Address: 10 Town Center Dr, Collegeville, PA 19426, USA
Phone: +16104890110
Rating: 4.2
based on 232 reviews.
Food Quality
Pros:
"The tempura calamari was great too, crispy."
"Our fav is Chang’s Spicy Chicken."
"The food was amazing. All gluten free and you couldn’t tell based on the taste."
"The best egg roll and fried rice I've ever eaten."
"The chicken lettuce wrap appetizer was great and the Sea Bass was fantastic!"
"The food was fresh and the flavors were very nicely balanced."
"The fire braised short rib was delicious."
Cons:
"The Mongolian beef was rough and chewy."
"The broccoli was soft and mushy. The chicken lacked flavor."
"Appetizers tasted not freshly made and had a frozen food quality, especially the veg spring rolls."
"Greasy (literally, there was a *pool* of grease) pork rolls, burnt dumplings, over cooked lo mein and mushy wontons in the wonton soup."
"Our $20 entrees were gross, my Kung Pao shrimp tasted like it was marinated in gasoline and my husband's Mongolian beef was more like beef jerky."
"Rice was over cooked but some of it was mushy as well overall was not the most pleasant taste."
"The lettuce wrap had extremely tiny lettuce, and the veggie mixture wasn’t very tasty."
Service
Pros:
"The service provided by the server Jay was Impeccable!! He was very considerate, thoughtful And very attentive!"
"Jay was awesome as our server! He was professional, witty and went with the flow."
"Our server was talkative and engaged in conversation during our entire visit and made sure all of our food and drinks came out in reasonable time."
"Our server Rachel was AMAZING. Fun, friendly And very in tune to her customers needs."
"Sweetheart server Kate was the perfect level of attentiveness, inquisitiveness, and conversation, without interrupting."
"We always love dining at this PF Changs location!"
"The wait was barely noticeable because of the amazing waitress, Destiny."
Cons:
"-3 stars for not being able to delineate crustaceans versus mollusks, the former of which I am allergic to but caused the denial from eating their oyster sauce."
"Awful service! I'm not sure what was wrong with our server but she was bored, indifferent and hardly around to help."
"The service was good, apart from the food and drinks taking a while to arrive."
"So, as my friend and I waited for our meal the waiter forgot the second appetizer."
"We ended up asking for someone to go find our waitress."
"Service was horrible tonight."
"Our waitress was doing nothing to get the food out and didn't check on us the entire 45 minutes."
Ambiance
Pros:
"Within PF Chang's I found a continuation of the appealing, Asian inspired decor framed by exposed timber rafters and large paper lanterns."
"The atmosphere was peaceful & comfortable."
"The environment here is beautiful and peaceful with its low-light setting and artful features reflective of the culture."
"Nice atmosphere here. Kind of on the darker side but I like that because it makes it more intimate."
"The place itself was nice, spacious and quiet. The decor was nice and traditional."
"I always return to the Collegeville location for the ambiance."
"Upon my arrival in the suburban mall parking lot I was greeted by two larger large terracotta warhorses overlooking the sprawling hillside."
Cons:
"Restaurant clearly unclean under unusually super bright lights in dining room."
"Most empty tables were not bussed and had dirty plates and glasses everywhere."
"The property needs landscaping work, there’s trash and cigarette butts by the entrance, the lobby is dirty and disorganized."
"The floor was filthy as well."
"Slightly disappointed with our recent visit. The place was pretty empty and strangely messy."
"This last time was Sat night and I had to wait for 108 min, (not a misprint) 108 min and spent 77$ for 3 people plus tax and tip, picked it up and got home to eat and it was all cold."
"Stopped by for happy hour on a Monday and it was a ghost town."
Management
Pros:
"Lauren Murtagh, the Manager (Operating partner) came out and I explained to her, whoever/whatever you guys did, keep doing it, because we will be back soon."
"Management here strives for quality and if a mistake is made addresses it immediately!"
"They are great with allergens and I like the atmosphere."
"A very nice person named Maria contacted me and tried to help."
"The Manager Lauren was very personable when she stopped in to say hello!"
"We had a great meal with Katherine she was absolutely fantastic and I hope we get to meet her again."
"The staff are always welcoming and willing to accommodate a guest's needs!"
Cons:
"We noticed very few people in the restaurant had food and the manager was being called to many of the tables."
"We paid and I saw the manager on my way out and he could care less!"
"When we finally got through to the manager, they offered to replace it."
"I called and spoke with management about possibly getting higher seated chairs for folks with these issues, but they don't seem to care."
"Maria, the Manager was hardly accommodating!"
"No positive comments about cleanliness."
"Unclean, and very poor uncaring service from Management."