Berta NYC Reviews Summary

Category: Bridal shop New York

Address: 120 Wooster St Floor 4, New York, NY 10012, USA

Phone: +12126252000

Rating: 4.8
based on 147 reviews.

Customer Service

Pros:

  • "She made me feel confident that all my desired dress modifications were possible, making sure to meet all my expectations."
  • "she was helpful, kind and patience with me."
  • "Elaine worked absolute magic to make my dress perfect."
  • "Breyanna is absolutely amazing."
  • "Bre made me feel so comfortable right away and was so personable without being salesy or pushy."
  • "Liana was just amazing!! She was extremely helpful and went out of her way to help me get a dress that I've been eyeing for awhile."
  • "Alyssa was the sweetest and most helpful stylist - she makes you feel so comfortable with her warmth and calming energy and does not pressure or push you at all!"

Cons:

  • "I honestly did not have a great experience with the bridal specialist at the time. She was not friendly or welcoming, and I was convinced she had no interest in really helping me."
  • "I felt rushed and anxious about finding the one."
  • "It was so stressful waiting for it to come in, and then sad that I couldn’t have it hemmed to my length."
  • "Terrible terrible experience with this showroom."
  • "They canceled my appointment less than two weeks in advance with no apologies."
  • "Feeling quite surprise and disappointed again, I tried to engage in a conversation with the store about feeling intentionally misled."
  • "But avoid this place if you’re a dog lover because 2 of the girls were extremely rude to me & my dog."

Showroom Experience

Pros:

  • "The showroom is absolutely stunning here, and they have amazing lighting."
  • "The showroom experience is also so much fun."
  • "The gowns sparkle in the natural light of this beautiful soho loft."
  • "The studio is beautiful and set up well. The dress samples were clean and not overly worn in."
  • "The Berta studio is absolutely gorgeous."
  • "The newly opened showroom is gorgeous and every dress is stunning."
  • "The Berta NYC store is beautiful when you walk in. Not only because of the gowns, but the showroom itself is wide, open, and has lots of natural lighting."

Cons:

  • "I had this one dress in mind for months but when I tried it on its condition wasn't the best which I was very upset about."
  • "However, it turned into a stressful experience after sale."
  • "The Berta consultant rushed the bride, refused to let her try on certain dresses, and ended the session early."
  • "I didn't fit into the first dress I tried on and my heart sank."
  • "The experience was extremely rushed."
  • "I finally got the dress after more than THREE MONTHS, not to mention the horrible customer service experience."
  • "The woman who called was extremely rude and I don’t wish this experience on any other bride."

Dress Quality and Selection

Pros:

  • "The quality and styles of the dresses are incredible, and even with a huge amount of detail, quality fabric and structure, the gowns are still lightweight and movable."
  • "The gowns are very high quality and unique."
  • "Every gown there is absolutely stunning & definitely unique!"
  • "The quality of materials, the attention to detail, the feminine silhouette - it’s like wearing air."
  • "The dresses are all absolutely perfect."
  • "Every dress is a masterpiece, and the ambiance of the atelier is one of refined luxury."
  • "the quality of these gowns was head and shoulders above others I tried."

Cons:

  • "I had this one dress in mind for months but when I tried it on its condition wasn't the best which I was very upset about."
  • "I found red marks all over the bottom of my dress and those red marks were noticeable in photos."
  • "The dress was ripped off at the back of my waist when I tried it on in my last fitting."
  • "Then she had us restricted to the samples, until my fiancé insisted on looking at other dresses—then Natalie said that all the dresses can be rushed in time for our wedding."
  • "During the initial appointment, I spoke to the sales person about changes I wanted to the dress... the store told me the changes I wanted to the dress would be an additional $1,000 on top of the price to alter the dress which is $1,500 - therefore making alterations $2,500 total."
  • "Imagine our surprise to be told that we NEEDED to pay $1,145 to get the dress in 5 months, to have it show up after 2 months... it felt like we were purposefully lied to in order to pay more money."
  • "Only one little thing happened at the end, the final price I paid was higher than she mentioned in the fitting room."

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