Address: 1600 Lancaster Ave, Reading, PA 19607, USA
Phone: +16107771371
Rating: 4.4
based on 452 reviews.
Customer Service
Pros:
"Maura made it possible for me to get a great car at an interest rate and a payment that was excellent for me."
"Maura was genuine, attentive, and incredibly knowledgeable about the vehicles in their inventory."
"He just told me the facts of each and let me make the decision on my own which I appreciated."
"Really appreciated how easy and transparent the process was at Tom Masano."
"Jeff Bieber was patient, knowledgeable and kind while showing us both the Corsairs and Nautilus’s we were interested in."
"Thanks to Maura's exceptional service, I now drive away in a car that exceeds my expectations."
"Maura was very responsive to my inquiries by phone and text before we came and was warm, friendly, and helpful when we arrived."
Cons:
"Darren Brown... knows little in the way of customer service."
"The head mechanic began raising his voice at me in shop, yelling and saying 'I would have turned around and sued if the wheel fell off and he hadn’t replaced the wheel barring.'"
"On a couple of occasions when I was not comfortable driving my vehicle because of an issue, I had to wait over 2 weeks for an appointment."
"They just change my battery on October and it has been giving me issues."
"Decent dealership purchased a truck from them my only issue was I felt there was lack of my time valued took a while for them to get all there ducks In a row while I was there made me super late to plans afterwards."
"I would recommend not buying a car here or having it serviced here."
"I schedule an appointment online and I get the confirmation text. Not even 2 minutes later I get a cancelation text."
Dealership Experience
Pros:
"The process to get my car was quick and easy."
"The dealership was like NONE we have ever encountered. It is beautiful, spacious, clean, etc."
"He helped me find exactly what I was looking for and the process was very quick and easy."
"I also like the technology platform that sends automatic updates & allowed me to pay online."
"Can’t say enough about the positive customer experience by the entire Tom Masano team."
"The dealership worked as a great team to help me get the car I wanted."
"We are so happy with both of our pre-owned vehicles from Tom Masano."
Cons:
"Nobody wanted to help us and we were told to make an appointment and come back."
"At this point, I will never return here for the free inspection or any body work."
"I would never recommend anyone to come here."
"They wasted the first hour looking over my car."
"They have the worst service department I have ever been too."
"I was asked the same questions by at least 3 different people multiple times which was exhausting and irritating."
"I thought the sales manager Jeff Spence was willing to work with me... but he frequently didn’t respond to my emails or calls."
Vehicle Service and Maintenance
Pros:
"The service techs have always provided great service and have handled my trucks with care."
"Masano does it right, and that's why we keep coming back!"
"I've always found the work to be of good quality, performed quickly, and fairly priced."
"Gil Smith was my service advisor and performed The Works on my Lincoln MKZ Hybrid, as well as a State Inspection."
"Alexia with the Ford commercial truck shop always goes above and beyond trying to save me money."
"Kelly Parker defiantly went out of her way to provide excellent service for the issues I was having with my commercial vehicle."
"The entire purchasing process was seamless, thanks to Maura's efficiency and attention to detail."
Cons:
"Combine this with the fact that scheduling a service appointment has become more and more difficult."
"I've had nothing but trouble with scheduling and now they're putting my vehicles health in the negative by not upholding their end of the Ford promise."
"Unbelievable I have never seen a case of Profit above safety in my life."
"Service manager said he couldn’t help me."
"I brought my fiancée’s truck in due to some sort of wobbling we thought had to do with the transmission... When I picked it up I wasn’t even a mile down the road and it began again."
"I Purchased a 2018 Ford Explorer from Tom Masano Ford in February... They waived to service fee but still wanted to charge to fix the problem even though we were told it still had warranty on it, and I had it for less than 30 days."
"Dropped my car off for service and when I picked it up there was a huge grease stain on my headrest."