Cherry Hill Nissan Reviews Summary

Category: Nissan dealer

Address: 2325 NJ-38, Cherry Hill, NJ 08002, USA

Phone: +18566562515

Rating: 4.6
based on 352 reviews.

Customer Service

Pros:

  • "The Cherry Hill Nissan location was great! They were beyond helpful in having my car picked up, serviced, and ready in the same day!"
  • "Sandra went above and beyond. She answered all 947 of my questions via text, email and over the phone."
  • "Everyone greets you with a hello and a smile and are very willing to accommodate you in any way."
  • "Everyone was extremely polite and respectful and I will definitely return when my car needs to be serviced again."
  • "The staff was very friendly and very helpful."
  • "Customer Service is great. The team are kind and professional."
  • "I had a great experience Jim Cook. He was very friendly and knowledgeable with the car I purchased."

Cons:

  • "Once the salesman heard that it was not his sale, he refused to assist at all."
  • "I’m writing this review to alert the consumer about the horrible service I experienced with Cherry Hill Nissan’s service dept."
  • "Will not work with me in resolving this issue and avoided my calls and pleas for answers in the weeks prior."
  • "I think every time the salespeople get bored they call and interrupt their former customers life."
  • "Had my car over twice Nate would never call back still having issues and getting the run around."
  • "Service sucks. I have been waiting for almost three(3) months for a part for my vehicle."
  • "I am not happy with the service I received at Cherry Hill Nissan!!!"

Sales Experience

Pros:

  • "Eddy came out to meet me and worked with me and my budget and again treated me as a person instead of a sale."
  • "Ron was a fantastic salesman and was not overly pushy."
  • "Mike Atoori was the salesman who finalized everything for me and was equally as easy and efficient."
  • "Just had the most positive car buying experience from start to finish with the very helpful staff at Cherry Hill Nissan."
  • "Our salesman-Mark Waters-went above and beyond to help us get into the vehicle we wanted."
  • "Our most recent experience at Cherry Hill Nissan was the BEST, easiest and most convenient car buying/leasing experience we have ever had."
  • "I had a awesome experience. My salesman was top notch and very experienced and very knowledgeable about my newly purchased vehicle."

Cons:

  • "We turned in a 3 year Nissan rouge lease and decided to buy a pre-owned. Bad decision."
  • "Salesman Mike D and his sales manager Umberto are looking to inflate the costs of your vehicle."
  • "The salesman was quick to assist, but through the process he was ingenuine, manipulative and acted like every thing he did was a favor for me."
  • "Don’t ever buy an extended warranty from cherry hill because they won’t honor it."
  • "Stay away!"
  • "everyone was right when they told me to stay away from this place."
  • "Bought a car in November. Still don’t have my tags."

Service Efficiency

Pros:

  • "Top notch experience. Jeff and Mike were professional, courteous and helpful in setting up my service appointment."
  • "Always a pleasure to visit and have my vehicle serviced."
  • "First time using service department, in and out in less than an hour as promised."
  • "I was in and out within the hour."
  • "I love the service and the shuttle service is very nice as well don’t feel stuck at the dealership all day even tho the wait area is nice and comfortable."
  • "I was only bringing my car in for an oil change and tire rotation so it seems like everything went well with my car."
  • "They made sure we left happy, satisfied and confident with our choice."

Cons:

  • "I took my car for oil change and noticed that multi-point inspection sheet was blank."
  • "After numerous attempts, it took over a year (two winters) before the problem was finally resolved."
  • "Cherry Hill Nissan employees very nice and courteous one problem they take too long with services."
  • "It took over 2 hours to change the oil."
  • "The service department is laughable."
  • "Had a flat tire. Made an appointment at 11:30. Didn't get a call saying the tire was changed at 4:30."
  • "I’m very upset with the communication at the Nissan Cherry hill Dealership."

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