IHOP Reviews Summary

Service

Pros:

• "Despite the restaurant being very busy, she still came to our table in a timely manner and was very polite."
• "Our waitress Jasmine was very kind, patient & understanding."
• "The staff of four have amazing spirit. Dish washer, cleaner of floors and tables, was very dedicated to tasks."
• "The food was great and the staff was awesome!"
• "The food was great, service was friendly and attentive, place was clean - would definitely go back the next time my parents are in town."
• "The group middle age woman that working did an amazing job get people in and seated with out any complaints or attitudes."
• "The service was great!"

Cons:

• "We then waited ANOTHER 20 minutes, and no one came to take our order, so we left..."
• "The customer service here is horrible. The staff acts like they don’t want to work here and serve the people."
• "The service was incredibly slow. Didn't have our food 45 minutes after ordering with a half empty dining room."
• "The two ladies who were serving our side of the restaurant must have thought we were invisible."
• "The waitress was on her phone sitting down. Didn't come check on us."
• "Waitress walked by said be right with you never came back."
• "The service was horrible. It took a long time to be acknowledged and seated, even though there were empty seats."

Cleanliness

Pros:

• "The restaurant really took extra precautions. Individually wrapped plasticware and napkin, ketchup packets, individual servings of syrup. All employees were wearing masks."
• "The restaurant is clean and social distancing is practiced."
• "Also the cleaning protocol seems to be very good. I am saying that since I saw the cleaning person to clean a seat in front of me as the guest left."

Cons:

• "I think that corporate should check this place out, it has a HORRIBLE SMELL INSIDE OF THE WHOLE PLACE."
• "The bathroom are very dirty smells very bad and the food was horrible."
• "The whole place is filthy. I was afraid to touch anything."
• "The restaurant itself was in a disgusting state, and clearly hadn't been properly cleaned in a long time."
• "The entire place smelled like mildew, and everything was sticky, from the seats, to the tables, to the menus, even the cups, plates, and syrup containers."
• "The restrooms were disgusting. I'll likely never visit this location again."
• "The restaurant is dirty - we got dirty glasses - bench sitting was horrible and the ceiling was stained."

Food Quality

Pros:

• "We ordered pancakes, crispy potatoes, and a burger. All perfect and hot."
• "Food was good. I had steak omelette with strawberry and banana pancakes and turkey sausages."
• "The food looked better than what the menu pictures showed. The food was great."
• "Food is always great at this location."
• "Food was really good & ambience was average."
• "Amazing service and great food! Ordered a classic burger and the meat was juicy and everything tasted very fresh."
• "The food was really good and so does the services."