Bowlerland Reviews Summary

Category: Bowling alley

Address: 2417 Hollers Ave, Bronx, NY 10475, USA

Phone: +17189948700

Rating: 3.8
based on 194 reviews.

Customer Service

Pros:

  • "The young lady there was trying to help everyone and myself."
  • "Older gentleman who set us up was very familial and I would definitely come again and bring more people."
  • "The staff was nice."
  • "The customer service was good but them answering the telephone was not it but overall me and my family had fun."
  • "Staff helpful and friendly."
  • "The manager was extremely nice to us and always made sure we were satisfied."
  • "The young lady working there (Charlene I believe..) was fantasticlly handling every post."

Cons:

  • "The girl at the counter ignored us for the first 5 minutes until we knocked on the glass."
  • "Definitely needs some updating and staff can be very short with their guests."
  • "They dont greet you. Just give you a blank stare and wait for you to talk."
  • "The owner needs to talk to them to be polite."
  • "The customer service was terrible. The guy that runs the desk(not the owner) had the worst attitude."
  • "The big guy behind the counter was so weird and unfriendly."
  • "The young guy taking the money at the front is so rude."

Accessibility and Facilities

Pros:

  • "This is a great local bowling alley in the Bronx. The owner makes you feel very welcomed."
  • "Great for families, with dino bowling (little ramps for kids) and lane bumpers."
  • "Bathrooms are clean. the overall layout and the set up is nice; it’s a modern bowling alley."
  • "The lanes were clean and it's large so easy to social distance while playing."
  • "It's like walking into a time capsule."
  • "The bowling facilities themselves are modern, which is great."
  • "Cozy and clean place with a family friendly atmosphere​. My friends and I had lot of fun there."

Cons:

  • "I called this three times to ask them if there bowling lanes were accessible and there bathroom were accessible. I was told every time I call they were totally accessible. I got there there lanes and bathroom wasn't accessible."
  • "Inside the building, it has a mildew odor similar to that of an old cellar or basement."
  • "The odor of the strong urine stench was overwhelming to say the least, the floor were sticky."
  • "The place was empty just for my small group the bathroom condition were horrendous both men and women bathrooms."
  • "This place DOES NOT accommodate SPECIAL NEEDS population at all!!!"
  • "The service is absolutely horrendous."
  • "The snack bar was closed though :(("

Pricing and Payment Options

Pros:

  • "Bowling prices are good."
  • "The bowling games as well as rental shoes are SUPER affordable."
  • "Good place to go to if you want to have a fun bowling night."
  • "Fixed up pretty good. Has free parking available in the attached lot in the back."
  • "If you get a groupon for yourself and friends it's an excellent overall deal."
  • "Beer prices are good."
  • "Great music, classic bowling alley and unlimited bowling for ONLY $18 from 9am-1pm is a great deal if you ask me."

Cons:

  • "Food is so pricey here."
  • "14 dollars for a cheese burger? 8.50 for french fries? Really?"
  • "The drinks are excessively OVERPRICED! 2 DRINKS FOR $35 and they were barley a drink!"
  • "Food was overpriced and not all that great. Nachos were stale."
  • "The food is way over priced and under the bar. 9.00 for French fries that are clearly frozen bag or box fries."
  • "They charge $25 for a 8 slice pizza and have no other food options."
  • "The prices are atrociously high, it was 112 dollars for 2 games with 4 people."

Management and Staff Attitude

Pros:

  • "The owner makes you feel very welcomed."
  • "The workers I complained to said yeah we know everyone complains but Ownership lets him stay."
  • "Owner and workers always greet me like its my first time there."
  • "Everyone was checked for vaccination status."
  • "The owner I believe is Billy is a really nice person and the girl that was in charge of helping me out is really nice."
  • "Had lots of fun the staff was super friendly."
  • "Always fun going against your friends in a game while there is a bar."

Cons:

  • "The real manager is Ego. Ego is the type of manager that makes a place look bad and get bad reviews."
  • "I've come to the conclusion that the Management of this place seems to think that he/she is right and all the customers who are inputting their reviews are wrong."
  • "The owner at Gunhill's location is miserable and rude."
  • "Worst manager in the game Billy. Is not about the customer service for him."
  • "This owner seems combative even putting people down in responses."
  • "Billy you should not be a manager as you do not have any customer service."
  • "The man in there discriminated against me and my disability."

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