Address: 1431 43rd St, North Bergen, NJ 07047, USA
Phone: +12012433222
Rating: 4.8
based on 112 reviews.
Compassion and Professionalism
Pros:
"They were always available via phone, email or text and guided my husband and I with incredible compassion through the hardest time in our lives."
"Dr. Lori Holland and her assistant Kayla were so professional and caring!"
"Dr. David was amazing when he came."
"Dr Sam was loving, kind, and reassuring. She truly felt like an angel who came to guide us through Lola's final moments."
"Dr. Lisa Bongiovanni came that same day on a Saturday so our girl wouldn't have to suffer another minute."
"Dr.Holland, and her assistant were so comforting, caring, and reassuring."
"Dr. Tom was so gentle and compassionate."
Cons:
"I definitely would not recommend Dr Dana."
"We had a robotic vet named Dr. Dana Schechter come to our door…I should have told her to leave."
"Dr. Schechter lacked compassion, empathy, and even human decency when she took care of my aunts animal."
"She was very cold hearted and she definitely had no empathy, for me, or my dog especially."
"However, the communication between the staff and the vet, specifically Dr. Lori was poor."
"The vet Dr. Lori, made this experience a horrendous and painful one."
"Had a really bad experience With Dr Dana... she seemed annoyed and uncaring."
Service and Responsiveness
Pros:
"Other places had a two week wait and unfortunately, these are situations you cant typically plan ahead but home heart came out the next day all the way to south Jersey."
"I contacted Home Heart Vets and Jasmine, who was so kind, went above and beyond to provide all the details and answer all of my questions."
"I made the call and Jasmine broke down my options and pricing with me. There were no scams, no hidden fees."
"I called at 10:00AM on Saturday morning and they were so empathetic and understanding."
"Yasmine from the office staff was very helpful and kind as we navigated this sad process and kept in touch with us returning our phone calls immediately."
"Krystal, the Care Coordinator who assisted me, was wonderful coordinating a time to put my sweet angel Riley down even when it was last minute."
"We were able to conveniently book a time on a Saturday on one day's notice."
Cons:
"However, in the end this was my experience where instead of the comfort of our own home, it had to be done elsewhere."
"I wish I had canceled after speaking on the phone, I heard a very cold hearted, business person on the other line."
"At one point, she told me 'Let’s move on, I have somewhere else to go' and we felt very rushed."
"After days of waiting and going back and forth speaking to the staff and the second vet, Dr. Lori made it even worse by not going through with the euthanasia when the other vet chose to."
"I asked her to give my dog the sedative shot in his leg so he would not feel it, she jabbed him and gave it to him in his back, he bleed out."
Comfort and Peace
Pros:
"Having this sad process done at home where the animal is peaceful and in a non-stress environment definitely helped ease the pain."
"It enabled our family to be home with Bella to comfort and love her up to very last moment."
"The whole experience was much less traumatic than it would have been at the vet's office because I know Toby was relaxed and calm and exactly where he wanted to be: home."
"Machi died at home, painlessly and peacefully."
"We are so grateful that on her last day, she was calm, surrounded by her favorite people, and left us peacefully on her favorite spot."
"It allowed my furbaby to pass in the comfort of his own home around his family."
"Getting to spend the afternoon saying goodbye to my cat at home meant everything to me."
Cons:
"I will never use Home Heart Vets again."
"I can’t believe that this company with so many positive reviews is this insensitive and lacks empathy."
"I am so happy my dog passed on in his loving home and not in some impersonal vet office."
"I can not be more grateful for the gentle kindness that every person from HomeHeart Vets provided us in this difficult time."
"Being able to have CC pass at home, with his favorite blanket on his favorite chair was a gift."
"Allowing her to pass at home was definitely the right decision for our family."
"Our baby Bella was able to transition peacefully in the comfort of our home, on her favorite chair."