Ashley Store Reviews Summary

Category: Furniture store

Address: 331 Tilton Rd, Northfield, NJ 08225, USA

Phone: +16095691760

Rating: 4.6
based on 226 reviews.

Customer Service

Pros:

  • "John Egbert helped me this past Saturday and I received EXCELLENT service."
  • "Received a call from Ashley Service Dept. Service dept. was very professional and immediately issued a credit for the furniture."
  • "The salesman Jamar Bacon was extremely helpful and pleasant."
  • "Exceptional customer service is paramount to me especially when I'm spending money at an establishment."
  • "Sara who was friendly, knowledgeable, informative, and extremely helpful."
  • "Had a great experience yesterday at Ashley's furniture thanks to Sue, our sales rep. She worked hard to get us what we wanted at an affordable price."
  • "Fatima was the most sweetest, helpful salesperson I have ever come in contact with."

Cons:

  • "Only shop here if you want your furniture to arrive 3 weeks late with almost zero contact, updates, or apology from them."
  • "AWFUL CUSTOMER SERVICE!! NOT ONE SALESPERSON ACKNOWLEDGED US OR ASKED IF WE NEEDED HELP."
  • "I found them very rude, inpatient and pushy."
  • "I went to Ashley Furniture Gallery there were 5 salespeople standing around, none them acknowledged the fact that I was there."
  • "The sales manager didn't seem to really care."
  • "Terrible customer service. I have been trying to get a manager to call me for days now."
  • "They don't care about customer and have really bad customer service at northfield nj location."

Product Quality and Pricing

Pros:

  • "The quality for the price at Ashley was outstanding."
  • "Went in to look around and was pleasantly surprised with great prices and friendliness."
  • "A very pleasant experience. This store has a nice selection for very reasonable prices."
  • "The furniture is high quality and reasonably priced."
  • "I’m very happy with all my purchases. I have bought a bedroom set 5 years ago and have never had s problem with the product."
  • "The quality of the set we purchased is worth every penny."
  • "I would recommend this store to anyone looking for good quality furniture at a reasonable price."

Cons:

  • "The furniture however, not so nice! There were obvious defects in EVERY piece."
  • "Picked out a dining table and chairs cost...$1200.00... I had gone back to the store only to find out the original price of $1200.00 was NOW jacked up to $2600.00."
  • "When the leather couch started getting tears, I called and filed a claim to have it repaired. They denied me by saying some 'accumulation' BS."
  • "I bought a sectional from them Feb of 2020 and the cushions already are flat and feel like I'm sitting low to the ground."
  • "update: here is the table after one month. its not real wood, its a sticker."
  • "The coffee table has two dents in it and the side table wobbles more than bouy on a rough day at sea."
  • "Bought a sofa and it broke after 6 days."

Delivery and Stock

Pros:

  • "My mother found a sectional that she absolutely loves, in the color that she loves and it was available for immediate delivery within her budget."
  • "The sofa was in stock and delivered on time. The delivery men were polite and did a great job."
  • "Everything was delivered on time a very friendly place to get ur furniture highly recommended."
  • "They furniture was delivered on time and the delivery men were very nice."
  • "We had our sofa within a week! Thanks so much!"

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