CJ's Tire & Automotive Reviews Summary

Customer Service

Pros:

• "When it comes to tires, transparency, honesty, price, and customer service are what matters to me. CJs Tire has it all."
• "They took my car in shop on time and very pleased with reasonable wait."
• "Great customer service...right now that’s hard to find anywhere."
• "Their customer service is top notch!"
• "CJ's, as always, has great customer service!! They are friendly and knowledgeable."
• "Customer service is way above and beyond expectations."
• "Staff is always helpful and polite."

Cons:

• "I was very unhappy with the service I got at this establishment."
• "I took time to respond to my review via email in an effort 'help them improve' but regrettably did not receive any response."
• "Not the way CJ's used to be. It's a shame."
• "I guess you gain trust with a business that they’re treating you fair and that keeps you coming back."
• "Communication and compassion would have gone a far way but they dropped the ball on that it numerous areas."
• "Great job CJ tires for hiring nasty people!"
• "The entire experience to me felt like a hustle, something I have never felt in the past there."

Pricing

Pros:

• "The price we got included mounting and balancing. Less expensive than anyone else."
• "Guardian protection plan paid for itself once again."
• "Great Pricing."
• "The price was reasonable and comparable to internet prices."
• "Price was fair - they even rotated my tires and filled to appropriate tire pressure."
• "I did get a nice warranty rebate from CJ’s Tires for the Hankook tires."
• "Friendly fast and priced right."

Cons:

• "They tried to quote me for high performance slotted rotors that were an additional $500 till I questioned it."
• "They are charging you for mounting and balancing in their higher tire prices."
• "The prices are crazy and the problem gets bigger."
• "Will not be doing business with them again, very unprofessional."
• "BEWARE - if you are a female they will try to take advantage."
• "Why do these people always try to bleed more money out of you."
• "They really try to price gouge you here."

Efficiency

Pros:

• "Brought a car in for my pastor who noticed a slow leak. Folks found a nail, fixed the tire and sent me on my way within 30 minutes."
• "Had the tire replaced while I waited in about 20 minutes at most."
• "Only took about 20 to 30 minutes to change all of my tires."
• "I never expected to be in and out in 45 minutes for 4 tires."
• "It only took about 45 minutes to mount the tires."
• "Was in and out in about 45 min w new tires on my truck."
• "cjs worked fast and had us in and out with an oil change and tire rotation."

Cons:

• "Made me wait 45 minutes on a slow day."
• "However, it took 4 hours to complete it."
• "It took over two hours to get 4 tires out on."
• "I dropped off one wheel to get a tire put on an it took 4hours to do 1 tire."
• "Took over 1 1/2 to get 4 tires put on."
• "My explanation for this poor rating is the following....the service is very slow."
• "Kept me waiting hours to put 2 tires on and when they finally did it, they were inside out on the rim contrary to my instructions."