Bowlero Chelsea Piers Reviews Summary

Entertainment Options

Pros:

• "Arcades galore, pool tables, even Lazer tag! And of course bowling."
• "They also had a small arcade, a great laser tag setup, and an adventure course that climbs around the entrance of the alley."
• "They have a nice variety of stuff to keep your adhd kids occupied!! Bowling, arcade, laser tag."
• "Their laser tag experience is also lots of fun with large party sizes."
• "This place is built for fun. Besides bowling, it has a pretty cool arcade, laser tag, and bar."
• "There is also a laser tag section and an arcade section."
• "The space was large and students enjoyed the bowling, arcade, and laser tag."

Cons:

• "The arcade games despite being half price were extortionate, pretty much $3 for one game of air hockey, and that was Half Price!"
• "2 attempts at Lazer tag and the equipment never worked."
• "There’s hardly no fun arcade just some good ones like air hockey, laser tag and bowling."
• "Some of the arcade games were not working and I had to keep asking then to refund me credits."
• "Half the arcades are broken but there are no signs telling you."
• "The arcade is quite small and very pricey."
• "All of the arcade games closed and we didn't get to enjoy it."

Food and Drinks

Pros:

• "The bar staff are really nice and make good drinks."
• "They had decent bar food, good drinks."
• "All the food our group had was great (spinach & artichoke dip, boneless buffalo wings and the sliders)."
• "The food and drinks tasted amazing! I personally recommend the 'Boarding Pass' drink if you want something fruity."
• "The food was delicious!"
• "Amazing pizza and spring rolls and wings."
• "The pretzels, fries, and pizza was good."

Cons:

• "Absurdly high drink prices ($18 for a standard well drink)."
• "I would not recommend the lemon pepper boneslesss chicken it was overcooked and too much lemon pepper seasoning."
• "The bar was out of 80% of the draft beers."
• "Drinks came in small glasses, and when ordered for another round, it took 30 minutes to receive our next drinks."
• "The Oreo shake tasted strange, and they gave us the wrong pizza."
• "Our food and drinks came out to $140 but we barely ate any of the food. It was just too salty."
• "The drink were horrible, they were very watered down."

Customer Service

Pros:

• "Staff was fantastic. They were polite, attentive. Great customer service from setting up, checking in and checking out."
• "The host Elaine and the waitier Tash and Jetli was so nice and friendly and helpful."
• "Our servers were so polite and made sure the food was replenished in a timely manner!"
• "The server was very nice and pretty attentive."
• "The staff was great. They went above and beyond to make sure that I had a great party."
• "Staff on site were excellent -- SO responsive and helpful with everything!"
• "The staff was very friendly and just hands on enough to know when we needed help or just wanted to be left alone and bowl."

Cons:

• "The staff at the establishment weren't attentive should you decide to bowl at a lane."
• "It's VERY difficult to get anyone's attention for some help."
• "The service was not great and the pricing is too expensive for what it is."
• "Understaffed and no one wants to take your order."
• "The service overall was absolutely terrible."
• "The service was terrible."
• "Poor poor service."

Pricing and Value

Pros:

• "The party package is the best way to go with large groups."
• "It was a bit pricey but after all being explained to me it was so worth it."
• "Compared to everything else in overpriced NYC, I guess the cost was reasonable."
• "Everything is priced reasonably food drinks and games and the place is very inviting with good service."
• "If you take advantage of their specials (which always seem to be running) is pretty good value for money."
• "Food was also really excellent and modestly priced!"
• "Prices are affordable compared to Lucky Strike & Frames (which are also in Manhattan)."

Cons:

• "I was on line hearing how the tellers were offering to get a lane to a customer in front of me for $100 and not $40."
• "Really fun place, but only drive here if you're prepared to pay like $50 for parking."
• "Suggest only using one player per lane because they charge $$$$$ we were three kids and four adults it cost us $295 just for bowling!!!"
• "Games are $14 per person per game shoe rental is $8."
• "The only thing that disturbed me is that 100% lack of masks with no temperature checks and no vaccination confirmation."
• "They still charged us $163 for EVENT FEE when I had to do the staff’s job and $177 extension time that was forced since they couldn’t deliver the food within 30 minutes."
• "They will charge you 12.99 per player and an additional charge of 12.99 per game and charge shoe rental separately."

Facility and Atmosphere

Pros:

• "This is a really fun bowling alley, my company had our Christmas party there."
• "There were many bowling lanes, and the atmosphere was really exciting."
• "The place was hopping but they found the time to get our shoe size delivered in a timely manner."
• "I love the whole atmosphere of this bowling rank, nice music and fulfilling drinks."
• "The location is great, right by the water."
• "Bowlero Chelsea Piers is a premier entertainment and bowling complex located in the heart of Chelsea, New York City."
• "The place was impeccably maintained, clean, and spacious."

Cons:

• "The back area smells like vomit."
• "There was a strong bad odor in the entire location."
• "It smelled like horrible cheese popcorn and was uncomfortably warm inside."
• "Walked in and almost threw up from the terrible smell."
• "The seating space between bowling teams are too close."
• "The dividers they put up are so flimsy and honestly dirty."
• "Also bathrooms were a mess, no refreshening at all."