"Everyone from the receptionist to the assistant to the vet was courteous, concerned and competent."
"After the visit I received two follow-up calls checking in."
"They are on top of appt reminders which are useful especially with my busy schedule."
"The staff were warm and friendly upon our arrival and seemed happy to see our cats."
"I’m so grateful for the excellent care my dog receives at Court Square."
"The staff and doctor are all very friendly and their love for animals comes through in their attentive care for my little fur baby."
"Everyone from the front desk to the veterinarian took time to answer all my questions."
Cons:
"They might be good enough for regular exams, but they are not very helpful when your dog is ill and really needed them."
"The front desk didn’t told us that it costs different between vets performs injection and Technician."
"The folks at the front desk were talking negatively about some of their (human) clients, which colors the experience."
"The girl came out with nasty attitude and was extremely unprofessional."
"The manager Angelica was so rude to me as well, so rude!"
"The staff member sarcastically argued back."
"The service is slow, front desk doesn’t have answers, and are not clear."
Professionalism and Expertise
Pros:
"Dr. DeAcetis evaluated for the root of the problem and not just the symptoms."
"Erika even taught us how to trim Enzo’s nails, which was so helpful!"
"Especially with his neutering surgery. They took good care of him and even went above to issue my lil guy a certificate of bravery."
"Dr. DeAcetis is very sweet, knowledgeable and a great surgeon."
"The staff was very friendly and so knowledgeable."
"We've seen both Dr. DeAcetis & Dr. Coren and they are very knowledgable and definitely animal lovers."
"The doctor was inquisitive and knowledgeable."
Cons:
"The vets didn’t even use stethoscope to check lung or heart, neither check our kitten’s testis."
"This vet wasn't capable of treating our puppy further."
"They checked her stool sample for everything except Giardia which is the most common parasite in puppies."
"During the examination the doctor didn’t seem to pay close attentions to my puppy."
"They were negligent and uncaring when my 16 year old cat was unwell."
"I simply cannot understand how the vet could have missed something as distinctive as distemper."
"They haven't even apologized for their outright negligence."
Facility and Convenience
Pros:
"Nice new clean office. Office is very clean."
"Appointments start on time and service is quick."
"They don’t make you wait anywhere as long as most other places."
"Very clean facility."
"Facility is state of the art and brand new."
"The office is clean, bright and modern."
"Our appt was at 9 am and we left at 10:30 am. There was no wait time - no line."
Cons:
"Every time you make an appointment, you still need to wait at least 20 mins when you arrive."
"Everything is all over the place. They can’t find your docs, have your names mixed up."
"Only con that there is no parking."
"The waiting area is in full sun... They should look into tinting the glass or something."
"They made me wait outside with my 2 months old puppy in the FREEZING COLD."
"I just left with disgust after waiting for 30 minutes and nobody came out."
"The staff is friendly got a new puppy with the first 3 months each visit is over $200 dollars and wait time is ridiculous."
Financial Transparency and Billing
Pros:
"IFFFF I could give a billion stars I would! First of all, the owner, Jared, is an amazing veterinarian who genuinely cares about his clients."
"The Doctors and staff are attentive & honest, never charging or asking for additional tests to run up costs."
"I appreciated that they didn't take the chance to charge me for a test that our cat didn't need, and instead gave me proper guidance and new food to give her."
"You and your pet will become a part of their kind and caring family!"
"They are kind, so gentle with my dog and I always leave with peace of mind!"
"The entire staff showed P.I.A ( professionalism, integrity, and accountability)."
"It is a bit more pricey than some other Vets I’ve looked into, however it’s worth every penny for the great service."
Cons:
"This is the kind of vet that’ll inflate your bill at the end of the visit."
"This place needs better management."
"One thing vet clinics are notorious for is up-charging during the visit and not disclosing other fees upfront until you’re already in the exam room."
"This place all they care is about the money. is a very expensive place i spend alot of money here and service is so bad. 👎"
"The complete lack of urgency was disheartening to say the least."
"They aren’t clear about prices."
"The disappointing experience, coupled with the high cost—$100 for a simple touch and temperature check—has left me with a heavy heart."