Montgomeryville Nissan Reviews Summary

Customer Service

Pros:

• "I had great customer service working with Spencer & Manager Pete!"
• "Everyone was very professional, letting us know the issues were covered under warranty."
• "Christopher Costa was very accommodating, taking the time to explain the work that needed to be done."
• "Massive thank you to Tracy and the whole team at Montgomeryville Nissan!"
• "Robert D. was very caring and helpful."
• "He was so helpful, knowledgeable and accessible."
• "Sydney went above and beyond to make sure I was comfortable the whole time."

Cons:

• "I think this place has the worst customer service ever."
• "Frankly, my service experience was terrible and frustrating."
• "Sales staff assumed they just had the sale and did very little to earn the business."
• "The service attendant was of no help, said it was the policy and would not do anything about it."
• "Terrible customer service, in sales and service."
• "It is impossible to get ahold of anyone, and no one returns my calls."
• "The service is horrible!!! Both Christopher Costa and Cameron Plenty are the advisor but they're not advising anything."

Car Buying Experience

Pros:

• "Montgomeryville Nissan was willing to talk over the phone, text, and email to come to the right deal for me and my family."
• "Financing was pre arranged so after testing negative for COVID I drove down, picked up the truck and was back out on the road in 30 minutes!"
• "I am very pleased with my entire car buying experience."
• "Our salesperson, Marin, was awesome!"
• "She was knowledgeable on both the cars I was interested in and was quick to answer all my questions."
• "After a horrific experience at another dealer, Montgomeryville Nissan made our week."
• "I got the car at the promised price."

Cons:

• "I should have walked away when I learned it had a price tag without even getting checked."
• "I recently had the unfortunate experience of purchasing my first car at Montgomeryville Nissan, and it was nothing short of a nightmare."
• "Sales staff assumed they just had the sale and did very little to earn the business."
• "The sales manager Jeff Haze was rude and unprofessional."
• "Drove 4 hours with a check in hand, arrived right on time to a dirty car with barely enough gas for the test drive."
• "But my disappoimtment was being charged $65 dollars for the wiper blades."
• "Be aware that the price you are quoted does not include tax."

Vehicle Service and Maintenance

Pros:

• "I go to Montgomeryville Nissan because I trust that the factory trained technicians will have the best knowledge about what does and does not get done for my car."
• "My car is returned to me feeling brand new, and I never have a worry driving off the lot."
• "Everyone was very professional, letting us know the issues were covered under warranty."
• "They showed me the problem even gave options."
• "I was able to get one of the tires taken care of for free."
• "I've never had a bad experience at Montgomeryville Nissan."
• "Great service. If you own a Nissan bring it here."