Cherry Hill Mitsubishi Reviews Summary

Customer Service

Pros:

• "Went here a few months ago with my sister as I was recommended by a friend and I must say the customer service here was amazing."
• "All the staff at Cherry Hill Mitsubishi are very friendly and treat you like family."
• "Michael made the process real smooth, he took time to listen to my needs and budget and answered every question with no hesitation."
• "Ryan Vargas and his manager Dan were phenomenal in the whole process."
• "Angela went WAY above and beyond in providing stellar customer service."
• "The service I received was outstanding. I had my SUV towed to the dealership. Upon arrival I was notified my SUV was in their possession."
• "The staff especially William was very polite, helpful and professional towards me and I greatly appreciated the great service."

Cons:

• "They just gave me a sticker saying all was well and sent my 6 year old daughter and myself driving down the road in an unsafe vehicle."
• "This dealership is completely unprofessional and fails to effectively communicate."
• "The service man, black man, don't know his name, nor do I care, what his name is.... But he needs additional training in properly communicating to customers, instead of being so arrogant."
• "The only complaint is the woman cashier had an attitude."
• "No one approached us when we were roaming around the lot."
• "The sales manager called me upset about my bad review."
• "They are absolutely the worst they don’t return your calls... My finance company has yet to receive payment."

Financing and Pricing

Pros:

• "The guy who took care of the financing was fantastic, he worked for hours finding the right financer."
• "I am very pleased with my purchase and will recommend Cherry Hill Mitsubishi to any friend or family member."
• "Chris Lindsey and company helped me get off the lot in an affordable, brand new 23 Mirage that I’m falling in love with!"
• "Angel Figueroa Has Made Our Car Shopping & Purchasing Experience Extremely Easy."
• "Excellent customer service. Zay Speaks was professional, knowledgeable, genuinely interested in my receiving the vehicle of my choice."
• "Tony listened to what I wanted and provided me with the perfect vehicle."
• "Our salesman, Tony, was very thorough and knowledgeable when it came to explaining all the features that came with our new Outlander."

Cons:

• "The vehicle I came to check out was advertised as $19,999. After looking at the sticker we found out there was a $5000 market adjustment added to the car."
• "When the paperwork was presented there was a $1500 warranty added that we never discussed."
• "I believe there is opportunity for improvement when it comes to being a little more clear on the Interest Rate as that wasn’t given or explained to me until it was time to sign the Paperwork."
• "Also I was told I had a year of Sirius radio but cannot figure out how to use it, I emailed and have yet to get a response."
• "I understand dealerships use slimy tactics to get you in the door and to upsell you on cars, but I hate having my time wasted."
• "I was told my monthly payment would be $468 a month then got to the financing office to sign papers and was told it was $572 a month."
• "As far prices, their prices are lower online and when you get there you'll see there's a $10K 'price adjustment' due to the 'worldwide chip shortage'."

Service and Maintenance

Pros:

• "Cherry Hill Mitsubishi service department was great! Didn't have to wait very long for my service to be completed."
• "Everything was done in a timely manner. Angela was very professional and followed up with me on several occasions to make sure that I understood how my vehicle worked and to answer any questions that I may have had."
• "The mechanics here are thorough with regular maintenance and preventative care."
• "Since the start of the pandemic, Cherry Hill Mitsubishi has made efforts to ensure that its customer’s wait times are minimal."
• "When appointments are made, the mechanics are typically ready for the cars and the wait is more specific to the work for your car."
• "The service shop here will always have your car running in tip top shape."
• "The service department has been wonderful as well. They always service my car in a timely manner and have no problem checking on any concern I may have."

Cons:

• "It took them 4 months to get the converter."
• "They need to find new financial business partners."
• "I think the service department may have some issues."
• "So Monday at noon I call for an update since I haven’t heard anything back yet and I’m told that they see my appointment for 7:30 but the car hasn’t arrived yet (it’s been there for 3 days at this point)."
• "Also they tried to sell me a battery for $276. What is it made of gold."
• "I have purchased multiple cars from Cherry Hill Mitsubishi because of its proximity to my house and my fondness for Mitsubishi vehicles. However, my experiences with their service have consistently been poor."
• "Terrible customer service! First time there, had an appointment at 10.30am for service which as per staff should have taken about 30 minutes. Left at 12.30!"