"The food was amazing if you’re going to get an appetizer the lobster Mac and Cheese is a MUST it was sooo good."
"The food was delicious. I'm amazed at how fresh the seafood was."
"The Lobster Mac& cheese they had huge chunks of lobster and very cheesey....not in a cheap way!"
"The food was fantastic, perfectly seasoned and flavorful!"
"Everything was fresh and tasty."
"The lobster roll comes with a lot of lobster."
"The lobster itself is perfectly prepared and the roll is soft yet crispy at the same time perfectly complementing the lobster."
Cons:
"The lobsters themselves had a very strange watery taste after being steamed. they tasted of sea water and it threw it all off."
"The pickles were also extremely disappointing."
"The food was good but I've had better."
"The lobster roll was far away from what I remember (the bread, the lobster taste and quality) I am sorry but felt I am eating a tuna can in a toast."
"The Mac and cheese lobster was tasty however the lobster wasn't as big as you would expect for the price also not as fresh."
"The burger was probably the worst I’ve ever had and my wife agreed with that judgement."
"The lobster meat was tuff and extra chewy and the lemon butter sauce wasn't good at all."
Service
Pros:
"The service was amazing. Brian was a delight, he was funny and very engaging."
"Our server was attentive, friendly and knowledgeable."
"The service is nothing less than exemplary."
"Our server Manuella was pleasant youthful eager knowledgeable and at the ready if we had questions. Attentive!"
"Our waiter was attentive and helpful. Our food came out in no time."
"The service was great even with the 'in training' server."
"Always great service - shout out to Cristian R for making us feel taken care of from the minute we sat down."
Cons:
"The representative was very rude and seemed unwilling to assist us, initially refusing to give us directions to the upstairs area."
"The service was rather slow."
"Because of the other staff members and everything else that happened I would never come back here."
"The problem was that the servers were rude and then when I ask for small things like hot water or even just tap water it took over 20mins.... I never even got my tap water."
"For one, the server asked if we wanted water, then for some reason took away our glasses and we NEVER got water."
"Service was unfortunately very slow, but the waiters had a lot on their hands."
"Then when we got our food our server didn't once come back to the table."
"Great atmosphere. You have to experience the burger & lobster combo it's amazing."
"The interior was also beautiful."
"Everything about this place was super cool."
"They have a gorgeous sitting area and a wonderful bar."
"Very nice interior design and general atmosphere."
Cons:
"It's a bit dark and you can tell the decorative fishing 'traps' I think they call it are all so disgustingly dusty everywhere."
"The place is a little cramp and dark."
"Environment needs improvement though. Near the end of our meal, the restaurant smells really bad."
"It was a little uncomfy how close we were to others."
"Space is tight very tight. we were sat at high top tables."
"Ambience was ok, just blaring music like a sports bar... not a place to go for a quiet meal and have a family conversation."
"The atmosphere . . to find a dining option in NYC that allows diners to be able to converse, and to not be packed into a tiny table, crowded on all sides, was refreshing and unexpected."
Value
Pros:
"It comes with enough food for 2 for only $42 and it is packed with flavor."
"Prices were $$ fair."
"Only $30 which is a great price."
"31$ for this masterpiece is seriously the best price."
"I had the prix fix meal of Caesar salad, a whole lobster, and a key lime mousse for $45. What a deal!"
"It's worth every dollar spent."
"The price is reasonable!"
Cons:
"The $14 cocktails which almost tasted like there was zero alcohol in them... quite unimpressed about that."
"Asked if we wanted sparkling or still water without being told it costs money-$8/bottle!!"
"Btw they automatically charged us 20% tip without asking if we are happy with the service."
"It was really expensive!! We, two of us, paid $175 for 2 entrees, 2 burgers, a salad, glass of wine and some sparkling water."
"One star deduction for pricing- a bit pricier than I had anticipated."
"As with most restaurants in and near times square this one also comes with a tourist price hike."
"The grilled lobster is no longer a great value thanks to the recent price hike."