Gerbasi Reviews Summary

Category: Italian restaurant New York

Address: 2389 Arthur Ave, Bronx, NY 10458, USA

Phone: +17182205735

Rating: 4.4
based on 163 reviews.

Food Quality

Pros:

  • "The food is very delicious and the customer service as well."
  • "The food is delicious. Starting with appetizers, the mussels are to die for."
  • "The deep fried Calamari with Artichokes are superb; crisp with not a smidgen of grease."
  • "The vodka sauce was delicious and gluten free options nice."
  • "The flavors and sauces are superb."
  • "Food is delicious! Lobster ravioli was the best and the salmon dish was fresh and made to perfection!"
  • "The fresh pasta was the best I’ve ever had."

Cons:

  • "This was a zero star experience to say the least."
  • "The food was bland... everyone was rushing around like chicken without their heads."
  • "Butter hard as a rock on stale bread."
  • "Salad swimming in dressing that has sat so long its mush."
  • "The fish did not taste fresh, the pasta was overcooked and bland."
  • "The pizza may as well have been from a box at the supermarket."
  • "The eggplant parm tasted really bad."

Service

Pros:

  • "The service was excellent as well as the fried calamari."
  • "The staff really care."
  • "The owner Moises is excellent and his whole staff is great."
  • "The staff was very accommodating."
  • "Mr. Tony invited us in and gave us outstanding service."
  • "Our waiter George gave the best service I've ever had at a restaurant."
  • "Service is awesome, excellent, amazing."

Cons:

  • "Also, our waiter looked like this restaurant was the last place he wanted to be at."
  • "We received the most rude service I ever had."
  • "The owner was chatting up a pretty place was woman and her mother so we were ignored most of the time."
  • "The waiter lectured us to not complain due to he was working alone and things will go slow."
  • "Wait staff stared at us as we ate almost wondering if were we going to get sick from the food."
  • "Worst service ever the waiters are two older gentlemen."
  • "Service was horrendous not once did our serve came to us to ask how was everything."

Ambiance

Pros:

  • "The ambiance was incredible as well with a lovely courtyard in the back that feels secluded, something rare to find in the city."
  • "HOSPITALITY, AMBIANCE AND SERVICE WAS PAR EXCELLENCE!!"
  • "A lovely little restaurant amid the deservedly famous 'Arthur Avenue' cluster of great Italian restaurants."
  • "The outdoor patio is beautiful and nicely spaced apart; on a quiet day it's peaceful and intimate."
  • "The atmosphere here is so welcoming, the olive oil and bread are a dream come true."
  • "The outdoor patio out back is private, cool and elegant, and the ambiance meets the expectations of an Old World quality dining experience."
  • "The garden in the backyard was amazing. A lot of flowers and such nice music on."

Cons:

  • "Strangely out of place orange chairs and poor paint choices added to the poor decor."
  • "Backyard was very run down - metal lanterns that just need some glue or screws hanging down."
  • "Atmosphere was decent but pretty underwhelming."
  • "Orange disgusting sauce on a pasta that was so over boiled it was rendered uneatable."
  • "Pretty lame they didn’t have free refills for soda."
  • "Grissly veal in the veal parm dish."
  • "If I could give this place -5 stars I’ll be more then happy, it’s the most horrible experience with the food on this restaurant as well costumer service very low class."

Value

Pros:

  • "Prices are worth it!"
  • "This was as good or better than anything in NYC at half the price."
  • "The quality and the price are excellent and the Service too."
  • "Now that is good customer service!"
  • "Couldn’t have asked for a better experience. I will be back next time I’m in town."
  • "Absolutely the best service I could've imagined, excellent atmosphere, very nice outdoor patio space, and spectacular food!"
  • "THE FOOD WAS ABSOLUTELY DEE-LICIOUS!!"

Cons:

  • "The food is expensive for the amount on the plate."
  • "Was a waste of our money."
  • "The owner is the worst... He also initially charged way more than the agreed amount."
  • "The check comes and I paid the same price for a bowl of lettuce as I would have had I gotten what I actually ordered."
  • "Beyond this the portion sizes were far too small for the price."
  • "Super expensive and average food."
  • "We had a glass each of wine (that was expensive for house wine) $12.00 per glass!"

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