The Big Event Reviews Summary

Atmosphere & Cleanliness

Pros:

• "We love coming here! Great atmosphere, friendly staff & very clean!"
• "Great place for kids and adults. Very clean and fun."
• "Love this place very well organized very colorful interior beautiful lighting everywhere."
• "The space was clean, comfy, spacious and easy to hang out and have fun in."
• "Very clean place and respectful staff."
• "They have sanitizing stations with wipes and sanitizer all over the building."
• "Staff was friendly and place appeared clean."

Cons:

• "Nowhere near as clean. Pool tables are very unkempt."
• "Wish I can give it -1 stars to this trashy place."
• "Bathrooms were filthy, toilet paper and soap everywhere."
• "The place does look a little dated, especially from the outside."

Staff & Service

Pros:

• "The entire staff bent over backwards to make everything perfect."
• "The Manager Maggie is the greatest. Always gets back to me quickly and gives me what I need for a successful meeting!"
• "Trina and Mary are great when it comes to service."
• "The customer service in this place is phenomenal!"
• "Customer service is always top notch."
• "All of the staff were extremely helpful and the atmosphere was lively with a great music and food selection as well!"
• "The staff was amazing and made sure everything went smoothly."

Cons:

• "Even during the cake cutting, there was no one available to assist us."
• "Our host was rude, uninterested and inattentive the entire time."
• "The general manager is extremely rude and vulgar."
• "Thoroughly disappointed that they have far fewer big prizes to work towards."
• "The woman behind the counter was very rude when we asked if we could each have our own lanes."
• "The manager obviously had her employees back and was just as rude as her staff member behind the register."
• "Staff at the bowling desk is rude and unsympathetic."

Food & Drinks

Pros:

• "Food was a very delicious but a bit of a long waiting time."
• "The wings we got were excellent, and not even all that expensive."
• "Food options were awesome with bacon wrapped scallops and cheesesteak eggrolls to chickfingers and fries."
• "The Buffalo Wings were very tasty with the Hot & Honey sauce."
• "Good food and drinks."
• "The food was very good!!! We ordered pizza, pitchers of soda and water, chicken fingers, mozzarella sticks and fries."
• "The food is amazing also, with a wide selection of options to choose from!"

Cons:

• "The pizza tasted horrible and the lanes seemed off."
• "I ordered my food at 8:17 and still haven't received it and it's 8:45."
• "What I got was an overpriced piece of chicken, that was fried too hard; and soggy fries!"
• "The wings were extremely overdone, and the fries came limp and cold, with barely any garlic or parmesan."
• "The games are limited, they are expensive, and what kind of an arcade doesn't have skee ball."

Pricing & Value

Pros:

• "So much included in the 'It’s My Party' package for the price."
• "The prices are awesome."
• "Great value. Always a deal for bowling."
• "Their prices are great too! Makes it very affordable to take my 5 grand kids there and NOT having to worry about spending a fortune!"
• "The prices are very reasonable and even if you dont play the adult games for an hour they will even prorate your cost."

Cons:

• "I spent $83 to bowl and couldn't even finish the game."
• "Very disappointing and way overpriced."
• "The arcade was too expensive."
• "It's SO expensive. Way more expensive than Dave and Buster's."
• "Cost $52 for just over an hours worth of pool, 1 beer, 1 soda and an order of fries! Pretty ridiculous to be honest."
• "Too expensive won’t go back. Full price for my 2 year old to bowl…. That’s the most ridiculous thing I ever heard of."
• "Ownership changed to bowlero and the prices have sky rocketed."

Facilities & Entertainment

Pros:

• "A big arcade area with a party room."
• "The bowling lanes have fancy scoring computers that use your picture for the game stats."
• "They have Arcade games for kids in a separate area and they do offer birthday parties packages."
• "The new arcade gives free play coupons for birthday celebrant."
• "The arcade is fun for all ages."
• "Whether we are bowling or in the arcade, we have an amazing time."
• "Nice sized video arcade with a good assortment of games including classics such as Skee Ball and Basketball."

Cons:

• "Was disappointed there were no more late leagues."
• "Even during the cake cutting, there was no one available to assist us."
• "Arcade was a big disappointment be aware that they charge $2.00 for a card before you even start."
• "Most of the games in the arcade are not included in the free play, and instead are covered under the $15 game play part of the package deal."
• "The arcade had a decent amount of games but they were all pretty expensive."
• "There was a TOW DOLLAR FEE to buy a card AND ALL of machines were broken."
• "I was a bit disappointed that the arcade no longer has my favorite game Stacker."