IHOP Reviews Summary

Service

Pros:

• "The manager and staff were very pleasant and gave great service."
• "Our hostess Kenisha sat us shortly after we arrived. She was friendly and busy."
• "Mr H was the supervisor on duty and he was also awesome."
• "The server was very friendly and we had a good talk."
• "The new management and customer service was outstanding."
• "The waiter was actually really welcoming and had a warm presence about him."
• "Our Server Corvette yes! Vette is what we called her! She was nice and checked on us. She was pleasant."

Cons:

• "Man they messed our order up, the food tasted a little odd."
• "Never got the refund."
• "Finally, after waiting for 10 minutes past the pickup time, one of us had to go in to grab the order."
• "They than overcooked the food and schlopped the eggs together."
• "I told my waitress who did not seem to care one bit and she never did anything or even apologize."
• "Food was good but service was not due to having to ask another server to get our server."
• "The customer service was just pathetic."

Cleanliness

Pros:

• "The restaurant’s appeared clean but it still has a gloomy look."
• "The store was clean. Great place for breakfast."
• "The tables and seats were clean which is more important imo."

Cons:

• "The floors were dirty and had crumbs."
• "The ceiling has mold on it, the ceiling is open in some spots, tables are dirty."
• "Place smells like urine. Very dirty."
• "The place was cruddy."
• "We saw at least 5 different mice running around the floor in our section of the restaurant."
• "Seats were dirty and sticky."
• "Dirty tables that weren't cleaned throughout our stay."

Food Quality

Pros:

• "I enjoyed the pancake combo with hot tea and my boyfriend had the split decision with coffee."
• "Food was very good."
• "The food was also cooked to perfection freshly made, ordered Colorado omelet with strawberry splash drink."
• "The quality and quantity of the food was worth the price."
• "The Food was great."
• "The food was amazing."
• "The food was excellent."

Cons:

• "Location is falling by a minute. Overcooked eggs, and dirty servers."
• "Sit down order aColorado omelette it came to the table had no shredded beef in it."
• "Some parts were even uncooked."
• "They had no waffles."
• "The eggs tasted bad/chalky and bacon was not good/fatty."
• "Coffee had no taste to it."
• "Pancakes weren't done all the way through so I sent it back 2x."