Address: 300 Bergen Town Center, Paramus, NJ 07652, USA
Phone: +12012261244
Rating: 4.4
based on 254 reviews.
Customer Service
Pros:
"The staff is friendly and has been very helpful my many times there."
"The staff is always very nice and knows where everything is."
"The staff is knowledgeable and helpful, providing assistance when needed."
"The staff that I've spoken to are very polite and willing to help you - even the really busy ones!"
"Deliah is the Epitome of Respect and Excellence in Customer Service."
"The staff here are all very friendly and very helpful with all the question I had."
"The staff is friendly and helped me with anything I needed."
Cons:
"The heavy set woman that was working in the body care section last Saturday was extremely rude and unprofessional when I asked her for help."
"Their approach and attitude were totally inappropriate."
"One of the workers, Marcia, gave us trouble and would not let us wash the muddy carrots they sell in the sink by the flowers."
"The meat sections are flat out rude."
"I had a horrible experience at this Whole Foods. The manager Michael is very rude and insensitive if you do not have white skin."
"Whole Foods in Paramus NJ on Route 4 is very rude and incompetent workers."
"Terrible customer service in vitamin aisle."
Cleanliness
Pros:
"They do a good job of keeping things clean."
"Clean."
"SUPER CLEAN, SUPER FRESH, SUPER HELPFUL STAFF."
"Produce is clean, neat and fresh, as always."
"This place is VERY clean compared to the average grocery store."
"One of the biggest Whole Foods Markets I've ever been to. Wide variety of vegetables and fruits, meat, dairy, and all other stuff."
"The store is well-organized and clean, making shopping a pleasant experience."
Cons:
"The chicken smelled really bad and was too oily."
"I have been shopping from wholefood in Bergen Mall,NJ. I usually spend between $200 and $300. I was there on July 25, 2019. I found fruit and vegetable weren't fresh, the got rotten the second day. The area was not clean and unorganized."
"No disinfectant was used and paper towels were used to do the scrubbing."
"Bathrooms are probably the dirtiest in this area."
"The bathrooms have become atrocious despite the fact that one needs a code to enter."
"Long time customer of WF and lately the bags, eggs cartons, all the food, everything that comes from Paramus store is sprayed and smells with a chemical fragrant disinfectant."
"They could clean the bathrooms every once in a while."
Product Quality
Pros:
"The meat and pasta sauce is amazing."
"Produce and veggies are always fresh."
"The food bar is delicious with lots of healthy options and desserts."
"Their cakes and flowers are always fresh."
"Organic, huge produce section great dairy selection."
"Chicken, beef, sea food, pork- either freshly cut or frozen, awesome quality."
"The fruit was amazingly delicious."
Cons:
"The food on the prepped food section is always either old or overcooked."
"The pizza was not as good as it use to be."
"Blueberry scones were old."
"The sushi was average but the cold food that we bought did not have any flavor."
"The shredded cheese was wet and clumpy!"
"The chicken was 'OVER-COOKED' and the spinach wasn't fresh."
"I’ve bought countless spoiled items from this Whole Foods."
Store Layout and Accessibility
Pros:
"It’s easy to find what you need."
"Easy parking but traffic around it is very congested."
"Shopping Carts are now back in store instead of outside."
"This place is huge and has a lot of great things."
"Everything was well organized at the store as you can see with some of the pictures I took."
"This is a massive facility and in my opinion the best grocery store in the area."
"This is my favorite whole food in New Jersey, it’s huge and it have everything I want and need."
Cons:
"Parking used to be a nightmare at this place."
"Needs a lot better signage for the isles."
"I avoid this store because I spend too much time trying to find where everything is."
"Everything is all over the place."
"I found the aisle confusing."
"I drove around for almost ten minutes before I found a spot."
"Parking is really tough and not enough spaces."
Value and Pricing
Pros:
"Awesome that they have beer and wine inside the grocery store: a rarity in the state."
"When they offer a promotion with AMAZON PRIME, you can get some AMAZING deals!"
"Since Amazon purchased WF the prices have dropped dramatically (especially on produce)."
"They also have $3 wine which is dangerously inexpensive, organic, and decent."
"If you are an Amazon prime member you also get a discount."
"Prices are a little better on some items."
"Prices are tumbling at Whole Foods Market in Paramus."
Cons:
"The only reason I can't give them 5 stars is because they don't carry a lot of the name brand stuff I like to buy."
"It's too expensive!."
"You will pay a premium for this store so be prepared in advance but it is the top grocery store in the area."
"Of course, it is definitely very expensive and most of us regular people can't afford to shop here for all of our groceries."
"Like the IKEA of grocery stores - that kinda vibes. Good quality food, great selection at not-so-good prices."
"The prices are at a premium as a result."
"SUPER CLEAN, SUPER FRESH, SUPER HELPFUL STAFF...... SUPER PRICEY."