ShopRite of Garden State Pavilion Reviews Summary

Customer Service

Pros:

• "Adam at the Cherry Hill Shoprite was such a huge help, and I absolutely cannot praise him enough for his Customer Service."
• "Had trouble using a coupon on the app at self-checkout, but a very nice woman who worked at self-checkout and a young gentleman were very helpful."
• "The staff was very friendly."
• "The associates are always so helpful and polite and they keep everything stocked and clean."
• "Everyone I've spoken with is pleasant and professional."
• "Employees are friendly, store is very clean, and offers a variety of products I haven't seen elsewhere."
• "Frendly staff."

Cons:

• "Had a problem here with management because I was quoted the wrong price on the phone but I went into the store to correct the issue they weren't really helpful at all."
• "Shop from home department is soooooo RUDE!"
• "The customer service I received today was so horrendous that I will being finding a new store."
• "Joann, the manager, needs not only a reality check, attitude check but also serious retraining."
• "NEVER HAD A BAD EXPERIENCE until this customer service name started with a “F” answered the phone beyond disrespectful and HUNG UP ON ME, after requesting to speak to a manager, then the manager Joanne was no help, was disrespectful as well.. definitely want to speak with their GM!"
• "Horrible deli attendees, simple requests fall on deaf ears, they do whatever they please."
• "I’m furious that I have been treated this way."

Store Layout & Cleanliness

Pros:

• "The store is pretty well laid out, two carts can pass each other in an aisle and have plenty of room."
• "Its clean and big and owned by the same owner as the one in Moorestown."
• "Always a great experience going to the Kosher Experience located inside this Shop Rite."
• "Newly remodeled...almost completely finished."
• "It used to feel really cramped and dirty and now it feels so wide open and bright and clean."
• "This store is awesome. Fabulous selection and a pretty great layout."
• "Newly remodeled store with a large selection of high quality produce."

Cons:

• "Store needs to be remodeled."
• "Cleanliness of this location also falls short."
• "It's filthy, there's trash blowing all over the parking lot, shopping carts all over the parking lot."
• "The store is really dim inside and could use a 'deep clean' or renovation all over."
• "The condition of the mens room in the front of the store is atrocious at best."
• "The store is cluttered with end caps that extend into the aisles."
• "The kosher department's smoked fish is always limited and in disarray."

Product Quality & Availability

Pros:

• "This Shoprite is my favorite one stop shop."
• "The produce and meat are usually fresh and the prices are good too."
• "Everything you need for your pantry, fridge, spice cabinet or freezer...as well as full service deli and pharmacy."
• "They have ready made sandwiches, subs, Chinese foods and salads packets of ready to eat sushi."
• "It's huge and has everything you can think of! Even alcohol and tobacco."
• "Great butcher and seafood department."
• "Nice big store, clean, has a strictly kosher area very nice."

Cons:

• "The produce is horrible, it taste weird, they are always out and there are places that sell it for cheaper that are way fresher and better."
• "Purchased a dozen eggs from the store today and when I got home saw that they had expired a month ago."
• "The seafood is not so fresh nor are the leafy greens."
• "Fruit either near empty or overripe with gnats flying around."
• "The produce is often old or rotten."
• "They never keep extra stock of what sells the most."
• "The seafood department could use better presentation, for some reason I never by fish here."