"Excellent service and work! Efficient, friendly and knowledgeable."
"Everyone is so nice and professional and the level of customer service is through the roof!"
"The talent of the techs are excellent and the car always comes back clean and serviced beyond my expectations."
"Frank was a top-notch service agent; he was committed, communicated timely, and provided beyond-the-necessary service."
"Manhattan Motorcars was thorough and responsive."
"The entire staff was incredible. Everything from ordering my vehicle to taking delivery was seamless."
"Manhattan Motorcars service goes above and beyond."
Cons:
"It was almost an hour before my car was ready but no one came to notify me."
"Don’t waste your time with these people."
"I felt I was dealing with a crooked second hand car dealer instead of a prestigious dealership."
"They only have 1 person handling Bentley. If he’s on vacation you’re out of luck."
"Cold feeling from sales. They didn't bother to ask if I need help."
"The most disorganized scheduling of service I have ever experienced."
"Service advisor was friendly, but no waiting room."
Sales Experience
Pros:
"This was the first time I purchased a car remotely but it was better than I ever expected!"
"We had a wonderful experience with an exceptionally knowledgeable and friendly salesperson, manager and specialist."
"Nino was perfect. I bought a modest car by the dealer’s standards - yet Nino behaved as if I was buying a new Lamborghini."
"Ling's knowledge of the cars she sells is unparalleled, and her passion for helping people find their dream car shines through in every interaction."
"Fredy Edison, was on point on suggestions on what options to include in the car."
"The staff at Manhattan Motorcars Porsche were friendly and accommodating, making the whole experience enjoyable."
"Every person involved, from the sales person Antonio through the delivery people from PH Executive to Dillon who introduced me to the nuanced and technical attributes of the car were knowledgeable, professional and courteous."
Cons:
"practically disappear once they get their money and if you can get ahold of them after that, its not their fault."
"I felt he had my best interests in mind when going through the bargaining and vetting procedures."
"I was lied too throughout entire transaction."
"The only sales person that was friendly was Michael from Lamborghini."
"Anthony was very unprofessional starting with the way he addressed his fellow coworker infront of me to proceeding to making me feel like I wasn’t qualified enough to get a Porsche."
"An arrogant and unenthusiastic salesperson Anthony and an impolite front desk administrator Taz (not sure how it’s spelled) will help ruin it for you."
"Leased a Porsche and at the ending the lease, when it came to them working with my insurance for reimbursements, and closing all of the paperwork on their end, the customer service was nonexistent and very poor."
Facility & Amenities
Pros:
"What could be better than a comfortable leather chair with a view of a 918 sitting on the floor 20 feet away?"
"I waited in their lounge, was able to do some work, have a coffee, and the car was ready in less than an hour."
"First, for a luxury dealership, this facility is gorgeous and impressive."
"The dealership feels like an exotic car show combined with a Porsche museum."
"The experience you get when pulling up to the automatic garage door opening street side and pulling into a spacious, clean floor that feels like the showroom itself, is special."
"I brought my Porsche in for its 1 year routine service and was greeted by friendly representatives and coffee in a clean and modern facility."
"Just drove my brand new 2017 Macan S to VT on its virgin drive and it was amazing."
Cons:
"I do think your service area of the coffee station could use some Porsche magical dust. Too simple for Porsche dealership."
"The service here used to be the best but today was different. I was told my inspection and car wash would take 20 minutes and to have a seat upstairs in the lounge and that someone would come get me when the car is ready."
"No one to greet you like MB of Brooklyn."
"The only reason to give three stars and not five is that the cost of $2,500 for a regular maintenance is insane."
"This dealership service is the worst I’ve ever experienced."
"I was told my car would be ready in up to 2 hours so I could wait for it. After 4 hours (no communication even though I was waiting in the dealership) I asked and was told almost ready."
"I tried to call the Porsche Financial at least 20 times. Never could get through."