"I was listened to thoroughly. Every concern I had was addressed."
"They also reply to queries via text within 24 hrs."
"Everyone seems to truly care and they respond to texts/calls quickly."
"The staff does everything they can to make them comfortable."
"Everyone I spoke with and met in person was polite and professional."
"The communication has been perfect with Andre and team!"
"I appreciated that Heart + Paw was responsive to my first inquiry about prices and scheduling."
Cons:
"Waited 45+ minutes past appointment time with 2 cats in one of the exam rooms. Not one person came in to explain situation or check on us."
"Very unprofessional considering that this was a serious situation. To make it short she told me that the health department would contact me."
"Text messages are not sufficient enough when it’s a Monday morning and it’s a busy day."
"Very unprofessional. They had a groomer not be able to come in and instead of calling me they texted me last minute."
"Noone knows what day it is there. They aren't on the same page."
"I was told results were in but the doctor needed to review then someone would reach out but nobody ever did."
"They worry solely about money."
Staff and Veterinarians
Pros:
"Dr. Pitt was amazing. Very knowledgeable and comforting for our dog."
"Dr Pitt was very thorough and patient as I asked questions."
"Dr. Pitt is the most humble, compassionate, and most respectful vet I have ever had used for my pups and I highly recommend him and this facility."
"Dr. Pitt and his team are very responsive, thorough in any and all visits and are cost conscious."
"Dr. Pitt, the vet technicians and reception staff are all incredibly kind and accommodating."
"Dr. Jared Pitt is an exceptional vet, caring, kind, smart, compassionate and truly cares about his patients."
"Dr. Pitt and his entire staff were amazing with our two dogs."
Cons:
"The vet rushed in and had obviously not looked over their charts."
"Dr. Higgins has no heart and emotions; she is a unprofessional doctor that does not care for her patients."
"Dr. Higgins showed no remorse or any sympathy for me, as I was concerned about my dog."
"The doctor was guessing and googling different scenarios which I had already done myself."
"Use to until they kept saying that my dogs hips will be ok with a special diet lost weight and still has leg problems they but they don't send him for an x-ray they just want your money until your pet dies we did like them."
"One needs urinalysis every year for preexisting condition... but she did not offer that nor the regular bloodwork for either cat."
"I believe the UTI with kidney disease killed him. Had he called me and we treated him early enough there may have been another outcome."
Grooming Services
Pros:
"It only took the groomer (I forgot her name) 2 hours to groom my dog and she didn't shave him."
"I took my dog Lulu to Heart + Paw for the first time... When I picked up Lulu she looked fantastic and was very happy. Kate did a great job!"
"Had my 7 yr old Labrador groomed yesterday for the first time ever and he was happy, fresh & clean!"
"Kristi the groomer is absolutely amazing! She takes such good care of our babies and they ADORE her."
"Kate did such a wonderful job! Handled him with care and gave him the cutest haircut."
"My Pomeranian, Reese, was groomed by Kristi who did a phenomenal job giving him the cutest lion cut."
"Kate, the groomer is exceptional; she goes above and beyond… does an outstanding job & is truly awesome!!!"