"Everyone is always very caring, compassionate and polite."
"All STAFF @ Arlington approaches with care; attentiveness; professionalism; great followup phone calls & answered all my concerns & questions."
"The staff were kind, communicative, and professional."
"Girls at the front desk are very nice, pleasant, and compassionate."
"The staff was extremely caring, friendly, and informative."
"The entire staff is charming, kind, intelligent, and great caretakers."
Cons:
"Dr had no personality. Took dog to another room had us wait. And came back and was done with shots."
"They lack empathy and humanity when it concerns handling customers who are minorities."
"Instead of calling me back to speak with me personally he answered my questions via the other receptionist who then could not answer any of my follow up questions."
"Terrible place… you are not allowed to enter ever since Covid so you have no clue if they are actually checking your dog."
"They don't explain anything and charge an absurd amount for things that we're not even sure if they actually did."
"They keep messing up the appointments and are very rude."
"The doctor failed to disclose that Rio was given a tranquilizing sedative for a procedure."
Facility and Accessibility
Pros:
"This place is very reasonable with their pricing and provided us with a free carrier which we’re so grateful for!"
"The location is well kept and clean."
"This vet clinic is clean, courteous and friendly."
"I enjoy the fact that there is a 'curbside' service as I am immunocompromised."
"The drive through is really convenient."
"They have parking, which is very convenient."
"The hospital is very clean, the staff is on point."
Cons:
"The only issue was making patients wait outside due to 'covid'."
"Now that they won't allow owners inside they just say, sorry can't do anything, here is the bill."
"I don’t drive so sat outside for 50 mins in 30” weather and although I was offered a blanket and hot cocoa i was still frozen :("
"I guess the care provided was okay but starting to feel a little suspicious that they still aren’t letting owners inside."
"Why is COVID protocol still in place? doesn't make any sense to me, and if I'm paying 300 dollars to get my dog treated, you're damn right I want to be in the same exam room as my dog."
"Zero transparency. They hide behind the 'justification' of covid so they don't have to deal with tutors."
"I didn't like at ALL the idea of not being able to be with my beloved dog & seeing exactly what's going on while he's being examined & treated."
Cost and Value
Pros:
"They are fairly price on all their procedures and don’t recommend things you don’t need just to grab your hard earned cash."
"This is a very honest place as I paid in advance and was reimbursed some money when picking him up."
"While doctors in my area were charging 1000+ for a neuter, Arlington was less than half the price."
"Also the prices are VERY reasonable compared to some other Vet Doctors Around the area; especially for emergency visits."
"They give you the prices before they do anything make sure you are okay with it."
"I love this place!!! They genuinely care for your pet and won't overprice the bill."
"This is a great place to go if you’re looking for a service that is kind, friendly, reasonably priced, and trustworthy."
Cons:
"$600 for NOTHING!! I am LIVID!!!"
"They quoted us $1300 for a cleaning and tooth extraction and sent her home with pain medicine and an ointment to help with her appetite."
"They deserve a zero star. Change and canceling my appointment and alway ask for more money every time for the vaccine and nurturing!"
"Their bills are very high even when there are no issues for the dog."
"Very quick to print me the yearly costs for my pet. Which compared to my new vet are extremely high."
"They charge very high prices and for this expensive price the doctor doesn’t want to do his job at all."
"Prices are very high, don’t come to this place."
Professionalism and Expertise
Pros:
"Dr. Hoey and her staff could not be more sympathetic while staying professional at all times!"
"The doctor is very professional and friendly, and he reviews everything thoroughly."
"The entire process is very well organized from the moment you schedule an appointment to the moment you get your puppy back from the appointment."
"Dr. Marguerite Hoey is the best veterinarian in North Jersey."
"Dr Leary was awesome with our lab Julie who was diabetic."
"Special thank you to Dr.Marguerite Hoey for her high level of professionalism."
"Dr. Hoey is incredible. Her level of care, humanity and professionalism is top notch."