Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Kia was so nice and helped with multiple configurations until we found one that was perfect!"
• "Salesperson was great. We had a problem with a fraud alert, but the salesperson resolved it without inconvenience to us or delay in delivery."
• "Raymour And Flanigan Furniture is always an easy place to shop. The sales people are always knowledgable, helpful and friendly and they give you some space to wonder around on your own."
• "Paul P. He was so patient, knowledgeable, not a pushy salesman and had a great/calm personality."
• "Me and fiancé’s salesperson Sandra was awesome. She taught us the importance of a mattress and getting better sleep."
• "Greg was excellent, professional and knowledgeable with every aspect."
• "Sandy was the most incredible consultant you could ask for, she went above and beyond helping my husband and I find the couch of our dreams!"

Cons:

• "While assembling I noticed very poor quality and a brand I never heard of."
• "We weren’t really impressed with their customer service... the pillows were not well made."
• "The young man on the loading dock was not helpful at all he was rude and refused to even come off the loading dock."
• "Felt like they were not really wanting to help but did it anyway since I pushed back as they called me saying there is urgency and didn’t tell me I need an appointment."
• "All this guy wanted was a sale."
• "They didn’t promptly return my calls, and though Jesse tried, he still made excuses that he couldn’t do anything about the shipping issues and perhaps it was a manufacturer issue regarding the wrong color."
• "Now the return policy is pretty much non existent which blows my mind."

Delivery & Assembly

Pros:

• "The two delivery guys were polite and informative as they set up our bed."
• "Mea went above and beyond to ensure a smooth delivery process."
• "The delivery was really fast & the guys were awesome! They moved things around for me until it was exactly where I wanted it."
• "Delivery team never called the morning of delivery, so I wasn't home."
• "The delivery people were outstanding. Came exactly when they said they were (to the minute) and they are very professional."
• "Delivery drivers were extremely fast in delivering and setting everything up."
• "Delivery was the best! I loved how you can see where your driver is."

Cons:

• "I bought a lift recliner for my husband returning from major surgery. It was not comfortable for him. Store would not return chair unless my convalescing husband could choose another within the week."
• "I was just a bit disturbed to arrive at the store only a few days later to pick up and was provided the tables I ordered still boxed."
• "We opted to do pick up ourselves due to not wanting to wait for delivery as I have a truck and thought it would be easy."
• "I was not aware that pick up meant I had to assemble."
• "About 3 months later the chair snapped. Like completely broke off and my son fell to the ground."
• "When the item came in I got no phone call. I called them several days later see if it had come in and was told no. Next day I got a message from them telling me I needed to pick up my furniture because it had been sitting there too long."
• "It was raining so they tracked water onto my hardwood floor and never even acknowledged it or offered to clean it up."

Sales Experience

Pros:

• "Loved that you were not followed around the store while we were looking at the furniture!"
• "No pressure salesperson."
• "They have an excellent team on the floor, Very helpful and knowledgeable."
• "Highly recommend, amazing customer service and everyone had a smile!"
• "The sales associates we dealt with were knowledgeable and courteous."
• "Our sales representative Cindy was very helpful, very knowledgeable about all types of mattresses."
• "The salesman Tez Seiberlich was a true professional, she answered all our questions and was very knowledgeable helping us pick out furniture."

Cons:

• "I always feel pounced upon."
• "Salesman was somewhat condescending."
• "Sales guy was rude, tried to act like this store wouldn’t process returns because he didn’t feel like doing the extra work of processing my return."
• "Stalker sales people. 'Just looking' means nothing. We had someone literally lurking in the fake greenery."
• "First bad experience with R&F ever. I wish I could return it now and get a different sales rep."
• "We were not thrilled with the quality most of the bedroom sets, quality doesn't match the pricing."
• "The sales associate seemed to have little knowledge of the product I sought other than what she (and I) could read online."

Product Quality & Selection

Pros:

• "Great quality items decent price for the quality."
• "We bought a new king sized aire loom mattress and bed frame at Collegeville! Cheryl was wonderful!!!! It’s been 2 months and we are still in love with it! It’s like sleeping on a cloud😍"
• "Fantastic experience, purchased a high quality leather couch here."
• "I love the couch. it is the best piece of furniture I have ever owned."
• "My husband and I have bought a lot of furniture from here quality is great."
• "Nice furniture showroom at our last visit."
• "We had an excellent experience. In the beginning, we did not expect to replace a couch from 2006 with the same brand - Flex Steel."