Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "Vinsen attended to me as soon as I arrived and made sure the job was done right and in a timely manner."
• "Jonathan and the staff are great. They took their time to address my concerns and make sure when I was leaving nothing was left unattended too."
• "They were genuine & made sure I had the best service & suggestions for my tires."
• "Definitely recommend! I visited this store a couple of weeks ago as I needed an oil change, tire rotation and brake fluid flush and I couldn't have been happier with my experience."
• "The service was impeccable, in and out within 20 minutes."
• "Carlos updated me with my tire order and provided recommendations based on the findings when my car was being serviced."
• "Carlos and his staff provided excellent service and answered all our questions regarding the air leaking from our tire."

Cons:

• "Seems like the kind of place I won't take my cars or recommend my friends to since they don't seem to have any idea what they're doing."
• "Service was OK, rather disorganised."
• "Avoid Bergenfield branch of Mavis discount. 2 issues: We called in the morning and made an appointment to get tires installed. We drove 30 miles but when we arrived they said they can't do it anymore."
• "Made an appointment for Sunday, to fix wheel alignment. They told me can't do it because no technician on Sunday."
• "The attitude of the manager was shocking: When my wife pressed for better service, he responded with a sarcastic remark."
• "Lied and told me my battery was dead and that I needed a new one."
• "Although the steering wheel now doesn't shake as much, the car shakes in the back way more at the same speeds."

Quality of Work

Pros:

• "They got me in the day before the biggest Thanksgiving travel day!"
• "They were phenomenal!! So quick and even helped me change my plates!"
• "I was in and out in about 30 minutes."
• "Great prices and good work, ya can’t beat that!"
• "They could have told me anything and I wouldn't have known the difference, but they were honest and told me it was a small nail and the tire could be salvaged."
• "Called needing a special order run flat tire. They were able to get it and have it installed within a couple of hours."
• "Alex was able to help me figure out what was wrong with it."

Cons:

• "I purchased 5 new tires about 2 weeks ago… I woke up on Monday morning to a flat tire. I called them and they said there is no warranty on the tires."
• "Never returning here again so no shame in saying that they are a bunch of liars and crooks."
• "They deny the hole they put into the bracket even though the slag was still hot enough to flare up as I picked at it to show them what they did."
• "It was a horrible experience from beginning to end."
• "Deon responded with a heavy smell of alcohol, I am at the manager!!!"
• "This is unprofessional and we left upset and with zero faith in this place with the feeling that they are just trying to make money off us."
• "They told me $140 to change the break pads and rotors, front & rear. Mind you, I already got the parts all I need Is to Install it. I got there and they tell me a different price $140 for the front and $140 for the rear."

Value for Money

Pros:

• "You really won’t find a better price anywhere else around."
• "I was surprised at what a great deal I got, So I got it all done."
• "I am very happy with the services they provide and the excellent treatment they provide."
• "Best customer service I EVER received!"
• "This shop asked to wait and fix all problems without too much wait and price was very fair!"
• "Great service at an affordable rate."
• "STS had the best pricing. The rate I got was less then 1/2 of what Pepboys tried to sell me."

Cons:

• "So I went and got my oil changed at ANOTHER PLACE AGAIN BECAUSE ITS OBVIOUS THAT MAVIS COULD CARE LESS WHO IS RUNNING THIS LOCATION’S SERVICE DEPARTMENT."
• "Such poor service, DO NOT GO TO MAVIS."
• "The big guy with Santa clause beard has a attitude problem."
• "Expect 20% price over whatever the website states."
• "AVOID the Bergenfield branch AT ALL COSTS This branch seems to be completely disinterested in customer service. Zero stars. Go elsewhere."
• "The price you see on line, tax not included, will not be the price you pay."
• "SCAM. Avoid this place at all cost !!"

Professionalism

Pros:

• "High level of professionalism, Punctuality and politeness that is not experienced nowadays."
• "The manager on duty (Raja) was top notch he really went out of his was and keep his cool on a very hot day."
• "A Great place for your car repairs!!! Knowledgeable! Reasonable! And honest!"
• "Very kind to all neighbors coming to shop for the help! Angel is the person you should look for all you need!"
• "The technician who did my flat tire repair was also really sweet and professional."
• "Fast and kind service. Full transparency."
• "Vinsen who was very professional, polite and knowledgeable."

Cons:

• "What an experience!!!! I went in with such a headache about my tires!!! The manager helped me with details in explaining my best choices."
• "When you go to Mavis Bergenfield be sure to ask for Gary or Carlos. The customer service is superb and the level of attention to detail and care is out of this world."
• "Awesome place, super trustworthy, awesome staff."
• "I made an appointment on a website and when I got there he wanted to reschedule and I started to argue with him why he didn't call me on the phone to cancel the appointment."
• "Worst experience. I'm a well versed car guy. Worked on cars and in service my whole life."
• "Harold the manager was so friendly and very helpful."
• "I've had a good experience with this place in the past, but when I went back this week I left feeling like I was played."