Abeloff Nissan Reviews Summary

Category: Nissan dealer

Address: 3259 PA-611, Bartonsville, PA 18321, USA

Phone: +12722712744

Rating: 4.4
based on 358 reviews.

Customer Service

Pros:

  • "I’ve dealt with Nissan for years now. Today was my first day meeting Tiffany Korodan in service, and it was a pleasure."
  • "The service manager graciously restored my trust in the Abeloff Nissan service department."
  • "Chuck was my salesperson and he was amazing. Everything was exactly as they said, no surprises, paperwork was ready to go when I arrived."
  • "Alyssa was so helpfull with helping me purchased my vehicle she has great energy very smart She’s a 10 out of 10 when it comes to customer service."
  • "The entire team at Abeloff Nissan are truly the best, specializing in courtesy and care."
  • "Service representatives were very friendly and professional the service performed on my vehicle was performed without issue; the car wash was a very nice surprise."
  • "Tiffany helped me when I took my car in for service. She was so knowledgeable and genuine."

Cons:

  • "Gas gage wasn't working, and they said nothing was wrong."
  • "Now we had to pay a fine and storage fees because Nissan said there was nothing wrong."
  • "The worse ever. They tell you they changed the oil, and never did."
  • "The first day I bought my car everyone was nice and responsive. But after a few weeks whenever I called or needed to get in touch with anyone it was difficult and troublesome."
  • "They were super responsive when we were looking to purchase, but after we'd already signed it was like trying to get a hold of the governor."
  • "I text the service department to get an update around 5:15pm and no one responded."
  • "I always had to call several times and whenever someone said that they would call me back it took days."

Sales Experience

Pros:

  • "Without Andy asking me questions about what I liked in a truck I would have never looked at the Silverado."
  • "Our experience buying a car at Abeloff Nissan was by far the best buying experience we’ve had."
  • "Justin and Jia were awesome to work with I still can't believe how straightforward everything was."
  • "Purchased a 2023 Nissan Frontier Pro4X via phone! Seamless and awesome!"
  • "Joe Palmer... wasn't pushy and did not try to get me into something I didn't want and couldn't afford."
  • "Shane was my floor person... he knows exactly what I need he was genuine and was interested in what I wanted so I sign the deal he is indeed a great person."
  • "Alyssa provided exceptional service, guiding me through the process with expertise and a genuine enthusiasm for ensuring my satisfaction."

Cons:

  • "Horrible experience! Came in to change transmission oil AND filter, and was informed both were available."
  • "Found out from tire manufacturer that they are only rated for 20k miles."
  • "Early lease termination went to new lease $3000 incentive to make move. Difficulty in securing vehicle held up in New Jersey."
  • "I went there Saturday 6/18/2022 and they tried to over charge me for a service."
  • "I would avoid this dealer and so called sales manager Will .. BUYERS BEWARE."
  • "Dealership had no qualms about potentially costing us $7K over full retail price."
  • "They lied to us about the warranty they were providing and charged us 4 TIMES the quoted price!!!"

Vehicle Service and Maintenance

Pros:

  • "This was just a routine oil change but got a surprised VIP treatment."
  • "The service department was great and very friendly."
  • "Very nice greeting when I arrived."
  • "He even called me a few days later to see if I had any further questions."
  • "The rest of the staff was friendly, polite, and knowledgeable."
  • "Shout out to Matthew the manager of the service department who worked so hard to get the job done!!!"
  • "I've had several good experiences at Abeloff and will definitely continue taking my Nissan there for service."

Cons:

  • "I brought my car in to diagnose a problem with ABS and cruise control. The problem was not diagnosed, even though the car was there for the entire day."
  • "Let's start off that I'm driving a 2021 Murano with rebuilt trzns at 18k miles and at 26k miles it starting shifting funny again so I returned vehicle asap to see as much as possible to find out that in 2 weeks without a car they just updates computer."
  • "Brought a used pickup from them. Worst mistake to buy a vehicle them."
  • "This review deals with the Service Dept. I had my car into Abeloff Nissan to change the transfer case fluid... The presence of the old plug and the condition of the fluid told me that the fluid was never changed."
  • "Last year when I went in for my inspection and tire rotation, I marked my tires with chalk. And upon getting home and checking my tires, they never rotated them."
  • "Poor service time. Waited for 6 hours to get done."
  • "They had my car for well over a month and refused my requests for a courtesy car until one month had passed of them having my car sit in their lot and them doing nothing with it."

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