on multiple shelves and several service counters were empty."
• "All the preprepared food does not look fresh."
• "A lot of the shelves were empty and products were at limited quantities."

Customer Service

Pros:

• "The staff are so friendly, we asked if there was more $3.39 eggs, they scanned the inventory and went inside getting it for us."
• "The staff is incredibly helpful and polite."
• "Almost every aisle had an employee for support and inbetween the aisles they even had Alexa boxes you could talk to for more customer service."
• "The staff is both friendly and helpful."
• "Employees are friendly."
• "The staff is also amazing they greet you, they ask you if you need anything, and they always smile at you when you walk by."
• "Very helpful & friendly staff."

Cons:

• "I just had some rude cashier yell at me because I didn't close the top of my to-go salad box."
• "She was engaged in a conversation and completely ignored me."
• "Getting the issue fixed was a nightmare and the general Amazon customer service folks were horrendous."
• "The women by the exit seemed extremely annoyed and quite disrespectful."
• "During all of this, no one demonstrated any concern or empathy for the horrible customer experience."
• "Untrained people telling you to shut up and a managerial staff who backs that kind of treatment to customers."
• "They tried to lie and tell me that they couldn’t process a refund."