AAMCO Transmissions & Total Car Care Reviews Summary

Customer Service

Pros:

• "Everyone was very communicative and kept me in the loop the whole time."
• "Joe and Marvin were great deal with. Great communication, kept me up to date on the repairs."
• "Staff was very friendly & helpful."
• "I received phenomenal customer service."
• "The staff was cordial and efficient."
• "Joe and his staff provide excellent customer service every time."
• "Their services were amazing, the employees were very polite and informative."

Cons:

• "Then I try to talk to the guy and he is very rude and says we are a transmission shop we know what we are doing and doesn’t listen to anything I have to say."
• "Staff wants to fight with customers after customer informs staff that they need to send paper work back to the companies that ask for paper work."
• "Staff doesn't know how to communicate with customers regarding their vehicles."
• "No one from the dealership has been in touch and no one from Aamco has proactively called us."
• "And after 2 months gave my car back unfixed and of course they say it’s not there issue."

Pricing and Value

Pros:

• "Their price was $185, whereas the Toyota and Honda dealers quoted $300 plus."
• "Awesome experience, quick and timely service, price point was great."
• "Great service, great prices."
• "Great value and excellent customer service!"
• "Very reasonably priced as well."
• "Trustworthy and the price was totally in budget."

Cons:

• "You be the judge. IMO Ripoff. I am headed to court directly after writing this review."
• "Told me Autozone charges $300 for each fan ($600 total). Autozone actually charges $148 for BOTH fans."
• "Was told the total bill would be $250 got there and it was $320."
• "Charged me $200 to tell me I needed new cooling fans."
• "The total cost would’ve been close to $10k."
• "Told me replacement would cost $500 labor. Average labor cost for cooling fan replacement in my area $265-$323"

Quality of Service

Pros:

• "Joe and Paul did an excellent job of listening to me and taking the time to inspect, clean and reseal the gearbox ensuring no leaks when installed."
• "Great service! Didn’t try to make me get anything fixed I didn’t need fixed like some places I have been."
• "They kept me up to date with the whole repair and how much. This is the best place to go if u have transmission issues."
• "The correct parts were ordered. All parts were properly installed."
• "These guys were patient, HONEST and super professional."
• "They also stand behind their work."
• "Joe and his team provided clean, efficient, professional service that you can trust to be done right."

Cons:

• "I am sure that they did not change the oil in my car."
• "Manager may not have good knowledge of repairs and unnecessary fees..."
• "Absolute liars. Lied to me and another mechanic about worked needed and they work they did."
• "This place had my vehicle for 2 whole months with little to no communication as to what the problem with my car was."
• "I sent my car in for a transmission problems. I paid several thousand dollars for the repair. Since the repair I had the car back 6 or 7 times because the car would not go into reverse."
• "Owner Steals from Customers vehicles And gives false diagnostic reports to force you to buy a transmission at his shop."
• "This location is beyond dishonest and they put my life at risk due to negligence."

Efficiency and Timeliness

Pros:

• "I had an 8am appt for an oil change on my Alpha Romeo Stelvio. Joe got me right in. In and Out in a half an hour."
• "Had my car back within a couple hours."
• "They get you in and out in a timely manner and actually go by their schedule."
• "The service was fast and I was back on the road in 2 days, everyone was extremely personable and professional."
• "Booked an annual inspection appointment at Aamco in Pottstown recently. The appointment began right on time."