Classic Pistol Inc Reviews Summary

Customer Service

Pros:

• "No better feeling walking in and being greeted!"
• "The staff at Classic Pistol Inc is incredibly friendly and always willing to help."
• "Everyone is knowledgeable and friendly and there is a decent selection of holsters and other accessories, so you can get everything you need all at once."
• "Ed & his team provided exceptional customer service; very knowledgeable and attentive."
• "All the guys are very nice, very friendly."
• "It was obvious they focus on customer service as it was excellent."
• "The staff could not have been friendlier, they made her feel comfortable, and helped her through the check in process."

Cons:

• "I will not be returning, I don’t feel like they like young black men."
• "Staff is very condescending when speaking to customers."
• "So disrespectful! I came here before, everything was fine but today I received such a disrespectful and disgusting attitude from one of the members."
• "Counter staff are slow to act and their customer service is just AVERAGE."
• "We did not feel as if we were regular customers."
• "But Staff are arrogant. Like grown adult children behind a desk who feel customers are at there mercy."
• "The service there is impolite I have been in America for many years and I don’t I saw such impolite people."

Facility & Range

Pros:

• "Also has a great range with membership options, instructors with lesson options."
• "I have never waited to use the range."
• "Lots of lanes, well ventilated, and target hangers and carriers better than some other ranges I tried."
• "Worth the ride for a great indoor range!"
• "Great facility and range...CLEAN!!"
• "The lanes are clean and well lit."
• "Range is clean, well lit, and well maintained."

Cons:

• "Range is good, can get a bit crowded, lighting and ventilation is good but both can be improved."
• "Bang bang bang, the random guy next to me does not know how to shoot. He keeps shooting the ceiling and then my target. This is scary and not fun anymore."
• "Could never get a lane on the weekends."
• "That is the last time we will be using them for anything except the occasional indoor range day."
• "Do not shoot here. There are plenty of other places to shoot if you don't want to be ripped off or given instruction that could potentially get you hurt."
• "Many better options locally for both sales and range."
• "I have witnessed some attitude from staff towards other customers."

Instructors & Training

Pros:

• "Rick is an awesome instructor! He made me feel so comfortable and he is so calm."
• "He is an amazing instructor, patient, friendly and very animated...he's the best."
• "Chris Emsley was an amazing instructor."
• "Can highly recommend the lessons with Ed and Rick."
• "My son and I were 1st time shooters and had an amazing experience shooting with Shane as our instructor."
• "Had a one on one lesson with Rick, great Instructor!"
• "Rick is an awesome and knowledgeable instructor, he was very thorough and very safety conscious."

Cons:

• "Novices might find it to be too much information."
• "It is important to take the 90 minute introductory lesson if you've never handled a firearm!"
• "First time I came here the two employees were a little cold and passive aggressive."
• "If you want counter service u need to set yourself on fire to get noticed."
• "Bad place. I don't recommend it to anyone. The staff is neither professional nor polite. Especially when dealing with non-American citizens."
• "In all the years of living in America, I met the most rude and unpleasant guy in customer service! The so-called “Donald” was rude in conversation and incompetent in his work."
• "I'll never go back there. I don't recommend anyone to go there. These racists deceive people, who are not citizens, and deceive them with money."

Product & Selection

Pros:

• "Classic Pistol Inc offers an excellent selection of high-quality guns that are both durable and reliable."
• "They have a great selection of pretty much anything you can think of."
• "A great selection of rental guns to get everyone comfortable, plus plenty of interesting BYO options."
• "I find their prices reasonable, they always have a great selection."
• "Excellent selection of guns for rent and purchase."
• "Bought a CZ from them today. Great price on a hard to find model."
• "I have bought one pistol here and the price was fair."

Cons:

• "They charge an outrageous $50 transfer fee for an AR15 we purchased online."
• "Their firearm prices are WAY higher than you can get elsewhere."
• "The old man had unknowingly tacked an additional $50 charge onto my ticket, which inflated my bill to over $80."