Banfield Pet Hospital Reviews Summary

Customer Service

Pros:

• "I always schedule my appointment in the mornings and there is no wait and the front desk staff are very pleasant and take care of you right away."
• "Carlstadt Banfield is probably the best one in north Jersey the front desk staff is very nice and attentive, the doctors and nurses and techs are also kind."
• "The manager even helped carry my dog to the car and personally asked me if I was happy with their service!"
• "The best thing about this hospital are the staff, they REALLY try their best, from the Vets to the secretaries answering phones."
• "They were kind and professional."
• "Went there today staff was very courteous."
• "Great kind staff. They make a vet visit bearable for the animals and their parents."

Cons:

• "They never have appointments... every time I call I can never get anyone on the phone."
• "The staff is rude and uncaring."
• "Called and called several times no one answers. Option to leave a message. Left all details no one called for 3 days."
• "Julia was very RUDE AND UNPROFESSIONAL to refuse to admit our cat."
• "Horrible customer service, been calling all day to get an appointment and no call back."
• "The entire staff was rude and unprofessional."
• "Absolutely horrible customer service."

Appointment Scheduling

Pros:

• "Made an appointment for my dog because I could not get an appointment anywhere else for his yearly shots."
• "For a healthy dog needing routine preventative work, I've had good experience at Banfield."

Cons:

• "Unfortunately they're closed 3 days out of the week and getting an appointment less than a month out is tough."
• "Impossible to get a hold of anyone or schedule an appointment."
• "No one ever picks up the phone. Very unreliable and extremely hard to book an appointment."
• "Scheduled an appointment for 5:00 got there at 4:45 and asked the guy if I should check in now... Waited there with my pup till 6:45."
• "You always have to wait even if you are on time or early."
• "I’ve had a plan for my dog for several years, and now when I need to use it I can’t get an appointment."
• "Been waiting for them to approve a simple prescription from chewy for over a week now after getting verbal confirmation that they would over the phone."

Quality of Care

Pros:

• "They always cure our babies (2 old dogs) and they are very caring as they do this."
• "I have a very sickly dog and everyone has been very quick to help him."
• "Today, they earned their 5 stars from me and I would give them 10 if I could."
• "The staff was very caring with both of my dogs."
• "I've been very happy with the care that my dogs have received at Banfield."
• "I’ve had an amazing experience with the service provided at Banfield Pet Hospital in Secaucus."
• "Kind Dr. Taking care of my dear Pet. Attentive and professionals."