AAMCO Transmissions & Total Car Care Reviews Summary

Customer Service

Pros:

• "Melissa ensured that my boyfriend, Howard's concerns were heard and addressed."
• "Melissa was absolutely WONDERFUL. I was terrified and had so many questions. She helped me understand the process and calmed my nerves."
• "Called this business for a new transmission. Talked with Melissa who was very cordial and knowledgeable about the service to be done."
• "When I say Melissa is A1, The bomb. She was definitely a big help and met my every need."
• "Everyone is very nice and understanding especially the receptionist Melissa."
• "Melissa the Mgr greeted me as soon as I walked in, we discussed the problem and she made me an appointment for the very next day!"
• "Good Afternoon, I just wanted to say how caring, knowledgeable, and respectful your client Melissa was yesterday when I came into inquire about some possible work."

Cons:

• "They Really bad people aamco has my car hitting and don't know where they put it at."
• "This was the worse experience ever at business the new owner who seems to be a woman has poor communication."
• "Whatever you do, DO NOT give this place your business."
• "Do not go here. I took my '05 Altima because the engine would die and it would be stuck in 4th or 5th gear when I turned it back on... when I got my car back it was not fixed, it had the exact same problem."
• "It is my belief as a criminal investigator for a major bank that specialized in shady businesses, this location is purposely overcharging unknowing customers."
• "The service there was terrible and they never explained to me exactly what they did."
• "They denied all knowledge of the dents and scratches and wanted more money to diagnose the 'new' problem."

Quality of Service

Pros:

• "Had a great experience at the shop today."
• "Wonderful service experience! I thought I only needed spark plugs replaced, but need coils too."
• "The transmission on my minivan works like new. Nice and smooth."
• "They gave me a huge discount for my transmission."
• "I can truly say this place is what they say they are, they are wonderful people especially Melissa she was very polite and she helped me understand the things that I did not know and I was able to retrieve my car."
• "I’m fully satisfied with my visit today at AAMCO!"
• "The service was phenomenal and fast."

Cons:

• "Not happy with the service at all. I REGRET bringing it here."
• "I had my vehicle repaired and while it was being worked on they damaged the rear of my vehicle."
• "These reviews are mainly fake."
• "This place is super shady and dishonest."
• "They’re not doing anything since 3 months I have been waiting and called them every time they always say next week should be finished but still not finished for three month."
• "This place is absolutely a waste of time."
• "I would NOT recommend this mechanic to my worst enemy. Very unprofessional and rude."

Communication

Pros:

• "She kept me informed and always tried to accommodate me."
• "Melissa is truly the BEST EVER!! She is such a beautiful soul. Very knowledgeable, polite, helpful, friendly, understanding."
• "I am truly grateful for the service here 😊, but mainly the care and service Ms Melissa had provided me and my family."
• "Melissa Peters was wonderful treatment to me & the care of my 2005 Ford Taurus SE."
• "Staff was helpful and answered all my questions."
• "Great job Pennsauken AAMCO!!!"
• "Melissa directed me on every step and explained everything to me."

Cons:

• "I drop my van off on Friday and I continued to call to get an answer on the status of my van and every time they would we will call you in a few minutes."
• "They have had my car for the 2nd time since November 20th... Horrible communication between Mechanics and front desk."
• "I had a very long talk with one of the techs regarding the strange weird problem that I was having with my car he told me that for a cost of $130 diagnostic fee they would get to the bottom of it... Not very good troubleshooting."
• "They’re not doing anything since 3 months I have been waiting."
• "Horrible!! Don’t go here!! This place has poor management constantly gives the run around!"
• "Excuses after excuses! 3 weeks AAMCO had this car! For a transmission fix! Every time you call Oh it’s not here yet..it got delayed.. the mechanic is busy, sick, off today, went on vacation, there’s a few cars ahead of yours."
• "It's been 3 months and although I keep making numerous calls to them, no one will get back with me nor answer my emails."