"Thank you to all the staff who are always so helpful and kind. You are appreciated!"
"The staff was so helpful and courteous from my initial distressed phone call to the moment we walked out the door!"
"NorthStar Vets is a fantastic entity with exceptional board certified specialists and unparalleled emergency services."
"The follow up call giving me status for the emergency care was helpful."
"Everyone was SO great even though they were very busy around the clock, they still took time for us and didn't make us feel rushed."
"The staff and doctor who took care of my sick puppy were very friendly, kind, and helpful."
"The staff at NorthStar Vets were very helpful and courteous, and they showed great care and concern for my cat during our visit."
Cons:
"And to be clear I don't need a response with more lies, respond by giving her money back!!!!!"
"I Called them because my dog swallowed a carpet string and I couldn't pull it out. The lady told me they have 1 doctor on duty and my dog won't be seen immediately."
"I will never take my dog here again -complete money grab."
"The communication was non existent and there was no real action plan for any relevant treatment."
"Grace at the front desk, proceeded to talk about me to my sister in a very disrespectful manner."
"The receptionist was rude and made me feel unwelcome."
"When we approached the front desk addressing our concerns, we were greeted with a very smug and inconsiderate attitude by the employee."
Cost and Billing
Pros:
"I thought the price was reasonable for an emergency vet visit."
"They also did complete blood work up and the price was a third the amount I had been charged at a competing emergency vet over five years ago."
"The pricing was extremely fair and service and level of care was incredible."
"Quick, friendly and not as expensive as you would think for an emergency hospital!"
"They are also less expensive than the other cardiologists in the area."
"A bit expensive, but to be expected for emergency hospital services."
"I did not get charged which I appreciate but at the same time, no services had been rendered."
Cons:
"$25,000 and my dog passed 3 days later."
"I shouldn't have to pay $100+ dollars in fees just to swipe a card on top of the thousands I spent."
"I suddenly received a bill in April for an additional amount for a service they neglected to put on my bill due to a 'computer error.'"
"It is disheartening to then pay a $1,000 dollar bill and be treated how we were."
"Everything is extremely overpriced."
"But the pricing blew me away, SO expensive."
"I later realized I had been grossly overcharged."
Facility and Comfort
Pros:
"The facility was very clean, and I appreciated the separate waiting areas."
"The facility was clean and comfortable."
"The facility is clean and comfortable."
"From walking in the door, everyone could not have done enough to make us calm & be in capable hands."
"I also loved that this place is a fear free vet!"
"The staff was so incredibly compassionate and thoughtful in my family’s time of grief."
"I was super happy to receive check in calls every 12 hours or so to let me know she was doing so well."