Whole Foods Market Reviews Summary

Category: Grocery store Paramus, New Jersey

Address: 300 Bergen Town Center, Paramus, NJ 07652, USA

Phone: +12012261244

Rating: 4.4
based on 254 reviews.

Customer Service

Pros:

  • "The staff is friendly and has been very helpful my many times there."
  • "The staff is always very nice and knows where everything is."
  • "The staff is knowledgeable and helpful, providing assistance when needed."
  • "The staff that I've spoken to are very polite and willing to help you - even the really busy ones!"
  • "Deliah is the Epitome of Respect and Excellence in Customer Service."
  • "The staff here are all very friendly and very helpful with all the question I had."
  • "The staff is friendly and helped me with anything I needed."

Cons:

  • "The heavy set woman that was working in the body care section last Saturday was extremely rude and unprofessional when I asked her for help."
  • "Their approach and attitude were totally inappropriate."
  • "One of the workers, Marcia, gave us trouble and would not let us wash the muddy carrots they sell in the sink by the flowers."
  • "The meat sections are flat out rude."
  • "I had a horrible experience at this Whole Foods. The manager Michael is very rude and insensitive if you do not have white skin."
  • "Whole Foods in Paramus NJ on Route 4 is very rude and incompetent workers."
  • "Terrible customer service in vitamin aisle."

Cleanliness

Pros:

  • "They do a good job of keeping things clean."
  • "Clean."
  • "SUPER CLEAN, SUPER FRESH, SUPER HELPFUL STAFF."
  • "Produce is clean, neat and fresh, as always."
  • "This place is VERY clean compared to the average grocery store."
  • "One of the biggest Whole Foods Markets I've ever been to. Wide variety of vegetables and fruits, meat, dairy, and all other stuff."
  • "The store is well-organized and clean, making shopping a pleasant experience."

Cons:

  • "The chicken smelled really bad and was too oily."
  • "I have been shopping from wholefood in Bergen Mall,NJ. I usually spend between $200 and $300. I was there on July 25, 2019. I found fruit and vegetable weren't fresh, the got rotten the second day. The area was not clean and unorganized."
  • "No disinfectant was used and paper towels were used to do the scrubbing."
  • "Bathrooms are probably the dirtiest in this area."
  • "The bathrooms have become atrocious despite the fact that one needs a code to enter."
  • "Long time customer of WF and lately the bags, eggs cartons, all the food, everything that comes from Paramus store is sprayed and smells with a chemical fragrant disinfectant."
  • "They could clean the bathrooms every once in a while."

Product Quality

Pros:

  • "The meat and pasta sauce is amazing."
  • "Produce and veggies are always fresh."
  • "The food bar is delicious with lots of healthy options and desserts."
  • "Their cakes and flowers are always fresh."
  • "Organic, huge produce section great dairy selection."
  • "Chicken, beef, sea food, pork- either freshly cut or frozen, awesome quality."
  • "The fruit was amazingly delicious."

Cons:

  • "The food on the prepped food section is always either old or overcooked."
  • "The pizza was not as good as it use to be."
  • "Blueberry scones were old."
  • "The sushi was average but the cold food that we bought did not have any flavor."
  • "The shredded cheese was wet and clumpy!"
  • "The chicken was 'OVER-COOKED' and the spinach wasn't fresh."
  • "I’ve bought countless spoiled items from this Whole Foods."

Store Layout and Accessibility

Pros:

  • "It’s easy to find what you need."
  • "Easy parking but traffic around it is very congested."
  • "Shopping Carts are now back in store instead of outside."
  • "This place is huge and has a lot of great things."
  • "Everything was well organized at the store as you can see with some of the pictures I took."
  • "This is a massive facility and in my opinion the best grocery store in the area."
  • "This is my favorite whole food in New Jersey, it’s huge and it have everything I want and need."

Cons:

  • "Parking used to be a nightmare at this place."
  • "Needs a lot better signage for the isles."
  • "I avoid this store because I spend too much time trying to find where everything is."
  • "Everything is all over the place."
  • "I found the aisle confusing."
  • "I drove around for almost ten minutes before I found a spot."
  • "Parking is really tough and not enough spaces."

Value and Pricing

Pros:

  • "Awesome that they have beer and wine inside the grocery store: a rarity in the state."
  • "When they offer a promotion with AMAZON PRIME, you can get some AMAZING deals!"
  • "Since Amazon purchased WF the prices have dropped dramatically (especially on produce)."
  • "They also have $3 wine which is dangerously inexpensive, organic, and decent."
  • "If you are an Amazon prime member you also get a discount."
  • "Prices are a little better on some items."
  • "Prices are tumbling at Whole Foods Market in Paramus."

Cons:

  • "The only reason I can't give them 5 stars is because they don't carry a lot of the name brand stuff I like to buy."
  • "It's too expensive!."
  • "You will pay a premium for this store so be prepared in advance but it is the top grocery store in the area."
  • "Of course, it is definitely very expensive and most of us regular people can't afford to shop here for all of our groceries."
  • "Like the IKEA of grocery stores - that kinda vibes. Good quality food, great selection at not-so-good prices."
  • "The prices are at a premium as a result."
  • "SUPER CLEAN, SUPER FRESH, SUPER HELPFUL STAFF...... SUPER PRICEY."

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