Hands-on House, Children's Museum of Lancaster Reviews Summary

Cleanliness

Pros:

• "Once we arrived it was so clean and beautiful."
• "Very clean when we went-including the bathrooms."
• "They are clean and well organized. Bathrooms are clean and well maintained."
• "So much Hands On Fun!! They have made concessions for Covid and everything is clean, and continuously sanitized."

Cons:

• "The entire place was absolutely filthy, and I'm not talking about the kind of filth that comes from a packed out Saturday afternoon while understaffed."
• "The facility is FILTHY, from the restrooms to the play areas."
• "Toys with caked on grime, definitely haven't been cleaned in months."
• "This place is so filthy. There was so much dust and debris on the carpet that I’m sure the place hasn’t been vacuumed for weeks."
• "Not well cleaned. Outside play house was filthy."
• "Everything needs a good cleaning too. Felt dirty."
• "Very dirty, many items broken or missing pieces/parts."

Staff and Service

Pros:

• "Staff was very nice!"
• "All the staffs are very nice, friendly and accommodating."
• "The staff were around, cleaning things and keeping an eye on kids."
• "The 2 girls up front WERE AMAZING AND BEYOND PROFESSIONAL 😍 I’m all about professionalism!"
• "A very nice, clean place with friendly, helpful staff."
• "The staff were very friendly and helpful."
• "The team was so welcoming as soon as we came through the door."

Cons:

• "The staff looked at him like he was talking about something in a completely different museum."
• "There was one staff member to control over 30 children across different ages."
• "The parents and the school both called and their requests were ignored."
• "When I walked by the front desk on the way to the bathroom, the 3 employees that were 'working' at the time were all sitting behind the desk on their phones."
• "The unfriendly creature working behind the front desk yelled at my wife for giving out party favors to the kids at my daughters 4th birthday."
• "Three staff sat at the front desk while we were there."
• "I struggle to understand why there were three staff members all behind the desk when there is a lot of area to monitor and keep clean."

Value for Money

Pros:

• "For him to be free (2 and under) it was worth our first visit."
• "Highly recommend this place it was only $33 for my husband, myself, and the kid."
• "If you get snap/food stamp benefits it only cost $3 per person in the group."
• "A family membership for a year is just $99!"
• "This experience wasn’t expensive and super clean and fun."

Cons:

• "To pay full price when most of everything is broken, functioning poorly, or shut down is a huge bummer."
• "USE EXTREME CAUTION buying from the gift shop. Things were very expensive and poorly made."
• "They do charge each adult that goes here full admission."
• "Not worth the entrance fee for a family of 5. Overpriced for what they offer."
• "I paid 60 dollars for the 2 hours my children played and I think that there should be some effort from staff to make sure areas are clean and the exhibits are set up so that the kids can enjoy them."
• "Way too expensive for a morning with little ones."
• "This place isn’t for adults so you are paying $33 for your child to enjoy it."

Facilities and Attractions

Pros:

• "Great place for kids. We found a coupon on local flavor and spent our Sunday morning there."
• "They've added new structures since the last time we were here (maybe a year and a half ago)."
• "Exhibits focus on exploring and play and both the indoor museum and outdoor play area were a big hit."
• "Great space for kids with so much to do and it’s definitely a place to tire out your kids!"
• "Great for kids aged 2 - 10, they can let their imagination run wild."
• "They have grocery stores, construction zone, arts and crafts, a barn, tractor, all kinds of imaginative play and they rotate the areas every once in a while to keep it fresh."
• "Fantastic hands on museum for kids, there is so much to see and do here."

Cons:

• "The toys are also very worn out."
• "Overcrowded and not enforcing the schedule that they 'require' you to sign up for."
• "It was completely flooded. I’m not sure if the staff have a way to drain this or not, but obviously this section is in need of repairs."
• "There isn't a great flow for traffic so it doesn't take much to feel congested."
• "So much was broken."
• "Many things not working or broken down."
• "The activities outside are broken or overgrown with weeds."