Riverside Nissan Reviews Summary

Category: Nissan dealer

Address: 400 River St, Hackensack, NJ 07601, USA

Phone: +12014896330

Rating: 4.7
based on 514 reviews.

Customer Service

Pros:

  • "Steve was amazing, great customer services!!!"
  • "Vanessa is amazing. She thoroughly explained everything to me and made me feel comfortable with the service needed."
  • "Omar went above and beyond to make sure I was comfortable and helped me with anything I needed."
  • "Vanessa at the service desk was absolutely fantastic! Her exceptional service made my day, and her warm demeanor was truly delightful."
  • "Me and my father went in to service his vehicle and it was privilege having Vanessa as our service advisor she went above and beyond and provided us with great service."
  • "Everyone upon arriving is so attentive and accommodating, Vanessa is so patient and thorough which is always a delight especially in car maintenance."
  • "Vanessa has been the nicest person I have dealt with from any car dealership or mechanic I have ever been to."

Cons:

  • "And below reply asking to contact general manager is a waste of time. I called numerous times and left a message to Travis to call me back, he completely ignored my request."
  • "I would've went to my own mechanic had I know the experience would be so poor."
  • "Manager is very pushy and pressuring you to buy a car right now."
  • "It started with an unacceptable attitude from the receptionist, someone who's job is specifically to help clients."
  • "Service guy RYAN was super ill prepared to service me."
  • "This dealership is awful, lack of communication, a lot of misleading and undisclosed information features of a new car."
  • "Customer service was poor."

Sales Experience

Pros:

  • "I’ve leased a lot of cars over the years and working with Manuel from Riverside Nissan has honestly been the smoothest lease transaction I’ve ever had."
  • "First time leasing a car from Nissan and I can genuinely say I’ve been excellently serviced by Julian."
  • "Couldn't be happier with the car buying experience I had at Riverside Nissan."
  • "The General Sales Manager - Travis Roberson personally thanked me for my business and both He and Tony extended there hand with the offer to contact them if I have any issues or there is anything I need."
  • "We had a fantastic experience with Steve who helped us purchase our Nissan Rogue."
  • "I had such an amazing experience working with David, Tony and Ross."
  • "Total awesome experience from the minute I walked in to the minute I left."

Cons:

  • "First went to Rockland Nissan. Bad deal. Way overpriced."
  • "Prices online differ from prices they give you by THOUSANDS after they add all their hidden fees."
  • "In the end, I got dirty mats that were covered with a white liner, half desirable job done on leather seat, no scratches or dings taken care of."
  • "However when we arrived there the salesperson didn't comprehend the fact that we had a credit line with Chase to buy the car."
  • "All they care about is to sell, not to make their customers satisfied."
  • "Making the deal, they charged me in state taxes when Im from out of state."
  • "The dishonesty in this place was unbearable."

Staff and Management

Pros:

  • "Steve has GREAT CUSTOMER SERVICE SKILLS!"
  • "Manny was extremely patient with my 86 year old Mom who currently has ovarian cancer."
  • "Vanessa R. is truly a gem."
  • "Mike Francisco was the BEST salesperson I’ve ever dealt with."
  • "Vanessa was friendly and kept me updated while Roy Ching figured out why I was getting a vibration from my steering wheel and gas pedal."
  • "Thank you Jose Morel and Vanessa Robinson for a great greeting and great service."
  • "The salesman WILL and The manager Miguel were amazing."

Cons:

  • "I asked if the car keys are in the car. The Nissan representative reply in very bad manner “supposedly”."
  • "Vehicle was fine. Sales department is horrible."
  • "Not only they reduced the advertised price they also gave us an interest rate of 5.5% (chase was 6.5%) so of course we decided to go with Lexus Financing."
  • "Every time I asked a question, he had to go 'ask his manager' and disappeared for 10-15 minutes."
  • "Initially I asked for the sales managers email and they would not give it to me saying that the sales managers don't have time to go back and forth emailing."
  • "Not to mention the 1 woman rep in there that was yelling (AND I MEAN YELLING) at her customer saying 'Im not making any money off of you- your wasting my time!!!'"
  • "They charged a $785.00 documents fee but now I am left to go to DMV to fix everything."

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