"They have great customer service and even though the couch is used, it’s in great quality."
"The customer service I received was above and beyond."
"Their customer service is outstanding."
"Customer service is great, rapid responsiveness to inquiries and concerns Speedy delivery."
"These guys are so nice and helpful and make the process so easy."
"OneUp Furniture had outstanding service, they delivered the next day and were super friendly and professional."
"The gentlemen who own and operate this business are second to none."
Cons:
"It came in terrible quality very cheaply made and it has a terrible odor to it."
"You can buy new furniture from a furniture outlet for these prices. Plus 100% guarantee isn't really that because if you read carefully returning isn't free at the time of delivery."
"I would never recommend this company to anyone, save your money and go elsewhere."
Delivery
Pros:
"We had a large used sectional and ottoman delivered and they arrived right on time with great communication."
"They actually contacted me to deliver it the next day."
"They dropped it off within 3 days of purchasing."
"They stayed in contact with us about delivery time and let us know when they were on their way."
"The delivery drivers kept in contact, and were within the promised delivery time."
"Delivery was scheduled two days after my order and the delivery men were in and out in 5 minutes."
"The movers showed up literally 3 minutes after the beginning of the delivery window, texted me updates as they were on their way, and moved everything in in under 20 minutes."
Cons:
"Little did I realize I picked too much sofa, would not fit up my stairs."
Product Quality
Pros:
"The couch was exactly as described."
"The merchandise was exactly as advertised."
"The couch is in great shape and exactly as pictured."
"The couches are extremely comfortable and were just as described/shown on their site."
"We love our new couch! Came super clean and was even more beautiful in person, than pictured."
"The furniture was in better than expected condition, it came right when they said it would and movers were more than accommodating and very polite."
"The couch is clean, looks brand new, and fits perfectly in my new apartment."
Cons:
"It came in terrible quality very cheaply made and it has a terrible odor to it."