"The older gentleman, who seemed to be an immigrant, who manages this location is incredibly professional and cares about the customer experience."
"Great service, excellent customer service."
"The woman behind the counter was very patient while I was deciding what to order."
"The staff and management were very friendly."
"Very friendly staff and customer oriented. When I am craving for that whopper I go here."
"Ryan's the young man is helping me tonight at the drive-thru at Burger King. His attitude is AMAZING! Customer service skills off the charts!"
"The customer service was more than excellent and friendly, and I appreciated that most of all."
Cons:
"Absolutely rude staff, 0 customer satisfaction."
"Terrible customer service, terrible experience, Burger King scammed us."
"After an additional visit, its become apparent the owner/manager of this location doesn't care how staff speaks to or interacts with customers."
"The worst customer service in the area, even the manager don’t know how to control their temper."
"Terrible customer service rude cashiers. Nasty people food was cold and have never been treated this way."
"MANAGER WAS RUDE !"
"The floor staff at this Burger King time square 42nd street location was very very RUDE."
Food Quality
Pros:
"Food tasty and filling."
"Amazing burger, I didn't know there was such a thing as a triple."
"The chicken nuggets and mozzarella sticks were perfectly cooked, not too crispy or overdone."
"Excellent food, fresh chicken."
"Food: Delightful!"
"The food was delicious and fresh."
"OMG, the plant-based whopper called the Impossible Whopper is truly amazing."
Cons:
"OMG ...the burger with fish is something you wouldn't allow to enter in your mouth because is burned, smelly and salty. The fries were burned and yellowish, a strange intermediary color to disaster."
"The food here is really terrible."
"Unfortunately I can't give this place more than one. They are slow the food is overcooked or undercooked or grilled within an inch of its life and still lukewarm."
"The burger meat was not freshly done."
"Food terrible, customer service even worse who blame you for everything including the over cooked rubbery chicken."
"Poor quality food. Throw together and it was cold! Fries were the same."
"This burger king is one of the worst i've been to. The place smells bad."
Cleanliness & Ambiance
Pros:
"Very clean and peaceful ambiance, nicely air-conditioned."
"There were plenty of seats, happy staff, clean area and the food was great."
"I like this place, clean and secure."
"This restaurant is very clean and the employees is kind and friendly."
"The bathrooms are clean. The trash is taken out."
"Greeted with professional demeanor.. food was well prepared .. dining room very clean.... This experience is during the early morning shift just as the facility opens for business."
"Great service ...sandwich was very good not sloppy..place very clean nice big open serving area and a 2 floor eating area..glad to see there is still BURGER KING around .."
Cons:
"This store is in the middle of times square. Rough place. Rough staff, not very professional and lots of homeless around."
"The store looked a bit untidy."
"But the place itself was pretty dirty, broken ceiling and overall disgusting and run-down."
"Tables were dirty and bathrooms look like they haven’t been cleaning in weeks."
"Everything in the other reviews is spot on... Slow and apathetic staff, smells bad, and not cleanly."
"Its fast food not hurry up and wait. Been here a couple of times and its the same thing the fries were cold and the burger looked as if it was thrown across the room first."
"Place was kinda off dirty and the lady who was serving at the counter seemed rude."
Service Efficiency
Pros:
"I always go to many burger king, the attention, speed and kindness of this employee is incredible."
"Additionally they honor coupons which can reduce the price of your meal."
"New management has totally turned this place around."
"Went to city with my mom, Brothers, and best friend! We saw machines that can take our order and it was terrific!"
"The kiosk makes ordering here easy as well."
"Line was slow due to one cashier working with 20+ customers on the line. However, service was speedy after ordering."
"This burger king has changed a bit better service quick and for being in manhattan usually not overly busy."
Cons:
"Although this Burger King is supposed to be 24 hrs they closed at 3am."
"I ordered online and my debit was charged but I got no receipt and the location didn't have my order."
"Waited literally over an hour and a half for chicken fries, fries, 2 sodas, a milkshake, and a frozen coke."
"It was the longest wait experience that I have ever had in a fast food establishment."
"rude, incompetent attendants, customers ask for something and employees simply ignore it."
"I just had the worst customer service. The lady was very disrespectful."
"Came in after work. Waited close to 15 min for cold food."
Value & Pricing
Pros:
"Its incredible, everybody must try it at least once, ideally in this Times Square Burger King."
"Definitely recommend to all."
"Ideal place at affordable price."
"This location is so close to the Port Authority Bus terminal me and my mom go here all the time when we just want to travel somewhere great workers and great food."
"Standard Burger King food. Easy access from subway or Port Authority Bus Terminal."
"Great place! We had lunch there today and were really impressed compared to a few other places we'd been recently in Manhattan."
"With its convenient location across the street from the Port Authority Bus Terminal it's easy to get a quick meal if one is going to or from a major transportation hub."
Cons:
"False advertising! I came in here to get 10 chicken nuggets for $1.49 and they tried to charge me $8 even though it’s advertised as $1.49."
"Since it's on Times Square they don't have the deals like for example $3.50 for 2 cheeseburgers fries and soda!"
"Just tried making a purchase with $100 bill and the cashier and the manager said they could not accept it, although there was no sign saying that."
"This place is not 24hours I arrived here @ 530 to wait 30mins for my order."
"Spacious but prices are too high and the value menu is either not available."
"It's good. But it is burger king. The Burger King flag out front says 24 hours, but that definitely isn't true."
"Food terrible, customer service even worse who blame you for everything including the over cooked rubbery chicken."