"Vanessa is amazing. She thoroughly explained everything to me and made me feel comfortable with the service needed."
"Omar went above and beyond to make sure I was comfortable and helped me with anything I needed."
"Vanessa at the service desk was absolutely fantastic! Her exceptional service made my day, and her warm demeanor was truly delightful."
"Me and my father went in to service his vehicle and it was privilege having Vanessa as our service advisor she went above and beyond and provided us with great service."
"Everyone upon arriving is so attentive and accommodating, Vanessa is so patient and thorough which is always a delight especially in car maintenance."
"Vanessa has been the nicest person I have dealt with from any car dealership or mechanic I have ever been to."
Cons:
"And below reply asking to contact general manager is a waste of time. I called numerous times and left a message to Travis to call me back, he completely ignored my request."
"I would've went to my own mechanic had I know the experience would be so poor."
"Manager is very pushy and pressuring you to buy a car right now."
"It started with an unacceptable attitude from the receptionist, someone who's job is specifically to help clients."
"Service guy RYAN was super ill prepared to service me."
"This dealership is awful, lack of communication, a lot of misleading and undisclosed information features of a new car."
"Customer service was poor."
Sales Experience
Pros:
"I’ve leased a lot of cars over the years and working with Manuel from Riverside Nissan has honestly been the smoothest lease transaction I’ve ever had."
"First time leasing a car from Nissan and I can genuinely say I’ve been excellently serviced by Julian."
"Couldn't be happier with the car buying experience I had at Riverside Nissan."
"The General Sales Manager - Travis Roberson personally thanked me for my business and both He and Tony extended there hand with the offer to contact them if I have any issues or there is anything I need."
"We had a fantastic experience with Steve who helped us purchase our Nissan Rogue."
"I had such an amazing experience working with David, Tony and Ross."
"Total awesome experience from the minute I walked in to the minute I left."
Cons:
"First went to Rockland Nissan. Bad deal. Way overpriced."
"Prices online differ from prices they give you by THOUSANDS after they add all their hidden fees."
"In the end, I got dirty mats that were covered with a white liner, half desirable job done on leather seat, no scratches or dings taken care of."
"However when we arrived there the salesperson didn't comprehend the fact that we had a credit line with Chase to buy the car."
"All they care about is to sell, not to make their customers satisfied."
"Making the deal, they charged me in state taxes when Im from out of state."
"The dishonesty in this place was unbearable."
Staff and Management
Pros:
"Steve has GREAT CUSTOMER SERVICE SKILLS!"
"Manny was extremely patient with my 86 year old Mom who currently has ovarian cancer."
"Vanessa R. is truly a gem."
"Mike Francisco was the BEST salesperson I’ve ever dealt with."
"Vanessa was friendly and kept me updated while Roy Ching figured out why I was getting a vibration from my steering wheel and gas pedal."
"Thank you Jose Morel and Vanessa Robinson for a great greeting and great service."
"The salesman WILL and The manager Miguel were amazing."
Cons:
"I asked if the car keys are in the car. The Nissan representative reply in very bad manner “supposedly”."
"Vehicle was fine. Sales department is horrible."
"Not only they reduced the advertised price they also gave us an interest rate of 5.5% (chase was 6.5%) so of course we decided to go with Lexus Financing."
"Every time I asked a question, he had to go 'ask his manager' and disappeared for 10-15 minutes."
"Initially I asked for the sales managers email and they would not give it to me saying that the sales managers don't have time to go back and forth emailing."
"Not to mention the 1 woman rep in there that was yelling (AND I MEAN YELLING) at her customer saying 'Im not making any money off of you- your wasting my time!!!'"
"They charged a $785.00 documents fee but now I am left to go to DMV to fix everything."