"The young lady there was trying to help everyone and myself."
"Older gentleman who set us up was very familial and I would definitely come again and bring more people."
"The staff was nice."
"The customer service was good but them answering the telephone was not it but overall me and my family had fun."
"Staff helpful and friendly."
"The manager was extremely nice to us and always made sure we were satisfied."
"The young lady working there (Charlene I believe..) was fantasticlly handling every post."
Cons:
"The girl at the counter ignored us for the first 5 minutes until we knocked on the glass."
"Definitely needs some updating and staff can be very short with their guests."
"They dont greet you. Just give you a blank stare and wait for you to talk."
"The owner needs to talk to them to be polite."
"The customer service was terrible. The guy that runs the desk(not the owner) had the worst attitude."
"The big guy behind the counter was so weird and unfriendly."
"The young guy taking the money at the front is so rude."
Accessibility and Facilities
Pros:
"This is a great local bowling alley in the Bronx. The owner makes you feel very welcomed."
"Great for families, with dino bowling (little ramps for kids) and lane bumpers."
"Bathrooms are clean. the overall layout and the set up is nice; it’s a modern bowling alley."
"The lanes were clean and it's large so easy to social distance while playing."
"It's like walking into a time capsule."
"The bowling facilities themselves are modern, which is great."
"Cozy and clean place with a family friendly atmosphere. My friends and I had lot of fun there."
Cons:
"I called this three times to ask them if there bowling lanes were accessible and there bathroom were accessible. I was told every time I call they were totally accessible. I got there there lanes and bathroom wasn't accessible."
"Inside the building, it has a mildew odor similar to that of an old cellar or basement."
"The odor of the strong urine stench was overwhelming to say the least, the floor were sticky."
"The place was empty just for my small group the bathroom condition were horrendous both men and women bathrooms."
"This place DOES NOT accommodate SPECIAL NEEDS population at all!!!"
"The service is absolutely horrendous."
"The snack bar was closed though :(("
Pricing and Payment Options
Pros:
"Bowling prices are good."
"The bowling games as well as rental shoes are SUPER affordable."
"Good place to go to if you want to have a fun bowling night."
"Fixed up pretty good. Has free parking available in the attached lot in the back."
"If you get a groupon for yourself and friends it's an excellent overall deal."
"Beer prices are good."
"Great music, classic bowling alley and unlimited bowling for ONLY $18 from 9am-1pm is a great deal if you ask me."
Cons:
"Food is so pricey here."
"14 dollars for a cheese burger? 8.50 for french fries? Really?"
"The drinks are excessively OVERPRICED! 2 DRINKS FOR $35 and they were barley a drink!"
"Food was overpriced and not all that great. Nachos were stale."
"The food is way over priced and under the bar. 9.00 for French fries that are clearly frozen bag or box fries."
"They charge $25 for a 8 slice pizza and have no other food options."
"The prices are atrociously high, it was 112 dollars for 2 games with 4 people."
Management and Staff Attitude
Pros:
"The owner makes you feel very welcomed."
"The workers I complained to said yeah we know everyone complains but Ownership lets him stay."
"Owner and workers always greet me like its my first time there."
"Everyone was checked for vaccination status."
"The owner I believe is Billy is a really nice person and the girl that was in charge of helping me out is really nice."
"Had lots of fun the staff was super friendly."
"Always fun going against your friends in a game while there is a bar."
Cons:
"The real manager is Ego. Ego is the type of manager that makes a place look bad and get bad reviews."
"I've come to the conclusion that the Management of this place seems to think that he/she is right and all the customers who are inputting their reviews are wrong."
"The owner at Gunhill's location is miserable and rude."
"Worst manager in the game Billy. Is not about the customer service for him."
"This owner seems combative even putting people down in responses."
"Billy you should not be a manager as you do not have any customer service."
"The man in there discriminated against me and my disability."