Bowlero White Plains Reviews Summary

Customer Service

Pros:

• "Staff were polite and helpful."
• "The upbeat atmosphere and friendly staff made it a wonderful experience."
• "Staff is always very friendly, cool vibe and the food is what you would expect it to be."
• "The staff was great though. Very attentive and understanding of our problems."
• "The staff at the White Plains location went above and beyond to make sure my daughter and her friends had a good time."
• "The staff goes out of their way to make sure you have a great experience."
• "Friendly staff. Very attentive."

Cons:

• "The employees were disrespectful and rude, while the management was absolutely useless."
• "Terrible service. Lack of communication. Extremely disorganized."
• "Service is very ghetto and rude."
• "Service is absolutely horrible! We were told we would have a server and no one came around."
• "The customer service was horrible!"
• "The employees all have attitudes."
• "The customer service sucks!"

Facilities & Cleanliness

Pros:

• "It’s nice and clean, spacious, lots of parking and the staff was friendly!"
• "Clean and spacious with touchscreens at your lane to order food."
• "The place was clean and everyone followed safety guidelines by wearing their masks and staying six feet apart."
• "Clean, every other lane was open, felt comfortable."
• "Spotlessly clean."
• "The venue is clean and well-maintained."
• "The lanes are very new and clean."

Cons:

• "Bowling with old bowls and pins."
• "The balls were catered mostly to those with petite features (small holes and short reach) and they were dirty."
• "Lots of fun, but dirty. Tables and menus were sticky with food and drink."
• "It was so dirty from a party before with cake on the plastic separating the 2 lanes the table was filthy and the floor had spilled drinks on it."
• "The place was dirty and unkempt when we got here and the constant breaking and waiting for things to be fixed and unimaginable."
• "Also the bathroom upstairs we filthy. We got there at 12 noon when they opened. I guess the evening staff did not clean the bathrooms it look like somebody had vomited in one of the toilets."
• "This place use to be nice and we visited plenty of times. But my last visit left me with nothing nice to say and no desire to return at ALL."

Value for Money

Pros:

• "Pretty decent price and no wait time."
• "Package prices are pretty good for everything that's included."
• "They frequently have coupons on Groupon, where a family of 4 can bowl for approx. 60$."
• "Ambiance is cool. My fiancee loves it but I'm more of a traditional bowling alley kinda guy. And at $10/game it's definitely overpriced. The saving grace is $2 Tuesday where games, shoe rental, and tacos are $2 each."
• "Bowlmor was a really fun time, $2 Tuesdays made the whole experience like a $30 thing."
• "The price per person was great and it included unlimited drinks for the amount of time we were there."
• "Great spot to bowl. Their lanes were really smooth and aren't slippery or sticky."

Cons:

• "For 3 people this bowling experience was going to cost me $120+ tax?? That is absurd."
• "The prices here are super high though, for both drinks, food and rates for lanes."
• "The price was absolutely insane, even for New York standards."
• "It's Very expensive, $160 for 1 game w 1 lane, not including the glasses of wine that were paid for at the bar."
• "$50 minimum per person, including kids, plus shoe rental is taking advantage."
• "The prices for the arcade are ridiculous; $0.50/credit and most games are a minimum of 7 credits."
• "Overpriced for an average bowling experience. Expect to pay $22 per person on a regular day."

Food & Drinks

Pros:

• "The food was good and the drinks were a little strong, nonetheless we had a great time."
• "Food was excellent and plenty of it."
• "The food (tenders, tots, pizza, ravioli bites) were delicious!"
• "The snacks are good. I had the nachos and they were tasty."
• "The food was good however and I did have a good time."
• "The food was surprisingly really good."
• "The food was pretty good but I would recommend bringing your own cake."

Cons:

• "I had a boozy blueberry Long Island that tasted like juice. It was a very weak drink."
• "Weak drinks and bad nachos."
• "Ridiculously expensive small drinks! The nasty bar tender took 40 minutes to serve a drink that was half the way full!"
• "Food was very, very salty."
• "The FOOD got almost all my coworkers, directors and some of my students sick."
• "The food was terrible (the wings were not cooked, the sweet potato fries were not appetizing)."
• "I ordered the bourbon wings and after eating them my stomach was in knots."

Atmosphere & Entertainment

Pros:

• "Great place great atmosphere."
• "Great atmosphere. Good lanes, decent balls and new shoes."
• "Awesome environment and great place for a company outing or family party!"
• "It's more family oriented during the day."
• "Very inviting and fun!"
• "Great atmosphere, amazing food, night time bowl, an arcade. Bowlmore does a fantastic job of putting a new twist on an old sport or hobby whatever you call it."
• "Super fun place to kick back and chill! Grab a drink at the bar, play some fun arcade games and of course pick your favorite ball and knock out some pins!!"

Cons:

• "This place is for party's and the occasional drunks to have a good time."
• "At night, it seems to cater more to the adults."
• "Bowlmor is overrun with loud party-goers who have had too much alcohol to drink, loud music, flashing lights and arcade games, with 2+ hour wait times on weekends to bowl, not a traditional bowling alley for a person who really enjoys recreational bowling."
• "arcade also stinks. several of the arcade machines were broken and out of order."
• "The arcade is a joke."
• "Also the bathroom upstairs we filthy. We got there at 12 noon when they opened. I guess the evening staff did not clean the bathrooms it look like somebody had vomited in one of the toilets."
• "It’s been the most ridiculous experience to say the least."

Management & Organization

Pros:

• "I managed to coordinate a last minute 19th birthday bash for my daughter with the help of Amy an event planner for Bowlero and I was very pleased with the outcome."
• "We celebrated my sons birthday and from the moment we got there, our party host and staff were very attentive."
• "Both Diamond and Matt were helpful in assisting a large party in short notice."
• "We had 2 great people helping us along the entire duration Lisa(Manager) and Daisy."
• "The service was impeccable. From start to finish Alicia was very helpful and patience."
• "Staff was great, venue was the perfect mix of classy and classic."
• "Had my daughter’s 5th birthday here last Saturday. Staff was amazing!!"