"Customer Service (Titiana) was great. Pleasant and professional."
"It was overall a good experience at this location but Addy (I hope I got it right) made it even better! 👍🏾"
"Her exceptional customer service skills made my experience truly outstanding."
"Asia assisted me with my car evaluation information, every step of the way. She was thorough and knowledgeable and extremely helpful!"
"Arlene, Phil and Dennis are the best employees there! Arlene is bright energetic and personality bring sunshine. She has gone above and beyond expectations."
"Tatyana at the desk made a routine check/service at the same old place feel like a personalized dealership experience."
"The service provided by Aaliyah M was nothing short of outstanding."
Cons:
"Last time you guys get a penny off of me, you guys should be shut down."
"Very terrible customer service today!"
"Terrible management and terrible experience."
"I will never come back here because they rip off customers. Shame on you for taking advantage of people."
"The only reason this review is not one star is because the customer service was not bad; not good, but not terrible."
"Terrible costomer service and very unexperienced mechanics."
"The service at this particular Pep Boys is horrible. I would NOT recommend them to anyone."
Financial Practices
Pros:
"Work was done quickly and I was able to use a coupon, yay me!"
"Prices are competitive, service techs are talented; it's easy to do business with Pep Boys!"
"Also she gave me a good price for one tire that I ask for price match coupon that I showed to her via website."
"And all for a reasonable price."
Cons:
"Financially, very very sketchy. Will try to sneak in another 10% into the agreed price right before you swipe your credit card."
"First off, the price online was lower than what was in their system. Typical Bait and Switch!"
"I was told the price was $98 plus I had a coupon a price of what should’ve been 78 ended up being $102 WITH the coupon."
"First I was quoted 800 and then I was told it was a mistake and said it’s actually 3800."
"They replaced a battery for $300+."
"This is a ridiculously dishonest location. I had a nail in the center of my tire... but counter person said it was in the sidewall and couldn't be repaired."
"Not only did I get charged 3x market price for parts, but my vehicle had more issues after it was serviced."
Wait Times
Pros:
"When you make an appointment online there is minimal waiting, and you can charge your phone while you wait."
"The service is excellent and staff is professional... The tire replacements took about three hours or so, which is the typical wait time for this service."
"They said 1-1/2 hours. It was to the point when they called me and they were done in about 15 minutes."
Cons:
"The issue was the wait time, which was exacerbated by bad time estimates."
"Even though you have an appointment for your car service, these unprofessional will keep you waiting for at least 2-4 hours."
"I waited 2 and a half hours. Staff seemed like they were just hanging out and chatting the whole time."
"Made an appointment for 1, came 20 mins early... At 3:30 they still haven’t even moved the car."
"I made an appointment for an oil change thinking that my wait time would be about an hour, but I waited 4 hours."
"I had an appointment for 5:30pm to get a wheel alignment, I didn’t leave here until after closing time, which was 8:00pm."
"This is terrible service I set a appointment for 11am got here 10 minutes before hand and waited over 2 and a half hours for a oil change which I did not received."
Professionalism
Pros:
"The young woman at the desk had a pleasant demeanor."
"The worker was very professional and helpful."
"I want to thank Robert he was professional and empathetic to my situation...my vehicle was serviced quickly and immediately by him."
Cons:
"STAY AWAY!!"
"Dishonest business practices!!! Take your vehicle elsewhere."
"THEY DONT CARE ABOUT YOU AS A COSTUMER. THEY SHOW NO RESPECT."
"Very poor experience! The manager and assist manager are very rude."
"WORST COSTUMER SERVICE IVE ENCOUNTERED IN MY LIFE."
"The service advisor started being too flirty and very unprofessional because my boyfriend was not around."