"John Egbert helped me this past Saturday and I received EXCELLENT service."
"Received a call from Ashley Service Dept. Service dept. was very professional and immediately issued a credit for the furniture."
"The salesman Jamar Bacon was extremely helpful and pleasant."
"Exceptional customer service is paramount to me especially when I'm spending money at an establishment."
"Sara who was friendly, knowledgeable, informative, and extremely helpful."
"Had a great experience yesterday at Ashley's furniture thanks to Sue, our sales rep. She worked hard to get us what we wanted at an affordable price."
"Fatima was the most sweetest, helpful salesperson I have ever come in contact with."
Cons:
"Only shop here if you want your furniture to arrive 3 weeks late with almost zero contact, updates, or apology from them."
"AWFUL CUSTOMER SERVICE!! NOT ONE SALESPERSON ACKNOWLEDGED US OR ASKED IF WE NEEDED HELP."
"I found them very rude, inpatient and pushy."
"I went to Ashley Furniture Gallery there were 5 salespeople standing around, none them acknowledged the fact that I was there."
"The sales manager didn't seem to really care."
"Terrible customer service. I have been trying to get a manager to call me for days now."
"They don't care about customer and have really bad customer service at northfield nj location."
Product Quality and Pricing
Pros:
"The quality for the price at Ashley was outstanding."
"Went in to look around and was pleasantly surprised with great prices and friendliness."
"A very pleasant experience. This store has a nice selection for very reasonable prices."
"The furniture is high quality and reasonably priced."
"I’m very happy with all my purchases. I have bought a bedroom set 5 years ago and have never had s problem with the product."
"The quality of the set we purchased is worth every penny."
"I would recommend this store to anyone looking for good quality furniture at a reasonable price."
Cons:
"The furniture however, not so nice! There were obvious defects in EVERY piece."
"Picked out a dining table and chairs cost...$1200.00... I had gone back to the store only to find out the original price of $1200.00 was NOW jacked up to $2600.00."
"When the leather couch started getting tears, I called and filed a claim to have it repaired. They denied me by saying some 'accumulation' BS."
"I bought a sectional from them Feb of 2020 and the cushions already are flat and feel like I'm sitting low to the ground."
"update: here is the table after one month. its not real wood, its a sticker."
"The coffee table has two dents in it and the side table wobbles more than bouy on a rough day at sea."
"Bought a sofa and it broke after 6 days."
Delivery and Stock
Pros:
"My mother found a sectional that she absolutely loves, in the color that she loves and it was available for immediate delivery within her budget."
"The sofa was in stock and delivered on time. The delivery men were polite and did a great job."
"Everything was delivered on time a very friendly place to get ur furniture highly recommended."
"They furniture was delivered on time and the delivery men were very nice."