Riverside Veterinary Care on Columbus Reviews Summary

Staff and Veterinarians

Pros:

• "Everyone who works at this vet’s office is lovely."
• "The vets and assistants here are so kind."
• "I absolutely adore the team at Riverside South. They're always so helpful and kind."
• "Everyone was so pleasant, helpful, and knowledgeable."
• "They are all so helpful and understanding and they have so much patience with me and my dogs."
• "The administrative staff are spectacular. Responsive, professional and kind."
• "All the nurses are incredibly lovely and were so great with our puppy."

Cons:

• "There were many communication issues as one visit we were told one thing by a vet and in the next visit the new vet would completely go against what we were told in our prior visit."
• "Also, half the staff is-miserable. No honesty."
• "The staff is very friendly, but unable to get answers to my questions about my dog's medications."
• "Apparently all vets work part time so very difficult to schedule an appointment ahead of time and you never get the same veterinarian."
• "The biggest problem with this office is that it is very difficult to create a relationship with your vet."
• "The lack of compassion and understanding for people here is deplorable."
• "We are switching to a new place."

Facility and Environment

Pros:

• "The office is clean and well thought out to be 'fear free certified' which is just another sign of how important your animal’s experience is to this hospital’s staff."
• "The facility is clean."
• "They have a separate cat room so it was low stress for her."
• "First of all, it is a beautiful place, super clean, tasteful, almost serene."
• "The new office is also lovely with more exam rooms and a separate cat and dog waiting area."
• "The new location is ample easy to get to and very clean."
• "Having a fear free certified vet’s office makes all the difference."

Cons:

• "I wish they would put curtains up so that the few birds we have left in this city would not fly into their enormous glass windows."
• "We always find dead birds in front of their store front in the mornings."
• "I can't even imagine how bad it must be for animals."

Costs and Pricing

Pros:

• "I appreciate how transparent she was about costs so I had no surprise bill."
• "The vaccination prices are also reasonable."
• "While prices are not inexpensive, I found their prices to be comparable to other vets in NYC; plus, you get such undivided attention and time from the vet that I believe the visits are great value for money."
• "Informative and transparent about pricing as well."

Cons:

• "Beware beware - ask prices first."
• "However, this place is all about making money. If you ask for a certain vaccination they will add 3 more shots and give you a $150 bill."
• "Significantly pricier than other vet’s we’ve gone to."

Quality of Care

Pros:

• "The exam was thorough, as were the options for treatment."
• "They always take extremely good care of my pup."
• "They treat your beloved pet as if it was their own."
• "Very gentle with my pup, answered all my questions thoroughly in an easy to understand manner, and clear instructions for follow up."
• "They were very thorough- and gentle- when they were examining him."
• "She takes time at the start of each visit to thoroughly discuss the pet’s medical history and needs before beginning the exam, which was efficient and minimized my cats’ anxiety."
• "The vet administered shots without my cat really noticing, I was impressed."

Cons:

• "Dr. freedman refused to fill medicine for Sydney today. I have no idea why, as many times in the past, covering Drs have prescribed and filled the medicine."
• "My dog is suffering from serious anxiety and the forms take precedence over the well being of an animal."