"They worked really patient with her and she ended up liking them a lot from what I could tell."
"All the other staff members are also very friendly and professional."
"The staff is very knowledgeable and friendly."
"The entire staff is attentive, professional and caring, and every single time I go there, it's a positive experience."
"Both the vet techs and doctors are highly knowledgeable and thorough in their examinations."
"Everyone is super friendly, truly animal lovers and trustworthy."
Cons:
"The vet was very defensive, dismissive and everyone in the office were walking on eggshells around us."
"The DVM on shift that day is a douche and whoever’s in charge of management is obviously a complete moron."
"The doctors here don't take the time to carefully look and treat your pet and they are most interested in making money."
"The interactions feel insincere, and in the end I was treated horribly by their desk person, Diandra."
"You will not have a relationship with the vet that gets to know your animal and inconsistent information from the front staff."
"The Doctor was very rude and disrespectful."
"Staff is rude and wouldn't get my dog some water even though it was 86 degrees outside."
Facility and Accessibility
Pros:
"The space is very clean and doesn't smell like animals at all."
"The office was also really nice. They had water out, nice free treats, a good ambiance and comfortable couches."
"The facilities themselves are also super clean and organized."
"The clinic is super clean and sanitize is even cleaner than human clinic, I don’t regret it at all."
"Both the waiting area and exam rooms have positive design aspects and features which I have not seen before at a veterinary clinic."
"The place is very clean and the staff let me and my very vocal and distressed cat into an empty exam room to wait so he could get out of his carrier."
"The office is super clean, doctors & nurses were super kind & knowledgeable."
Cons:
"There’s a big brown dog who’s allowed to wander around off leash through the whole place which makes the separate cat and dog lobbies completely pointless."
"I also saw the dog go in to a room where a sedated cat had been brought in and I could hear a heart monitor beeping, so they seem fine with letting dogs roam unsupervised in to rooms where medical procedures are being done."
"Be prepared to wait a month and a half from calling to book a simple check up appointment."
"When I asked the three front desk people if there was any last minute availability, they were silent and looked at me like I was crazy."
"We waited an eternity despite being the only people there."
"I arrived for my appointment to get my puppy a heart worm test and waited for almost an hour before deciding to leave."
"Front desk let us sit and ignored us despite needing a clear follow up with our paper work sitting at the front."
Communication and Professionalism
Pros:
"Thank you for always following up, being wonderfully informative and answering all questions."
"After she was checked the vet called me and was very kind and informative about the visit and answered all of my questions."
"They were throughout and detailed in their work and came out multiple times to check on me and keep me updated."
"The staff at Bushwick Vet is always helpful, friendly, and courteous."
"Dr. Taie... started the conversation by making us feel relieved first and explained about the symptom."
"They also gave some thoughts on other behaviors she exhibited, but didn't try to oversell me and gave me the warning signs that I should look out for down the line."
"DeAndra was the most patient and informative person ever."
Cons:
"They could not locate their vaccine history or read the medical records properly via email."
"As I was getting ready to go back to the office I got a call back from the first receptionist, asking if I’d made a decision about the treatment plan, so apparently even though all the receptionists sit right next to each other at the same desk they don’t communicate about the animals at all."
"I don't think the staff communicates well with the pet owners."
"They sent emails asking if they should 'be concerned' after they 'haven’t seen my pet in a long time.'"
"I tried asking the receptionist again today and she actually hung up on me."
"Their communication is horrible. I tried to call the vet to ask questions and I was ignored/left on hold for 30 minutes."
"They don’t answer phones and keep you on hold for a very long time."
Cost and Transparency
Pros:
"I especially appreciate the transparency in pricing- you are shown a list of all procedures and medications and their prices before they are administered."
"The prices are reasonable, and everyone is nice."
"The staff were also very upfront with all of the costs, and didnt pressure me at all."
"Love this vet, they're really kind, offer thorough breakdowns of all costs and are actually well-priced for Brooklyn."
"Prices are very reasonable; I couldn't be happier about the very reasonable bill."
"Prices seem very reasonable, and they don’t pressure you into anything at all."
"We get a clear understanding & price of each service /procedure / vaccine / medicine and are given a choice of approving it or denying it."
Cons:
"The doctors here don't take the time to carefully look and treat your pet and they are most interested in making money."
"After switching vets, I learned how much they tried to add on that wasn’t necessary for her health."
"I spent over $500 in 2 visits on a perfectly healthy puppy, that only needed 3 last vaccinations."
"Based on those 2 experiences, I feel like this vet office puts a lot of pressure and appeals to you emotionally in order to get you to pay as much as possible."
"They quoted me upwards of $2000 - $3000 for the procedure (minus bloodwork costs) and estimated at least 8 teeth needed extraction."
"Their pricing is very inconsistent (and they are very pricey to begin with)."
"Neutering prices were astronomical compared to other local vets."