Address: 1059 Cedar Bridge Ave, Brick Township, NJ 08723, USA
Phone: +17327469022
Rating: 4.5
based on 118 reviews.
Customer Service
Pros:
"Staff is always very polite and courteous."
"Fantastic service, mechanic Mike was so helpful and fixed my car for me!"
"They were polite, answered questions, and explained the services to be performed with no worries."
"Best Customer Service! Bill at the front desk was so helpful."
"Maggie and her entire staff did an amazing job!"
"Very friendly and inviting atmosphere from team members."
"Always helpful, friendly and honest."
Cons:
"This is bullshyt. I spent a total of 4 hours dealing with this yesterday AT THEIR SHOP and the takeaway is a Sunday morning flat tire."
"Ever since Maggie and Billy left, the place has gone downhill."
"Failed to correctly diagnose my accord the first time which cost me over 225.00."
"You guys really are either doing this intentionally or you are just plain incompetent."
"Not sure what happened to this place or the people who worked here before but the customer service is really poor."
"I will never be back."
"I have never been so insulted in my life. I don't recommend this particular shop; Maggie was very unpleasant and unprofessional to me."
Quality of Work
Pros:
"Maggie is the best... she'll tell you which repairs need to be done first and foremost to provide the best safety of your vehicle."
"They have always been honest with all my cars."
"Extremely caring team that’s unbelievably fair."
"The service is fast and cheap and I always leave confident that my car will stay fixed."
"They provided me with honest information great pricing and went above and beyond my expectations."
"They always do wonderful work."
"They were honest, and definitely won my trust, and future business."
Cons:
"Got a tire changed there, my brake fluid started leaking pretty much immediately."
"Had two tires put on a month later my mechanic with 40 years couldn't get the brake locks off."
"I was told I needed new brake pads last week when I went for an oil change. I declined and had it checked out by another mechanic and was told my brakes were fine."
"They offered $50 for the job. I thought it was a good deal until a Tech mentioned that I needed new tie rods."
"Had a oil changed today cost 79 which is the most I have ever paid my oil was over filled the rest of the fluids in my car were not checked very disappointed."
"Brought it in for an oil change and wipers, Wife drove it 1 mile home and then later went for a ride to the mall. Called home and said she smelled antifreeze but it was not running hot, Checked under hood and found overflow cap missing."
"After my oil change i left the place but 2 miles later on my way home the bottom of my car opened so i had to pull over."
Facility Cleanliness
Pros:
"The staff was very professional and friendly."
Cons:
"Also, looking around the waiting room I was shocked at the dirt/grime all over the overhead fans, the dirt and cigarette ashes all around the floor, the cups/cans left laying around, and the constant swatting away of gnats."
Integrity and Transparency
Pros:
"They didn't shove any additional items to sell but to only give me the option and let me know."
"Easy and same day appointment booking available which is great and was finished within a half hour."
"Joe Margotti, at your Brick store takes care of my cars. He is honest, accommodating and I feel confident with his work."
"Always timely with repairs and honest about what needs to be/ does not need to be done."
"You can really trust this shop."
"They always call to tell me what the issue is before fixing it."
"Everyone is friendly and they are not looking to rip you off."
Cons:
"Thank you Mr Tire for showing your true colors in trying to swindle customers who don’t need any required services."
"I am a little suspicious on the fact that she gave me that excuse so she didn't have to apply the military discount after showing me the bill."
"I will not go there ever again they just lost a customer don't know the elder guy but he has a wasn't quite friendly."
"Went in to get the low beam bulbs changed on my 2012 Honda Civic, I was quoted 200 dollars for the part alone, when labor was added the job was close to 300, ridiculous."
"They will promise you everything, just to get you in the store. But, they will give you all sorts of lame excuses to refuse their discounts promises."
"Walk in time was about hour to fix flat, extra added fees. Not needed. DISPOSAL FEE FOR FIXING A FLAT. DIVISION OF CONSUMER AFFAIRS TO NOTIFIED OF FEES CHARGED, UNNECESSARY."
"They had my truck on the lift took it back down to wait on a woman that came after me and then they tell me I need a new tire and needed to have a plan of some sort cause of the threads they give you a warranty that they would take care of it and then slap you with something else."