Address: 1309 Memorial Dr, Asbury Park, NJ 07712, USA
Phone: +18482175000
Rating: 4.8
based on 161 reviews.
Staff and Service
Pros:
"The urgent care staff and veterinarian were so kind and compassionate."
"All of the staff are unbelievably kind and make you feel comfortable, even during the tricky times."
"They always greet my pups by name and give them love."
"The staff is awesome and very caring, the receptionists, techs and the doctors are the best!"
"The staff and veterinarians are exceptionally friendly and compassionate."
"Every person in the clinic was pleasant and showed concern for the well-being of their fur patients."
"The entire staff is incredibly nice and sweet to their patients."
Cons:
"Very disappointed in this place, I made an appointment to take my dog and asked what the price of the visit was and they told me that $75.00 for the consultation, plus the expenses that she might need."
"The vets don’t even attempt to get down and pet your animal."
"I will NEVER EVER go back to this vets."
"I would not recommend City by the Sea."
"I got the feeling they were nickel and diming me at my cat’s checkup appointment and did not truly care."
"I will never go back there with my other dog ever."
"Very bad service when they answer the phone bad customer service."
Cleanliness and Facilities
Pros:
"I also appreciate the cleanliness of the office which is unmatched for a vet office in my experience."
"The facility is brand new and kept impeccably clean."
"City by the Sea is clean, affordable and an overall awesome environment."
"The place was so clean!"
"The cleanliness of this office speaks for itself!"
Cons:
"I live here in Asbury Park and would not hesitate to say to anyone do not go there with your pet."
Communication and Follow-up
Pros:
"They kept me in the loop every step of the way."
"The staff and Dr. Tom followed up personally multiple times to check in on Liza."
"They also called to follow up the next day and exchanged a couple of emails to monitor medicine."
"They followed up with me to check on how my pet was recovering!"
"They made the extra effort to call the day after my dog got a shot to make sure he was feeling okay."
"They are prompt with calling back with test results which is very important to nervous parents."
"All calls and emails are swiftly responded to."
Cons:
"I did blood work at city by the Sea and it never came in until after the dog passed and I had to call and ask for the results and tell them my dog died they never bothered to follow with any call in five or six days after seeing him."
Cost and Pricing
Pros:
"Gave me a great price on the surgery."
"There are no hidden prices due to them being very upfront with the cost of the plan of action for your pet."
"Not only are the prices fair and reasonable but the entire staff is friendly and happy to be there."
"Prices are reasonable."
Cons:
"I do find it pricey but I’m honestly not well versed on how much these things are meant to cost."
"They did not inform me of the cost of the visit until I was on my way out the door. $600 bill."
"I spent almost $400 on a yearly exam for my pup and 3 weeks later I asked for a nail trim and was told that because my dog isn’t up to date (by one month) on his rabies vax only a vet can trim his nails and not a tech… AND the cost of that would be $70 for a vet visit (my dog isn’t sick) PLUS $15 for the nail trim!!"
"Unfortunately, it was quite expensive, but that was expected."
Compassion and Care
Pros:
"They were with us during the worst 2 weeks of our life, from finding out he was sick to having to decide to say goodbye."
"During a difficult time when our boy, an English Bulldog named Ralph, was struggling at the end of his life.... the Drs and staff were extremely knowledgable, caring and accommodating as we had to take the steps to say our final goodbyes to our boy."
"We are forever grateful to Dr. Tom for this experience, and for making such a sad time a little more bearable."
"They were extremely caring and compassionate as I grieved."
"The staff of City By The Sea were so compassionate, understanding and supportive during the difficult process."
"They made everything as peaceful and painless as could be and I was consoled that her final moments were peaceful."
"I love this place. The staff really cares and understands that your pet is like your child and they are apart of your family."
Cons:
"I live in Point Pleasant and had 45 minutes to get the appointment which normally would be enough time but there were multiple detours and road closers."