P.F. Chang's Reviews Summary

Category: Chinese restaurant

Address: 10 Town Center Dr, Collegeville, PA 19426, USA

Phone: +16104890110

Rating: 4.2
based on 232 reviews.

Food Quality

Pros:

  • "The tempura calamari was great too, crispy."
  • "Our fav is Chang’s Spicy Chicken."
  • "The food was amazing. All gluten free and you couldn’t tell based on the taste."
  • "The best egg roll and fried rice I've ever eaten."
  • "The chicken lettuce wrap appetizer was great and the Sea Bass was fantastic!"
  • "The food was fresh and the flavors were very nicely balanced."
  • "The fire braised short rib was delicious."

Cons:

  • "The Mongolian beef was rough and chewy."
  • "The broccoli was soft and mushy. The chicken lacked flavor."
  • "Appetizers tasted not freshly made and had a frozen food quality, especially the veg spring rolls."
  • "Greasy (literally, there was a *pool* of grease) pork rolls, burnt dumplings, over cooked lo mein and mushy wontons in the wonton soup."
  • "Our $20 entrees were gross, my Kung Pao shrimp tasted like it was marinated in gasoline and my husband's Mongolian beef was more like beef jerky."
  • "Rice was over cooked but some of it was mushy as well overall was not the most pleasant taste."
  • "The lettuce wrap had extremely tiny lettuce, and the veggie mixture wasn’t very tasty."

Service

Pros:

  • "The service provided by the server Jay was Impeccable!! He was very considerate, thoughtful And very attentive!"
  • "Jay was awesome as our server! He was professional, witty and went with the flow."
  • "Our server was talkative and engaged in conversation during our entire visit and made sure all of our food and drinks came out in reasonable time."
  • "Our server Rachel was AMAZING. Fun, friendly And very in tune to her customers needs."
  • "Sweetheart server Kate was the perfect level of attentiveness, inquisitiveness, and conversation, without interrupting."
  • "We always love dining at this PF Changs location!"
  • "The wait was barely noticeable because of the amazing waitress, Destiny."

Cons:

  • "-3 stars for not being able to delineate crustaceans versus mollusks, the former of which I am allergic to but caused the denial from eating their oyster sauce."
  • "Awful service! I'm not sure what was wrong with our server but she was bored, indifferent and hardly around to help."
  • "The service was good, apart from the food and drinks taking a while to arrive."
  • "So, as my friend and I waited for our meal the waiter forgot the second appetizer."
  • "We ended up asking for someone to go find our waitress."
  • "Service was horrible tonight."
  • "Our waitress was doing nothing to get the food out and didn't check on us the entire 45 minutes."

Ambiance

Pros:

  • "Within PF Chang's I found a continuation of the appealing, Asian inspired decor framed by exposed timber rafters and large paper lanterns."
  • "The atmosphere was peaceful & comfortable."
  • "The environment here is beautiful and peaceful with its low-light setting and artful features reflective of the culture."
  • "Nice atmosphere here. Kind of on the darker side but I like that because it makes it more intimate."
  • "The place itself was nice, spacious and quiet. The decor was nice and traditional."
  • "I always return to the Collegeville location for the ambiance."
  • "Upon my arrival in the suburban mall parking lot I was greeted by two larger large terracotta warhorses overlooking the sprawling hillside."

Cons:

  • "Restaurant clearly unclean under unusually super bright lights in dining room."
  • "Most empty tables were not bussed and had dirty plates and glasses everywhere."
  • "The property needs landscaping work, there’s trash and cigarette butts by the entrance, the lobby is dirty and disorganized."
  • "The floor was filthy as well."
  • "Slightly disappointed with our recent visit. The place was pretty empty and strangely messy."
  • "This last time was Sat night and I had to wait for 108 min, (not a misprint) 108 min and spent 77$ for 3 people plus tax and tip, picked it up and got home to eat and it was all cold."
  • "Stopped by for happy hour on a Monday and it was a ghost town."

Management

Pros:

  • "Lauren Murtagh, the Manager (Operating partner) came out and I explained to her, whoever/whatever you guys did, keep doing it, because we will be back soon."
  • "Management here strives for quality and if a mistake is made addresses it immediately!"
  • "They are great with allergens and I like the atmosphere."
  • "A very nice person named Maria contacted me and tried to help."
  • "The Manager Lauren was very personable when she stopped in to say hello!"
  • "We had a great meal with Katherine she was absolutely fantastic and I hope we get to meet her again."
  • "The staff are always welcoming and willing to accommodate a guest's needs!"

Cons:

  • "We noticed very few people in the restaurant had food and the manager was being called to many of the tables."
  • "We paid and I saw the manager on my way out and he could care less!"
  • "When we finally got through to the manager, they offered to replace it."
  • "I called and spoke with management about possibly getting higher seated chairs for folks with these issues, but they don't seem to care."
  • "Maria, the Manager was hardly accommodating!"
  • "No positive comments about cleanliness."
  • "Unclean, and very poor uncaring service from Management."

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