Williamsburg Veterinary Clinic Reviews Summary

Staff and Service Quality

Pros:

• "To see how kind and patient they were to our puppy was a bonus."
• "So impressed with the level of care and genuine concern for our pups health."
• "Doctor Amy and the entire staff were extremely kind, accommodating and helpful."
• "They demonstrated plenty of care and thoughtfulness."
• "Everyone here seems genuinely happy to be working here, and that’s very welcoming for our (9 month old) rescue puppy."
• "The doctors here are wonderful - very knowledgeable, caring and patient."
• "Dr. Sloane Hoffman and the entire team went above and beyond to take care of him."

Cons:

• "Worst customer service ever. Felt attacked by the manager and it’s all because of their negligence with my pet."
• "She was rude and brash on the phone, would talk over me and interrupt."
• "Very disorganized, lack of knowledge with the team, preference on who they see first trust me that’s how it is."
• "Incredibly rude staff."
• "The front desk ppl are useless they’re no help whatsoever and have the most nastiest attitude."
• "Front desk staff are incredibly rude."
• "Dr. Smith did the examination and was rude and arrogant."

Clinic Facilities

Pros:

• "The facilities are also new and clean."
• "Their new office on Metropolitan is stunning."
• "This place is very clean and the vets are very professional."
• "I love the new facilities on Metropolitan, super clean and nice :)"
• "The wait times for appointments have always been short, the facility is clean and looks new."
• "Very friendly and clean environment."
• "The space is also nice and spacious, which I’ve found rare for vets in NYC."

Cons:

• "Came in for paper work for an international flight for my pup, waited 40 mins in a room without any update that the dr will come soon etc."

Communication and Transparency

Pros:

• "They communicate so well. We always know how much the visit will cost before they do anything."
• "The team communicated clearly all the way through the process."
• "They go over prices before administering any medications/shots too."
• "No hidden fees, everything is communicated clearly ahead of time."
• "They were also transparent about each procedure and its pricing which I really appreciated!"
• "Extremely up front about pricing and answering all questions in a patient manner."
• "Also appreciate receiving detailed notes, test results and follow-ups quickly."

Cons:

• "Called for a quote for a yearly check up and rabies shot for my two kittens, was quoted $78 per kitty over the phone... upon arrival we were told the visit was $106 per kitty."
• "The front desk staff is relatively aggressive and rude when asked simple questions."
• "The person who answered my call about the price was horrible."
• "Sabrina the office manager explicitly said her staff didn’t know what fees to charge."
• "They barely made eye contact with us, let alone with our distressed pet."
• "They didn't seem to listen to our concerns, and their diagnosis was vague at best."
• "Long story short, they failed to inform us of important labs for 3 months (We had to physically go), with no apology from the staff."

Cost and Pricing

Pros:

• "I wouldn't call their services cheap but, believe me, if you love your fur babies as much as I do, it's money well spend in quality services and great caring human approach."
• "The care is affordable; they're clear about costs and can tailor care to your budget."

Cons:

• "The vet is overpriced."
• "They are charging between 100-300% mark up on medicines, which is exorbitant by any standards."
• "They gouge on prescription prices ($120 for flea medicine?!)."
• "Just paid $71.68 for an ear otic medication that costs $15 online!"
• "$106 fee BEFORE the examination is done is insane!"
• "The pricing is about 10-20% higher than what I was used to in Harlem and Inwood."
• "Why charge $300+ for a titer that costs $30 and free shipping through the Kansas University and make it so unaffordable for people."

Professionalism and Care

Pros:

• "They are thoughtful and professional, and never want to unnecessarily escalate a situation."
• "She took such good care of him and communicated his progress to me as soon as she had updates."
• "They treated my baby as if she was their baby."
• "Everyone from the reception staff to technicians to Dr Rendon herself were amazing."
• "Dr. Rendon and staff were very friendly and kind."
• "The entire staff was professional and friendly."
• "Their staff and DVMs are caring and provide extremely high quality care."

Cons:

• "Almost killed my dog, TWICE!! They are completely reckless with prescriptions."
• "When another prescription they prescribed incorrectly caused his heart to stop and I had to take him to the ER, I couldn't even reach any of their vets for help until after 3 days."
• "And I think during euthanasia she couldn’t find the vein on my cat’s leg. She had to poke him twice."
• "However, the WORST happened when they misdiagnosed my pet's injured paw and didn't fix the issue."
• "Malpractice much? time and time again these vets are unresponsive after surgery."
• "They made it clear by not responding that they would ignore until I caved and brought my cat back to pay another almost $300 to them."
• "To add insult to injury, the charges for this abysmal excuse for veterinary care were exorbitant."