Havana Café Reviews Summary

Category: Cuban restaurant New York

Address: 3151 E Tremont Ave, Bronx, NY 10461, USA

Phone: +17185181800

Rating: 4.4
based on 293 reviews.

Atmosphere

Pros:

  • "The setting was calm and not too noisy."
  • "Warm and friendly staff, nice atmosphere. The service is great."
  • "The ambiance is beautiful."
  • "I found the atmosphere to be fun and lively."
  • "The atmosphere is very Culturally Cuban so it makes you feel like you are somewhere else, nice escape."
  • "The Atmosphere is very nice."
  • "Impeccable service, delicious food, and a warm and inviting atmosphere."

Cons:

  • "Loud, it was a Friday night, so the place was packed and jumping."
  • "The service it’s also the same it’s busy they don’t take care of you the right way!"
  • "Service was pretty slow."
  • "Was having a good time till the manager told me an my friend we had to leave to accommodate a “larger group”."
  • "As soon as I walked in, the music hurt my ears. It was way too loud."
  • "The noise level is a little high so prepare yourself."
  • "Prepare to deal with a very loud atmosphere."

Service

Pros:

  • "Service was pleasant."
  • "Our server, Maddy, was very attentive (in a good way!) and super friendly."
  • "Their floor service was excellent it made me feel at home at a social gathering with friends and family."
  • "The waitress was kind enough to offer me a free drink or dessert of my choice."
  • "Service was pretty fast and efficient and we had multiple servers pass by our table frequently to assist with any requests."
  • "The waiter who served us was very friendly and attentive. The experience was not worth the bill."
  • "Our waitress continuously checked in on us to make sure we had everything we needed."

Cons:

  • "It is not the same Management as it was. This place has changed for the worst."
  • "Take your business elsewhere. Today I ordered, a cheeseburger only to prepare to eat and realized that there burger that I ordered, was not there."
  • "The server was pressed to close out our tab because his shift was over."
  • "The blame is in management."
  • "The hostess in the front gave us a terrible attitude when we asked to use the restroom before being seated."
  • "The service here is abominable."
  • "The service was really BAD!"

Food

Pros:

  • "Food was excellent."
  • "The food was delish and the coconut sangria was to die for."
  • "The food, was so good. When I went I got the Ribeye steak with mofongo and sauteed spinach."
  • "The food is so delicious; my favorite is the beef pastelon."
  • "The food was fantastic had several mojitos to channel that Cuban vibe and it was everything!"
  • "The food does not disappoint! We both had the pollo guisado special."
  • "Appetizers were great but the asopao de camerones was outstanding."

Cons:

  • "The appetizer were disappointing as well."
  • "THE PRICES ARE TOOOO HIGH (Example: A Cubano Sandwich is $16.00 🤔 which should be $8.00 at the most."
  • "The food was ok but greasy. Portions are very generous."
  • "The seafood mofongo was subpar."
  • "The food was terrible and not at all how I remembered."
  • "The food is mediocre at best."
  • "The food was dry, the rice was mushy. The drinks are weak."

Price

Pros:

  • "Was able to have unlimited Sangria's for $8 for 2 hours. Can't beat it."
  • "The prices are very reasonable and fair."
  • "The food is great. Price is reasonable and the portions are quite large."
  • "The price was definitely right too, you can't go wrong!!"
  • "The prices aren't too bad but are much better if you use a Groupon voucher."
  • "The food portions are very big."
  • "The daily specials are where it’s at! Highly recommended for a cheap and delicious bite if you’re in the area."

Cons:

  • "I wouldn’t be as harsh if it were less expensive. At this price, I expect a lot better."
  • "It was a little pricey."
  • "Food is very pricey and not the best for the price."
  • "A RIP OFF AT IT'S FINEST...COME ON HAVANAS!!!!"
  • "He spent $90 for the take out meal for the two of us But it was probably worth no more than $40 because of the quality of the food."
  • "But you do have to be careful appetizer plus dinner for two and two drinks could add up quickly to a hundred dollars with gratuity."
  • "Was charged for 50.00 tips, did not complain only to get the final tab with an additional 10 dollars for a processing fee b/c we paid with a debit card."

Management

Pros:

  • "Ceaser the manager very great service luis the bouncer great person."
  • "The Manager was Extremely Helpful and In total Control of the entire Restaurant and Staff."
  • "Had a minor ish with the Hostess and seating which was quickly resolved by the manager."
  • "The busboys, waitresses, hostess and manager are all on the floor. Anything you need will be taken care of."
  • "Place was packed. Security was on point with keeping it safe."
  • "Havana Restaurant consistently delivers an outstanding experience!"
  • "The staff was great and attentive and the prices were reasonable."

Cons:

  • "No good management 😕"
  • "The service here is abominable."
  • "Both times the manager Joe has insulted and yelled at myself and my party."
  • "The service was so bad at this place that we didn't even wait around to be seated."
  • "Not returning to this establishment due to this dubious act."
  • "As far as social distancing is concerned, the set up is horrible."
  • "The reason why our overall experience was negative is because as soon as we started receiving the food we caught a strong and very unpleasant smell - like rancid meat to be specific."

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