HipCityVeg Reviews Summary

Food Quality

Pros:

• "I thought the food was great. It reminded me of non vegan fast food."
• "The food is delicious."
• "Everything is delicious. It's hard to believe it's vegan."
• "Outstanding food quality and taste."
• "The food was phenomenal. The chicken sandwich taste like vegan Chickfila. The sauce is spot on to Chickfila sauce."
• "Delicious food, especially the chicken sandwich and chicken nuggets."
• "This place knocks it out of the park with these burgers!"

Cons:

• "Found a twist tie in my food."
• "I was definitely disappointed with the ginger carrot lemonade."
• "The food was nothing to write home about. I got a Philly cheesesteak and it was really oily."
• "Regrettably, the sandwich I ordered turned out to be a letdown. Not only did it lack flavor and creativity, but to my dismay, I discovered a bone in the sandwich."
• "None of the food was hot, The chicken was dry, the cheesesteak was soggy."
• "The Philly cheese steak is so bland and depends completely on the ketchup and some white sauce for flavor."
• "The chicken burger was one of the most disappointing things I’ve ever eaten."

Customer Service

Pros:

• "The service was fast and the people were very nice."
• "I love this place! Not only is the food good but I always experience great customer service here."
• "Their service is top-notch plus they pay their workers a living wage at $15/hr."
• "The employees are always very friendly and make the food right in-front of you."
• "Amazing customer service."
• "Service was great. The staff are knowledgeable of the food."
• "The staff was very prompt, and friendly."

Cons:

• "Charging a 'covid surcharge' now, not mentioned by the person at the counter or detailed on the list of charges."
• "In conclusion, that is the last time I will be patronizing Hip City Veg. You just lost a long standing customer."
• "They forgot to give me everything I'd ordered and paid for."
• "Long waits (even for a beverage), rude staff, over priced non organic shakes."
• "There is no good customer service happening here."
• "Occasionally the person who answers the phone will be flustered or rude."
• "However, recently I had a terrible customer service issue."

Price and Value

Pros:

• "Also great prices!"
• "The food is incredibly delicious, generously proportioned, and inexpensive."
• "Good prices!!"
• "Its relatively affordable for the food, health, and flavor they give."
• "Price was very reasonable. Highly recommended."
• "Price is great for any day of the week."
• "Their prices are reasonable considering the service they provide to vegan/vegetarians, plus all packing is compostable."

Cons:

• "The prices were insanely high."
• "I think there are much better vegan options out there for a better price."
• "Just costs 2x though."
• "Food is pricey but worth it."
• "A bit pricey for the food you're getting. Definitely a palpable vegan fast food place but not my first choice."
• "They are a little over-priced for the quality of food."
• "It's a little pricey for fast food."

Ambiance and Location

Pros:

• "The seating area is quite cold, not cozy, and the music is a bit too loud."
• "Diningroom way to small."
• "Dining in means sitting in the entrance hall to the building next door?"
• "This tiny location is also quite hectic."
• "No room to wait so you are stepped on and pushed the entire time you wait."
• "Very limited seating (four two-person tables). I think the place is meant more for takeout."
• "The space is super small, and 3 people in the area to order, it means there's no ability to prevent others from breathing on you."

Cons:

• "Hip spot, with nice music, friendly people and a good location."
• "Great location near Rittenhouse Square which is a perfect place to chow down as seating can be an issue here."
• "The shop is very small, so at lunch it gets extremely busy, especially if its nice weather out."
• "Seating is limited, so a to go order might be your best bet."
• "Only downside is limited amount of tables to sit at."
• "My only complaint is there's NO seating."
• "Only downside is a huge lack of seating space, and no bathrooms in this location?"